Aparthotel

Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort

4.5 star property

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Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort

Mediterranean aparthotel with 2 outdoor pools and full-service spa
2 outdoor pools, a full-service spa and an indoor pool are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. Each apartment features free WiFi and free wired Internet, plus a pillowtop bed and an LCD TV with cable channels. An iPod dock, a coffee/tea maker and free local calls are among the other amenities available to guests. Housekeeping is available on request.
Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort offers 163 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, Access to hot tub, a steam room and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort. During your stay, you'll be within walking distance of The Rim Shopping Center. Features include free WiFi in public areas, plus 2 outdoor pools and a full-service spa. Built in 2012, this luxury aparthotel has 163 apartments over 7 floors. Each apartment includes amenities such as free WiFi and a pillowtop bed.
  • Each apartment offers a pillowtop bed, an LCD TV and a coffee maker
  • Free WiFi and wired Internet
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools or soak in the hot tub
  • Indulge with Swedish massages, body scrubs or body wraps at the spa
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 2-minute drive from The Rim Shopping Center and a few minutes from La Cantera Golf Club
Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this aparthotel measures 11000 square feet (1022 square metres) and includes a conference centre. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort. Parking is available for a fee.

This Mediterranean San Antonio aparthotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 11:00 AM.
Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort has a restaurant on site.

Property amenities

Pool/Spa

  • 10 treatment rooms
  • 2 outdoor pools
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Prenatal massages
  • Sauna
  • Steam room
  • Swedish massages
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Car recommended
  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 75 per night

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Work spaces

  • 24-hour business centre
  • Computer station
  • Conference centre (11,000 square foot of space)
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of towels on request
  • Concierge services
  • Free local calls
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Wedding services

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Outdoor tennis court
  • Yoga classes
  • Theme park nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 163 units
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Garden
  • Housekeeping (on request)
  • Mediterranean architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 125
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Hot tub access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 12 to 30 for adults and USD 12 to 30 for children
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Late check-out fee: USD 125 (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 75 per day
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eilan Autograph Collection
Eilan Autograph Collection San Antonio
Eilan Hotel Resort Autograph Collection
Eilan Hotel Resort Autograph Collection San Antonio
Eilan Hotel Autograph Collection San Antonio
Eilan Hotel Autograph Collection
Eilan Hotel Spa San Antonio
Eilan Hotel Spa Autograph Collection
Eilan Hotel Resort Spa Autograph Collection
Eilan Hotel Spa Ascend Resort Collection
Bluegreen Vacations Eilan Hotel Spa Ascend Resort Collection

Bluegreen Vacations Eilan Hotel and Spa, an Ascend Collection Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 573 out of 1000 reviews
Rating 8 - Good. 208 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

alejandro

Stayed 1 night in Aug 2025

4/10 Poor

Sabella

Liked: Cleanliness
Stayed 2 nights in Sep 2025

4/10 Poor

Panfilo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is absolutely beautiful, with stunning decor and a lovely atmosphere. However, our overall experience was marred by a lack of customer service. During our stay, we asked one of the front desk staff members to take a photo of us, but she barely acknowledged us—she simply took the phone, snapped the picture, and returned it without any engagement. We expressed our gratitude, but she simply nodded in response. We also rented a cabana, but unfortunately, we were never approached by staff to take our drink orders. Instead, we had to go up to the front ourselves to get our own drinks, which was quite disappointing. Additionally, we were not informed at check-in that we would need to give a 24-hour notice for room service, which would have been helpful to know. Overall, the experience with customer service left much to be desired. It's a shame because the hotel itself is lovely and has great potential.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor lap pool was great although it was hard to find. Non-valley parking should be available.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lindbergh

Stayed 3 nights in Aug 2025

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 Star Resort 5 Star experience

Stayed 2 nights in Aug 2025

6/10 Okay

JOSE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Noelle

Travelled with partner
Valet service team and steam room were great! Spa was overpriced with low activity. The new restaurant was good, 2014 Sustenio menu was much better though. Front desk staff weren’t jumping to provide excellent service but were prompt to get us checked out.
Stayed 2 nights in Aug 2025

4/10 Poor

William

Please offer other options than valet parking

For a luxury hotel it lacked style, the lobby smelled of cleaning solution, not having self parking was inconvenient plus the required valet was expensive
Stayed 1 night in Aug 2025

10/10 Excellent

Jas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice ! I plan on staying at this spot again soon. I would recommend this place to anyone visiting San Antonio (:
Stayed 1 night in Jul 2025

2/10 Terrible

Amarilys

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a horrible experience and do not recommend. Staff and service was the worst. If you don’t want your vacation to be ruined, go somewhere else.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice, however a few issues. Coffee maker did not work. After two attempts to get it replaced took it to the concierge and told them to get it replaced, which they did. Body wash dispenser in the room was empty. That had to be replaced. No house-keeping for 3 days.. This is a holdover from Covid. Hotels feel they do not have to make up rooms which saves them money. Parking is valet mandatory at $40.00 a night, and resort fee mandatory at $25.00 a night.
Stayed 3 nights in Aug 2025

4/10 Poor

Erin

Stayed 1 night in Aug 2025

10/10 Excellent

Christina

Liked: Amenities
Very nice place.
Stayed 1 night in Aug 2025

6/10 Okay

Ruben

Stayed 2 nights in Jul 2025

10/10 Excellent

camille

Stayed 1 night in Jul 2025

8/10 Good

Carolyn J

Stayed 2 nights in May 2025

2/10 Terrible

Gina

Stayed 2 nights in Jul 2025

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Annette

Stayed 1 night in Jul 2025

10/10 Excellent

Eylen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excelent very clean and the hotel was beautiful with all amazing views and amenities
Stayed 1 night in Jul 2025