4/10 Huono
Alfred, Dixon
Matkusti perheen kanssa
16.1.2026
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Some items were taken from my room that were meant to be Christmas gifts for my family. Support from the staff as I made inquires as to the whereabouts of my missing items was lacking as far as receiving a clear answer. Even when told that the Portland Police Dept would be involved, I was told, " go ahead and call them" in a what I perceived as "snarky, I could care less" tone.
To add to the insult(s) further, once my items were located, I was informed that I would have to foot the bill for the items to be shipped to my residence!! How unprofessional and discourteous!!
Why were my items removed from my room in the first place? And who authorized hotel personnel to remove these items? These questions were never answered!!
I came away from this experience feeling extremely disrespected and undervalued as a paying patron. The Benson Hotel personnel who handled this situation TOTALLY RUINED what should have been a happy and joyous occasion honoring my wife's 60th birthday celebration!!!
Thank you Benson Portland personnel for ruining it!!!
Alfred
Yöpyi 3 yötä joulukuussa 2025




























