2/10 Terrible
Kristen
Travelled with family
24 Aug 2025
Extremely disappointed in our stay. We did not get a room type we paid for. The pull out sofa bed had a huge brown stain so my son was unable to sleep on it. I complained to the staff and they were unable to give us a cot or move us to a new room. They threw a mattress cover over the soiled mattress and stated they ordered new mattresses but they have not arrived yet. My son had to sleep on the actual sofa (not pulled out) and he barely fit with his feet hanging off.
I also completed PRE registration the night before check in and PRE check in the morning of arrival and our room wasn’t even ready by 4pm check in. I got in line again at 4:30 and a room was finally ready…again not even the room I originally booked. Never received towels, toilet paper etc our 2nd night even when we requested them. Location was the only nice thing about the hotel.

Kristen
Stayed 2 nights in Aug 2025
































