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Best Western Plus Surprise-Phoenix NW

3.5 star property
VIP Access

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Photo gallery for Best Western Plus Surprise-Phoenix NW

A spacious lobby with a dining area, seating arrangements, a fireplace, and a television mounted on the wall.
A hotel room with a sofa, a small table, a bed, a desk, and a TV. There are framed pictures on the wall and a window with curtains.
A modern hotel lobby with a seating area, a reception desk, and a framed artwork on the wall.
A gym with cardio machines, weight benches, and dumbbells.
A multi-story hotel with a covered entrance, balconies, and a red curb.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Irish Wolfhound Restaurant & Pub
    ‪15 min walk‬
  • Place, Centennial Friendship Park
    ‪3 min drive‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, each with white bedding and headboards, a nightstand with a lamp, and a carpeted floor.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a desk with a chair, a television mounted on the wall, and a door leading to another room.

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a microwave, a coffee maker, and a television.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(69 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Best Western Plus Surprise-Phoenix NW

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a hot tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include a shower.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Best Western Plus Surprise-Phoenix NW. During your stay, you'll be within walking distance of Irish Wolfhound Restaurant & Pub. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 5 minutes by car from Surprise Stadium and 12 minutes from Peoria Sports Complex
  • Local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Surprise-Phoenix NW offers its guests an outdoor pool, a hot tub, and a fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. An area shuttle within 35 mi is available for a fee. The business-friendly Best Western Plus Surprise-Phoenix NW also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Surprise hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 88 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marivel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was very friendly and polite, breakfast excellent
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice good location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Menu was fresh and parking felt safe.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spotless staff friendly and hotel was safe
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to spot when I go to AZ for work. Nice location. Nice and clean and has been family friendly when I’ve taken my family along with me.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities
Clean, modern, great staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were really well kept, all the staff professional
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Donald

Liked: Property conditions & facilities
Room was great, staff exceptional
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful, fresh breakfast, plenty of parking. Overall good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is easy, friendly staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rong

Liked: Cleanliness, staff & service, amenities
Clean room, comfortable beds
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was very clean
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Mar 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful with a reservation issue
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Raheel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall for the time we stayed. Property is a bit older
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and all the staff were tremendously friendly. We had an amazing stay. Unfortunately, i didn't have the time in my day to enjoy the pool or the gym.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Limited breakfast options. Parking was close and plentiful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities
Great Place to stay!! Even got an own balcony. Would recommend staying here!!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Bessamae

Liked: Cleanliness, staff & service, amenities
Staff was very helpfull & wonderful Thank you!!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
I had a very spacious room for a great price here. The hotel was well maintained, had helpful staff, a nice pool and hot tub area and a good breakfast. Well worth the stay!
Stayed 1 night in Dec 2025