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Biwako Ryokusuitei

3.5 star property

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Photo gallery for Biwako Ryokusuitei

Deep-tissue massages, Thai massages, facials, reflexology
Free toiletries, hair dryer, slippers, electronic bidet
Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk
Food and drink
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
6-1-6 Ogoto, Otsu, Shiga-ken, 520-0101
  • Place, Ogoto Onsen
    ‪1 min walk‬
  • Place, Biwako Valley Ski Resort
    ‪14 min drive‬
  • Place, Enryakuji Temple
    ‪21 min drive‬

Room options

View all photos for Manyo Japanese Style Room with Open Air Bath

1 bedroom, down duvets, in-room safe, desk

Manyo Japanese Style Room with Open Air Bath

  • Sleeps 8

View all photos for Biwa No Kaze Japanese Style Room with Open Air Bath

Dining

Biwa No Kaze Japanese Style Room with Open Air Bath

  • Sleeps 5

View all photos for Huuga Japanese Style Room with Open Air Bath

View from property

Huuga Japanese Style Room with Open Air Bath

  • Sleeps 5

View all photos for Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

1 bedroom, down duvets, in-room safe, desk

Biwa No Kaze Japanese Western Style Room with TV in Open Air Bath

  • Sleeps 2

View all photos for Biwa no Kaze Japanese style 3 beds with open-a

1 bedroom, down duvets, in-room safe, desk

Biwa no Kaze Japanese style 3 beds with open-a

  • Sleeps 3

View all photos for Biwa No Kaze Japanese Western Style Room with Open Air Bath

1 bedroom, down duvets, in-room safe, desk

Biwa No Kaze Japanese Western Style Room with Open Air Bath

  • Sleeps 7

View all photos for Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | Bathroom | Free toiletries, hair dryer, slippers, electronic bidet

Biwa No Kaze Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 50 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 5
  • 5 Single Futons

View all photos for Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Biwa No Kaze Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Lake view
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room) | 1 bedroom, down duvets, in-room safe, desk

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Ao No Syou Standard Twin Room - Non-Smoking

Ao No Syou Standard Twin Room - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk

Ao No Syou Standard Twin Room - Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk

AO No SYOU Deluxe Twin Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Huuga Japanese Western Style Room With Open Air Bath

1 bedroom, down duvets, in-room safe, desk

Huuga Japanese Western Style Room With Open Air Bath

  • Sleeps 4

View all photos for Yuuga Japanese Style Room With Open Air Bath

Dining

Yuuga Japanese Style Room With Open Air Bath

  • Sleeps 5

View all photos for Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Fuga Japanese Style Room with Private Natural Hot Spring Open-Air Cypress Bath - Non-Smoking

  • 34 sq m
  • Lake view
  • Sleeps 5
  • 5 Single Futons

View all photos for Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk

Yuuga Japanese Style Room with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Lake view
  • Sleeps 5
  • 5 Single Futons

View all photos for Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | View from room

Fuga Japanese-Western Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

Free toiletries, hair dryer, slippers, electronic bidet

Yuuga Japanese-Western Style Room with Private Natural Hot Spring Semi-Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk

Koyu Premier Suite with Open-Air Private Natural Hot Spring - Non-Smoking

  • 72 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk

Koyu Elegant Suite with Semi-Open-Air Private Natural Hot Spring - Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk

Biwa No Kaze Japanese Style Triple Room with Natural Hot Spring Open-Air Bath - Non-Smoking

  • 50 sq m
  • Lake view
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking | Living area | 50-inch Smart TV with digital channels

Biwa No Kaze Japanese Style Twin Room with Natural Hot Spring Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking | 1 bedroom, down duvets, in-room safe, desk

Manyo Japanese Style Room with Private Natural Hot Spring Open-Air Bath - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 7
  • 7 Single Futons

View all photos for Ao No Syou Standard Twin Room Non smoking

1 bedroom, down duvets, in-room safe, desk

Ao No Syou Standard Twin Room Non smoking

  • Sleeps 2

View all photos for Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

1 bedroom, down duvets, in-room safe, desk

Ao No Syou Deluxe Twin Room with Open Air Bath Non smoking

  • Sleeps 2

View all photos for Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

1 bedroom, down duvets, in-room safe, desk

Standard Twin Room, Bathtub, Partial Lake View (Tsukiyomi Japanese Twin Room)

  • Sleeps 4

View all photos for Koyu Premier Suite

1 bedroom, down duvets, in-room safe, desk

Koyu Premier Suite

  • Sleeps 4

View all photos for Koyu Elegant Suite

1 bedroom, down duvets, in-room safe, desk

Koyu Elegant Suite

  • Sleeps 4

View all photos for Yuuga Japanese-style twin room with hot spring observation bath

1 bedroom, down duvets, in-room safe, desk

Yuuga Japanese-style twin room with hot spring observation bath

  • Sleeps 4

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About this property

Biwako Ryokusuitei

Lakefront ryokan with full-service spa and free local area shuttle
Along with a full-service spa, this smoke-free ryokan has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a coffee shop/cafe, Access to hot tub and coffee/tea in a common area.
Biwako Ryokusuitei offers 70 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. 50-inch Smart televisions come with digital channels.

Bathrooms include toilets with an electronic bidet, complimentary toiletries, hairdryers and children's slippers. This Otsu ryokan provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the ryokan include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include deep-tissue massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology.

Public bath/onsen services include an indoor public bath, an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open 24 hours a day. There are 2 indoor hot springs and 2 outdoor hot springs open between midnight and 11:30 PM. The temperature in the hot springs is set to 78°F.

Our customers tell us that they can't get enough of the helpful staff at Biwako Ryokusuitei. During your stay, you're just a quick walk from Ogoto Onsen. You'll find features such as free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with facials, massages or reflexology at the spa
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes hot springs
  • Just a 4-minute drive from Saikyoji Temple and a few minutes from Shozuiji Temple
  • Free local-area shuttle service
Biwako Ryokusuitei offers its guests a full-service spa, hot springs, and Access to hot tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Spa services, a library, and a terrace are also featured at the business-friendly Biwako Ryokusuitei. Free self parking is available.

This 3.5-star Otsu ryokan is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
Biwako Ryokusuitei has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Kaiseki meal

Things to do

  • 2 indoor/outdoor hot springs
  • Full-service spa
  • Hot tub
  • Karaoke
  • Library

Family friendly

  • Free area shuttle

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • 24-hour public bath
  • Deep-tissue massages
  • Facials
  • Hot springs open from midnight - 11:30 PM
  • Hot springs water temperature - 26 ºC
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Thai massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways (109 centimetre high)
  • Lift (89 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:30 PM
Minimum check-in age - 20

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 2200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from midnight to 11:30 PM.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos will be required to follow specific instructions when using the on-site public bathing facilities; more details are available at check-in.

Property is also known as

Biwako Ryokusuitei
Biwako Ryokusuitei Inn
Biwako Ryokusuitei Inn Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Otsu
Biwako Ryokusuitei Ryokan
Biwako Ryokusuitei Ryokan Otsu

Reviews

Biwako Ryokusuitei Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 303 out of 489 reviews
Rating 8 - Good. 127 out of 489 reviews
Rating 6 - Okay. 43 out of 489 reviews
Rating 4 - Poor. 10 out of 489 reviews
Rating 2 - Terrible. 6 out of 489 reviews

Reviews

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Incredible experience. A level of hospitality I’ve never encountered. Wish we booked additional nights.
Stayed 1 night in Jun 2025

10/10 Excellent

Antung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying in an onsen hotel. The property is loaded with amenities: an on-site hot and cold water onsen, a lounge with 24 hours of free drinks, a happy hour with wine included. Our room was gorgeous, with tatami mat floors and comfortable beds they set up. We had a glass wall shower and views of Lake Biwaka. My only criticism is that some of the furnishings seem a bit dated. But everything else was spectacular.
Stayed 1 night in Jun 2025

10/10 Excellent

STELLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
such an amazing experience at this resort from check in to everything in between. my family enjoyed the public bath & we also had a private bath in room overlooking biwa lake. nice relaxing experience in the middle of our trip to unwind. would definitely come here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Stayed 1 night in Jun 2025

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional experience. Best hospitality we have ever received. Staff were incredibly friendly and helpful. Many great perks including a yukata to wear around, happy hour free drinks and a wonderful garden out back with an amazing view of the water. Kaiseki dinner was fantastic (lots of seafood) and a wonderful breakfast buffet. Room was amazing and the private onsen was very relaxing. Included complimentary shuttle service to the train station after check out in the morning. Would highly recommend staying here. 10/10.
Stayed 1 night in May 2025

6/10 Okay

Quinn

Travelled with family
Disliked: Property conditions & facilities
The walls and ceiling are so thin that you ca hear all the banging from top and room next door until very late at night.
Stayed 1 night in May 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Excellent customer service!
Stayed 3 nights in Apr 2025

10/10 Excellent

Ute

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our first room was a box and the bathroom was so tiny but we complained and were upgraded to a really nice room with a wonderful bath outside, shower outside too! our room looked out onto lake biwa you really need to be into authentic Japanese food for the dinners. the staff treats you like royalty they have a shuttle to the train station which is awesome
Stayed 2 nights in May 2025

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel so far has the best staff I’ve ever seen. Everyone so friendly. They had the shuttle ready for us when we needed to go to the train station. Overall it was an experience.
Stayed 2 nights in May 2025

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at our first ryokan! The staff is INCREDIBLE. So kind and helpful even though we are only English speakers and their English was limited. They made us feel so welcomed and special. We stayed 2 nights and it was perfect. Dinner the second night made up for dinner the first night :) and the breakfast had many options. We loved our private onsen and traditional Japanese beds. The view of the lake was stunning and the property so peaceful.
Stayed 2 nights in May 2025

8/10 Good

Jik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall a pretty good stay, the tatami has dated smells. The kaiseki dinner has good preparation but the taste is average.
Stayed 1 night in Apr 2025

10/10 Excellent

Pauline Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! The property offered a shuttle ride from the station. We were greeted with a cup of tea. We were also taken to our room and with assistance and given a thorough tour of the space and the services that the hotel provided. The property has a beautiful view of the lake. The room was spacious for our group. Highly recommend the meals offered for dinner and breakfast. The onsen was also clean and spacious.
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriela

Stayed 1 night in Apr 2025

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Osen and breakfast were great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort itself is clean and comfortable, the in room onsen is excellent and can change temperature to your liking. There are free drinks and alcohol included. The dinner is excellent and service is great.
Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that that I had my own private onsen bathtub in my room. I was able to see the sunrise from this bathtub, which was such a cool experience. The kaiseki dinner and breakfast buffet was so good here! The seafood is really fresh, and the Omi beef shabu shabu was the best part. The public baths on the property are nice too, and I really like the library area where you can get free drinks and popsicles. (There’s a gorgeous view of cherry blossoms on the veranda in the library, so be sure to check that out in both daytime and nighttime.) There’s a happy hour where there is a yummy peach juice. I also got a ¥500 coupon to spend at the store, which was a nice surprise. All in all, this was a really great stay, and I highly recommend it, especially if you’re looking for an onsen resort that isn’t too far away from Kyoto that’s accessible by train. (They offer a free shuttle to the nearby train station when you check out. )

10/10 Excellent

Niel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Dane

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great hot springs and beautiful hotel. Limited local amenities but far made up for by the hotel itself and the all inclusive nature
Stayed 2 nights in Apr 2025

10/10 Excellent

Charan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had an incredible experience and the staff were superb. They had supported us upgrading our room and even provided an adorable little gift for our honeymoon. The suite along with the amenities were incredibly clean, serene and provided the level of tranquility we were hoping to find. The price matched what we were looking for and, having a private bath for ourselves was ideal. While the facility was busy, I found that we had ample space of our own. The only issue we ran into was with Dinner. Due to traveling conditions, we did not book our dinner 3-days in advance. This meant that for our weekend we could not partake their restaurant and had to go down the street for food. It was not great timing for me as it started raining pretty hard and there wasn’t much in walking distance I was willing to get to on foot. With that said, there is a Lawsons if you are in a crunch or other fine dining places in the area so if you really miss the dinner, you have alternatives if needed. Would recommend this place to anyone and having a shuttle to get us from the train station to our stay was a great touch to get us back on our way for the remainder of our stay in Japan.
Stayed 1 night in Apr 2025

6/10 Okay

Gareth

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated wonderfully by all the staff and the suite was amazing. It was one of the best experiences we ever had. Dinners were exceptional and the overall atmosphere was so relaxing. We would love to visit again
Stayed 2 nights in Mar 2025

10/10 Excellent

Munyi

Stayed 1 night in Mar 2025

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many reviews saying how wonderful this hotel is - the public onsen (I have tattoos so couldn’t use it), the creative dinners of traditional Japanese cuisine, and the peaceful relaxation. For me, the best parts were the lovely people working there, and the hot tub on the balcony of our room. I have to admit it didn’t feel as private as I’d expected, but there are bamboo privacy blinds which can be pulled down. I also wish I’d asked for extra cushions under my futon mattress. I’m unaccustomed to sleeping on the floor and found it rather hard. The hotel has a view of the lake, but the entrance faces a busy road in a built up area.
Stayed 2 nights in Apr 2025