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Homewood Suites by Hilton Orlando-International Drive/Convention Center

3.0 star property

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Photo gallery for Homewood Suites by Hilton Orlando-International Drive/Convention Center

Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers
Exterior
Reception
Courtyard
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
8745 International Dr, Orlando, FL, 32819
  • Place, Pointe Orlando
    ‪6 min walk‬
  • Place, The Orlando Eye
    ‪8 min walk‬
  • Place, SEA LIFE Orlando Aquarium
    ‪8 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Two Bedroom Suite with Four Double Beds

Premium bedding, in-room safe, desk, iron/ironing board

Two Bedroom Suite with Four Double Beds

  • Sleeps 9

View all photos for Suite, 2 Bedrooms (1 King Bed, 2 Double Beds, Sofa Bed)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms (1 King Bed, 2 Double Beds, Sofa Bed)

8.6 out of 10
Excellent
(4 reviews)
  • 54 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Double Beds, Sofa Bed)

Premium bedding, in-room safe, desk, iron/ironing board

Suite (2 Double Beds, Sofa Bed)

8.6 out of 10
Excellent
(12 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Accessible, Bathtub (2 DoubleBed,Sofabed,Mobility/Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Bathtub (2 DoubleBed,Sofabed,Mobility/Hearing)

9.2 out of 10
Wonderful
(5 reviews)
  • 44 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

9.2 out of 10
Wonderful
(11 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (4 Double Beds, Sofa Bed)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Non Smoking (4 Double Beds, Sofa Bed)

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking (1 King, 2 Double, Sofa Bed, Hearing)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible, Non Smoking (1 King, 2 Double, Sofa Bed, Hearing)

  • 44 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (2 Double Beds, Sofa Bed, Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Non Smoking (2 Double Beds, Sofa Bed, Hearing)

  • 44 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible (4 Double Beds, Hearing)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible (4 Double Beds, Hearing)

  • 44 sq m
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Mob & Hear, RI Shwr, 2 Dbls, Sofabed)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Accessible (Mob & Hear, RI Shwr, 2 Dbls, Sofabed)

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking (2 double beds)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 Bedroom, Non Smoking (2 double beds)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking (1 king bed)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 Bedroom, Non Smoking (1 king bed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Accessible, Bathtub (4 Double Beds, Mobility & Hearing)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible, Bathtub (4 Double Beds, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 9
  • 4 Double Beds

View all photos for Suite, Multiple Beds (Mob & Hear, RI Shower, 4 Dbl Beds)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, Multiple Beds (Mob & Hear, RI Shower, 4 Dbl Beds)

  • Sleeps 9
  • 4 Double Beds

View all photos for Two Bedroom Suite with One King and Two Double Beds

Premium bedding, in-room safe, desk, iron/ironing board

Two Bedroom Suite with One King and Two Double Beds

  • Sleeps 8

View all photos for Hearing Accessible King Suite

Premium bedding, in-room safe, desk, iron/ironing board

Hearing Accessible King Suite

  • Sleeps 4

View all photos for Hearing Accessible Two Bedroom Suite with One King and Two Double Beds

Premium bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Two Bedroom Suite with One King and Two Double Beds

  • Sleeps 8

View all photos for Premium One Bedroom Two Double Suite

Premium bedding, in-room safe, desk, iron/ironing board

Premium One Bedroom Two Double Suite

  • Sleeps 6

View all photos for Premium One Bedroom King Suite

Premium bedding, in-room safe, desk, iron/ironing board

Premium One Bedroom King Suite

  • Sleeps 4

View all photos for Mobility Hearing Accessible King Suite with Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Hearing Accessible King Suite with Roll In Shower

  • Sleeps 4

View all photos for Hearing Accessible Four Double Beds Suite

Premium bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Four Double Beds Suite

  • Sleeps 9

View all photos for Mobility Hearing Accessible Premium King Suite with Tub

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Hearing Accessible Premium King Suite with Tub

  • Sleeps 4

View all photos for Mobility Hearing Accessible King Suite with Tub

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Hearing Accessible King Suite with Tub

  • Sleeps 4

View all photos for 2 Double Beds 1 Bedroom Suite Nonsmoking

Premium bedding, in-room safe, desk, iron/ironing board

2 Double Beds 1 Bedroom Suite Nonsmoking

  • Sleeps 6

View all photos for Suite With 2 Double Beds-Hearing Accessible-Non-Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Suite With 2 Double Beds-Hearing Accessible-Non-Smoking

  • Sleeps 6

2 Dbl Mobility/Hearing Access Ri Shwr Ste Nsmk

  • Sleeps 6

2 Double Mobility/Hearing Access Tub Ste Nsmk

  • Sleeps 6

2 Dbl/2 Dbl Mobility/Hearing Access Ri Shwr Nsm

  • Sleeps 9

View all photos for 2 Dbl/2 Dbl Mobility/Hearing Access Tub Ste Ns

Premium bedding, in-room safe, desk, iron/ironing board

2 Dbl/2 Dbl Mobility/Hearing Access Tub Ste Ns

  • Sleeps 9

One-Bedroom King Suite-Non-Smoking

  • Sleeps 5

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(75 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Homewood Suites by Hilton Orlando-International Drive/Convention Center

Hotel with free breakfast, near Universal Epic Universe
An outdoor pool, a 24-hour fitness centre and Access to hot tub are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area and conference space. Housekeeping is available on request.
Homewood Suites by Hilton Orlando-International Drive/Convention Center offers 252 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Homewood Suites by Hilton Orlando-International Drive/Convention Center. During your stay, you're just a quick walk from Pointe Orlando. Enjoy features like free WiFi in public areas, plus an outdoor pool and a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, 4 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 4-minute drive from Universal Orlando Resort and 6 minutes from Universal’s Volcano Bay
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton Orlando-International Drive/Convention Center offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. Public spaces have free WiFi. Free breakfast is available daily. Event space at this hotel measures 2638 square feet (245 square metres) and includes conference space. Barbecue grills, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Homewood Suites by Hilton Orlando-International Drive/Convention Center. Parking is available for a fee.

This 3-star Orlando hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,638 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (109 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (89 centimetre high)

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1999
  • Communal living room
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Hotel Orlando-Int'l Drive/Convention Ctr
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr Hotel
Homewood Suites Hilton Drive/Convention Ctr Hotel
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr Hotel
Homewood Suites Hilton Drive/Convention Ctr Hotel
Homewood Suites Hilton Orlando-Int'l Drive/Convention Ctr
Homewood Suites Hilton Drive/Convention Ctr
Homewood Suites by Hilton Orlando Int'l Drive/Convention Ctr
Homewood Suites by Hilton Orlando Int'l Drive/Convention Ctr

Reviews

Homewood Suites by Hilton Orlando-International Drive/Convention Center Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 548 out of 1008 reviews
Rating 8 - Good. 222 out of 1008 reviews
Rating 6 - Okay. 123 out of 1008 reviews
Rating 4 - Poor. 53 out of 1008 reviews
Rating 2 - Terrible. 62 out of 1008 reviews

Reviews

10/10 Excellent

Tamara

Stayed 2 nights in Jul 2025

4/10 Poor

Rhys

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Elevator service was not good. The bathtub leaked. The room condition itself was not good - carpet, towels were not in good condition. The hotel needs renovation.
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

Estuvo bien el hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 2 nights in Aug 2025

4/10 Poor

Tracy

Stayed 1 night in Aug 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

MARICON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist and staffs are approachable and really great! When we need something they will always be there fast..,excellent breakfast, my family was really comfortable and enjoy the sauna and pool! Overall, staying for 8 days was really perfect..convenient location for dining and shopping.
Stayed 8 nights in Aug 2025

10/10 Excellent

Aston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that is was close to all the restaurants, stores, and attractions. And close to major highways and roads.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kenny Melonie

Liked: Cleanliness, staff & service, property conditions & facilities
The room and bed were very comfortable so was the breakfast. The breakfast area was always clean and comfortable
Stayed 4 nights in Jul 2025

10/10 Excellent

Marjorie, Paramaribo

Stayed 3 nights in Aug 2025

10/10 Excellent

lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosetta at the front desk is very welcoming.shes amazing..thanks for all you do
Stayed 2 nights in Aug 2025

10/10 Excellent

Alyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Aymee

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities
The elevator were not working
Stayed 2 nights in Aug 2025

8/10 Good

Sam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old facility and need renovation. Parking is very convenient. Staff and Breakfast was great. Only one elevator working out of three. Economical but rooms are not in good shape.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great! Highly recommend

Everything was great! No issues at all. Room was beautiful
Stayed 5 nights in Aug 2025

8/10 Good

Dion

Travelled with family
Liked: Staff & service
The place was a bit outdated but comfortable.
Stayed 8 nights in Jul 2025

2/10 Terrible

Yanelis

I received a room different from what i bought worst sofa bed elevators not working properly
Stayed 2 nights in Aug 2025

2/10 Terrible

Sandra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken elevator. outdated. ripped duvet covers. no washcloth’s . Long black hair all over not clean at all best thing was it was quiet
Stayed 1 night in Aug 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Elevators (2 of 3) were not functional at a five story hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

BORIS

Stayed 2 nights in Jul 2025

8/10 Good

wilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Icon park and many eating venues. Breakfast is realy many people somehow works. All bocked during our stay. Did not expect parking surecharge.
Stayed 7 nights in Jul 2025

4/10 Poor

Khaliq

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not too satfiyvwith the service provided and elevator out of order during the whole stay:-(
Stayed 2 nights in Jul 2025

10/10 Excellent

Olufemi, Richmond

Stayed 2 nights in Jul 2025

4/10 Poor

sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Broken elevators suit on top floor

Well the hotel is an awesome area next to a lot of activities, the breakfast buffet was very good. . food was good .I had reservations and when I checked in the front desk clerk was kind of rude she did not give me any paperwork what so ever on the property or times for breakfast, pool,etc .I asked for a receipt I was told I could not have one that I will receive a receipt at checkout. She handed me my room key told me to take a left at the hall use elevator to 6 the floor. .she didn't even mention what room number I had to look in the key folder to find out . We followed her instructions to find that the elevator isn't working hasn't been working there was a sign on the door.. Well come to find out they have two elevators both were broken so my family and I had to tote all our bags etc up 6 flights of stairs . The entire stay. I had a lot of difficulty and so did my daughter whom just got out of hospital two days prior to our visit. When asked about an ETA on both elevators I got a response from hotel of they have no idea when or what day anyone would be fixing them. felt very bad for guest whom had wheel chairs I don't even know how they managed. Did speak to supervisor upon check out he apologized and couldn't believe that I didn't receive paperwork on hotel policy's etc. and he sincerely apologized for both elevators being out of service and also said he was going to o contact hotels.com to refund 50 percent of my bill. Since I paid thru them. So will see if I do get it.
Breakfast pastries
Stayed 1 night in Jul 2025