4/10 Poor
Tracy
Travelled with family
19 Apr 2025
Upon arrival , after a 12 hr drive. We entered our room to find a broken toilet a long w the previous guests "gifts"inside the toilet. Staff did change our room and we were given complimentary breakfast vouchers. Breakfast was cold and could not find staff to get us juice. Glad we didn't pay for it. The photos online do not correlate w what the actual rooms look like. Carpet was terrible old and falling apart, shower was old and nasty. Pillows were old and clumpy. Had to go down to get soap because our "new" room had no soap. Very disappointed in our stay, next time we will choose a different hotel. Definitely a one⭐hotel. I am nervous to see what the actual charge will be as the girl at check in made mention several times to Expedia price is not there price and we have to pay the difference. What does that even mean? How can you advertise a price and then not abide by it? You may be hearing from me , when I see my credit card bill.
Tracy
Stayed 2 nights in Apr 2025