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Kimpton Hotel Enso by IHG

4.0 star property
VIP Access

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Photo gallery for Kimpton Hotel Enso by IHG

Room, 2 Queen Beds, Balcony | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe
Property amenity
Room, 1 King Bed, Corner (Spa) | View from room
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
1800 Sutter St, San Francisco, CA, 94115
  • Kaiser Permanente Medical Center
    ‪11 min walk‬
  • San Francisco Museum of Modern Art
    ‪4 min drive‬
  • Golden Gate Park
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪20 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

Courtyard view

Room, 1 King Bed, Accessible Bathtub, Patio (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub, Corner (Mobility)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Roll-in Shower (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, City View

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Corner

Room, 1 King Bed, Balcony, Corner | View from room

Room, 1 King Bed, Balcony, Corner

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Spa)

Room, 1 King Bed, Corner (Spa) | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Corner (Spa)

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Patio

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room (Essential)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | View from room

Room, 2 Queen Beds, Balcony

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Kimpton Hotel Enso by IHG

Hotel with a restaurant, a quick walk to The Fillmore
This smoke-free hotel features a restaurant, a fitness centre and a snack bar/deli. A manager's reception is free. Other amenities include WiFi in public areas, self parking and coffee/tea in a common area. Housekeeping is available on request.
Kimpton Hotel Enso by IHG offers 131 air-conditioned accommodations with iPod docking stations and a safe. Pillowtop beds feature Frette Italian sheets and premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and complimentary bicycles.
Kimpton Hotel Enso by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from California Pacific Medical Center: Pacific Campus. You'll find features such as a free manager's reception, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy Thai cuisine while dining at Hed 11
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of California Pacific Medical Center: Pacific Campus and The Fillmore
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Kimpton Hotel Enso by IHG offers its guests a fitness centre and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. A free manager's reception is offered daily. Public spaces have WiFi for a fee.

A terrace, a vending machine, and coffee/tea in common area are also featured at Kimpton Hotel Enso by IHG. Parking is available for a fee. A complete renovation of Kimpton Hotel Enso by IHG was completed in October 2022.

This San Francisco hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hed 11 – This restaurant specialises in Thai cuisine and only serves dinner.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per night)

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 55.86 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Hed 11

Things to do

  • Free bicycle rentals
  • Gym

Family friendly

  • Free cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1975
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 0.52 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.99 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per night (rates may vary)
  • Covered self-parking fee: USD 55.86 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Kimpton Hotel Enso by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1000 reviews
Rating 8 - Good. 273 out of 1000 reviews
Rating 6 - Okay. 89 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room, great location, small parking garage

Superb hotel. Small self-parking garage. Check-in was super smooth. Clean room, comfy bed. Great location.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant needs a la carte options.

This hotel is mostly okay, but with a few minor tweaks would be great! I'm so glad they finally have a restaurant again. However, I am unsure how many business travelers need an 11-course tasting menu dinner every night. I can't believe that's all they offer! Yes, there are a lot of walkable restaurants in the neighborhood, which I did enjoy instead. When the weather is rainy, cold, and windy, the last thing I want to do is leave the hotel and would have liked to have an easy a la carte option at the hotel restaurant. Also, the rooms are not equipped with coffee/tea makers. I did ask and they brought me a tea kettle in the evening, which was very kind. Service was great and the bed was comfy. Easy parking, too.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ricki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in SF

We stayed a whole week for business. Everything was great! The cleaning staff was amazing.
Stayed 3 nights in Dec 2024

8/10 Good

Ricki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Discerning Staff Action

I went with my daughter for business in Real Estate near by. The room was nice. Missing the door hanger for privacy and a robe in the room. There was a man talking very loudly in Spanish right outside our room for over an hour and I needed to call the front desk to ask for him to stop. That was not an acceptable situation. Worker should be aware of guests rooms and refrain from loudly talking in any language angrily interfering a paying guest stay. We even turned the TV on for 20 minutes to try and drown him out, but it was unsuccessful. We are regular guests that come for business in SF and that was the first time anything has even happened like this and it was discerning that the staff is not better educated on their location and conduct in the gorgeous hotel we pay over $400 a night to stay at.
Stayed 1 night in Jan 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jenny

Stayed 2 nights in Jan 2025

10/10 Excellent

Mark, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Rooms are dark-need better lighting-and sparse
Stayed 2 nights in Dec 2024

2/10 Terrible

David

Stayed 3 nights in Jan 2025

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Hana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was a huge vomit stain by the bed on the carpet. Very gross. We will not stay at this hotel again.
Stayed 1 night in Jan 2025

8/10 Good

Iosef

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Flordeliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Ricki

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful hotel adjacent to Japantown, no gym

The good stuff: - Staff very friendly - Bed/linens seemed new, room very comfortable - Complimentary coffee in AM and happy hour in PM - Excellent location across street from Japantown shops and restaurants, and SFMuni bus line #2 stop Considerations: - breakfast in restaurant only, did not have opportunity to try it. - Restaurant is high end for dinner, I was going to look into it but it was closed on Mondays. - Picture in hotel description shows a small but functional gym space with treadmill and long rack of dumbbells. When I got there the "gym" looked like a former closet, only a few dumbbells and a few square feet of floor space. I would stay here again but plan to take a class at the nearby orange theory fitness.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and convenient

We like the location of the hotel, many restaurants around, it is close to popular tourist attractions, and the area is safe. We also like their parking garage.
Stayed 3 nights in Dec 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at our favorite hotel in the area. The hotel staff provide exceptional service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine

Stayed 1 night in Dec 2024

10/10 Excellent

Shrikant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay!
Stayed 2 nights in Dec 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was a hassle because it’s limited at the hotel. Aside from that a great place In J Town and near the Fillmore.
Stayed 1 night in Dec 2024