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Match Resort Hotel -huonetyypin luokitus perustuu 1 tarkistettuun arvosteluun
Yhteenveto arvostelusta
2,0
/5
2.0 kautta 5.0
Huoneen siisteys4.0 kautta 5.0
Palvelu ja henkilökunta3.0 kautta 5.0
Huoneen mukavuus0.0 kautta 5.0
Hotellin kunto3.0 kautta 5.0
Hotellin Match Resort Hotel asiakasarvostelut
Pariskunnat (1)
2/5
I am writing this review in all honesty, I just want people to know what to expect when staying at Match Resort. The room was really nice except for the ants. It had a comfortable bed and a good shower. The daily roomservice was good, very clean. The rest of the „resort“ is very unorganised though, the management is questionable.The free breakfast is kind of a joke, it is not a buffet as you‘d expect it from a resort. You have to pre-order the food the day before for a specific time and there are very few options. As a vegetarian I got to choose between calalloo and cabbage. There was fish in it twice although I mentioned several times that I eat neither meat nor fish. One morning we waited for half an hour because no one was in the breakfast area. When someone did arrive, she told us off because we weren’t there at 8.30 straight (we came down at like 8.33…). Also dinner has to be pre-ordered, you can‘t just come and eat dinner whenever you want. We didn‘t know that as it was not told to us during check-in so when we wanted to order dinner once without pre-ordering it, they were rather pissed. The food was mostly okay-good. Most of the staff were nice but a bit lost sometimes. One lady was rather rude and it seemed like she didn‘t really care. The location is also not very handy, there is nothing in the area in a walking distance, you have to get a taxi in order to go anywhere. If you‘re looking for something cheap and you don‘t have any expectations then you can come here.
– Lara Johanna, 1.8.2022
Oliko tämä arvostelu sinulle hyödyllinen?
Kommentin lähettäjä: Hotellin johto
1.8.2022
Richard
Dear Lara Johanna
We thank you for your review.
These are definite areas we will have to look into and do our best to ensure that our guest experience is met at our resort. We often receive great reviews however your review has highlighted a difference indeed. We have taken on some new staffing and we are now seeing an impact of this. We have gone ahead and organized customer service training sessions of staff in an effort to ensure no reoccurrence of your experience.
Again we do apologize for the inexperience and rudeness of the trainees.
As we are a small resort it is difficult to offer a buffet service as from experience our wastage level
is significant and as such we have had to implement a pre-ordering system which we have found to be successful with most of guests as their meals are freshly prepared.
We will seek to improve on our vegetarian options. Not sure why ackee was not offered as it is on our menu as well.
We are located in a rural parish and Portland is considered an ideal get-away from the hustle and bustle and offers the appeal of being immersed in the natural beauty of the parish.
As such most hotels are located just outside of our only town, Port Antonio, and most do not have beach properties. A short drive will take you to where your interest lies.
Again, thank your for your feedback and apologize for the issues experienced.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
