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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Property class: 3

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Bar (on property)
Property amenity
Lobby
Exterior
Indoor pool, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
800 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪15 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

7.8 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(47 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and coffee/tea in a common area.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG. During your stay, you'll be within walking distance of Marketplace Mall. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from University of Rochester and 8 minutes from Rochester Institute of Technology
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4300 square feet (399 square metres) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace by IHG also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 9:30 AM.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Pool use is for registered hotel guests only.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 443 out of 1004 reviews
Rating 8 - Good. 282 out of 1004 reviews
Rating 6 - Okay. 142 out of 1004 reviews
Rating 4 - Poor. 63 out of 1004 reviews
Rating 2 - Terrible. 74 out of 1004 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We made a last minute reservation after leaving another property that was in disrepair. The front desk staff went out of their way to make sure i got reward points for my stay and that everything was to our liking
Stayed 1 night in Jan 2026

10/10 Excellent

Syreeta

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean, nice view. Also the hotel is very close to many food spots and other places in Rochester. The staff was so professional, I will stay here again!
Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Stayed 1 night in Dec 2025

6/10 Okay

Asia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2025

2/10 Terrible

Angela

Liked: Cleanliness, property conditions & facilities
The young man that checked me in was professional and friendly, the young woman, who was on during the evening hours, and when I checked out, was extremely rude, and didn’t appear to know what she was doing. I also waited at the desk for a number of minutes with nobody around when I needed assistance, when I finally received help, the receptionist, along with two others came from the back room where again, she was extremely unfriendly. The young lady that was with her, didn’t appear to be a part of the staff. She and another woman who was present, followed me to my room, to provide me with another coffee pod for the Morning, after the receptionist noted that she couldn’t assist me. They were polite therefore I was sure to tip them, even though I was almost certain that they were not employees. There was another receptionist behind the counter during this encounter who didn’t smile, or even acknowledge my presence. At 10:30 am, on the morning of my departure, I received a very loud banging on my door, (my do not disturb tag was hanging,) with a woman announcing, “House keeping.” Check out is at 11:00, not 10:30, the parking lot had maybe three other vehicles therefore I know that she was in a rush to get done. I will not go back.
Stayed 2 nights in Dec 2025

2/10 Terrible

Md Ashraful

Disliked: Amenities
Stayed 1 night in Dec 2025

8/10 Good

Arpita, Burlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with lots of shopping and food choices. Hotel staff was very friendly and breakfast was fresh and hot!
Stayed 1 night in Nov 2025

6/10 Okay

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in staff, restaurant staff. Room was clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and guidance a nice great comfortable luxury room things we need was there
Stayed 1 night in Dec 2025

10/10 Excellent

Armand

Stayed 2 nights in Dec 2025

10/10 Excellent

Alayne, Buffalo

Liked: Cleanliness, property conditions & facilities
Everything is great.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were incredibly nice. Fantastic breakfast.
Stayed 3 nights in Nov 2025

2/10 Terrible

Naomi

Liked: Cleanliness
Disliked: Amenities
Amenities weren’t available mini fridge did not work and pool was not available. Would have never booked if these things weren’t available for me. I made sure I called ahead as well.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jason, Albany

Liked: Cleanliness, amenities, property conditions & facilities
great breakfast!
Stayed 1 night in Nov 2025

6/10 Okay

Tamdin

Stayed 1 night in Nov 2025

8/10 Good

Emily

Stayed 2 nights in Nov 2025

6/10 Okay

Laura

Overall this hotel is a decent place to stay in the Rochester area. The decor is outdated & front desk staff unfriendly, but for the price, it wouldn’t deter me from staying here again. It’s clean, not spotless and fairly quiet. There is a certain “quiet” area of the hotel which I stayed in on the first day and it was very quiet. The room was spacious with a fridge, microwave, iron, ironing board and blow dryer. I booked a second night and stayed in a different room which was slightly smaller and arranged a little differently, but still nice. Probably the best & nicest deal in the area for the price.
Stayed 1 night in Nov 2025

6/10 Okay

Laura

Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in Nov 2025

4/10 Poor

Jamie

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Room was very small, the rolling table wheels fell off right away, the refrigerator made a terrible noise that kept me up all the first night. When I reported this to the front desk they told me they could or I could just unplug it. This left me without a fridge and I had to throw out the leftovers we had for snack. Overall the room was clean. The shower could use some extra attention and bleach. The house keeping staff where very sweet and helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Megan

Stayed 1 night in Oct 2025

10/10 Excellent

MARCO

Stayed 3 nights in Oct 2025

6/10 Okay

Ivy

Travelled with family
The roller
Stayed 2 nights in Oct 2025

6/10 Okay

Maureen

Disliked: Cleanliness
The pillows smelled. The air conditioner did not cool the room.
Stayed 1 night in Sep 2025

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