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Robertson Quay Hotel

3.0 star property

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Photo gallery for Robertson Quay Hotel

View from room
Exterior
Hallway
Fitness facility
View from property

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
15 Merbau Road, Singapore, 239032
  • Place, Orchard Road
    ‪15 min walk‬
  • Place, Bugis Street Shopping District
    ‪17 min walk‬
  • Place, Marina Bay Sands Casino
    ‪4 min drive‬
  • Airport, Singapore (SIN-Changi)
    ‪21 min drive‬

Room options

View all photos for Deluxe Twin Room (2 Single Beds)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room (2 Single Beds)

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room (2 Single Beds)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room (2 Single Beds)

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room (1 Single Bed)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Single Room (1 Single Bed)

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room (1 Single Bed & 1 Queen Bed)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Triple Room (1 Single Bed & 1 Queen Bed)

  • 13 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Room, Connecting Rooms (1 Queen Bed & 2 Single Beds)

In-room safe, desk, blackout curtains, iron/ironing board

Room, Connecting Rooms (1 Queen Bed & 2 Single Beds)

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Triple Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Triple Room

  • Sleeps 3

View all photos for Connecting Room

In-room safe, desk, blackout curtains, iron/ironing board

Connecting Room

  • Sleeps 4

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Standard Single Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Deluxe Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 2

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About this property

Robertson Quay Hotel

Riverfront hotel with fitness centre and 24-hour front desk
This smoke-free hotel features an outdoor pool, a fitness centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-in and multilingual staff assistance are on-site.
Robertson Quay Hotel offers 148 air-conditioned accommodations with a safe and a hairdryer. Televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Robertson Quay Hotel. During your stay, you're just a quick walk from Robertson Quay. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include multilingual staff and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Orchard Road and a few minutes from Marina Bay Sands Skypark
Robertson Quay Hotel offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. The business-friendly Robertson Quay Hotel also features multilingual staff, express check-in, and a lift. Limited free parking is available on a first-come, first-served basis.

This 3-star Singapore hotel is smoke free.

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Robertson Quay Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Robertson Quay
Robertson Hotel
Robertson Quay
Robertson Quay Hotel
Robertson Quay Hotel Singapore
Robertson Quay Singapore
Robertson Quay Hotel Hotel
Robertson Quay Hotel Singapore
Robertson Quay Hotel (SG Clean)
Robertson Quay Hotel Hotel Singapore

Reviews

Robertson Quay Hotel Reviews

6.4

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness
Rating 10 - Excellent. 144 out of 1002 reviews
Rating 8 - Good. 312 out of 1002 reviews
Rating 6 - Okay. 261 out of 1002 reviews
Rating 4 - Poor. 162 out of 1002 reviews
Rating 2 - Terrible. 123 out of 1002 reviews

Reviews

10/10 Excellent

Richard

Stayed 4 nights in Jun 2025

6/10 Okay

Liz

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

John, Crystal Lake

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water. The staff just looked at me when I asked about this. I was instructed to just let the water run.
Stayed 7 nights in Feb 2025

8/10 Good

vikram

Business traveller
Liked: Cleanliness, property conditions & facilities
Very good location
Stayed 2 nights in May 2025

6/10 Okay

Fraser

Business traveller
Disliked: Amenities, property conditions & facilities
Very Tired, marked walls. No ammenities at the hotel. Staff are lovely, My 'Deluxe' room was tiny.
Stayed 2 nights in May 2025

10/10 Excellent

Maria Lorna

Stayed 4 nights in May 2025

6/10 Okay

Jeremy

Stayed 2 nights in May 2025

10/10 Excellent

Xieying

Stayed 1 night in May 2025

6/10 Okay

Klaus

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
As a returning customer I was disappointed about the property, the room and the room's condition. The location of the hotel is great.
Stayed 3 nights in May 2025

2/10 Terrible

Kirsten

Travelled with family
Disliked: Staff & service, room comfort

Dangerous, miselading and money hungry

The WORST place we have ever stayed. We booked a standard double room with a free infant cot on December 5, 2024. Didn't hear from the hotel until May 5, 2025 asking us to upgrade to a deluxe room because the cot wouldn't fit in the room. When we turned up after a 12 hour flight they tried to charge us for both the room upgrade and a cot surcharge. We went back and forth for hours with their managers. It is not my fault if they were advertising the wrong room and therefore don't feel that I am liable to cover the costs of their false advertising. After 2 hours I asked for a refund, which they refused. The manager argued all sorts of points- that the correct info was on their website (irrelevant), that they had asked hotels.com to take this info down (not the customer's problem) and that a cot was not the same as a crib (???!!!). The best offer that they had after 2 hours was $90sgd for the upgraded room and a free baby cot as well as reduced early check in fees. On hotels.com at the time, the difference between a deluxe and standard room for the 2 nights was less than $20sgd. Our hands were tied unless we wanted to lose all the money we had already paid, after already wasting 2h of our lives after a 12 hour flight. Here's where it gets worse. After getting to the "upgraded room" the cot did not fit, nor did the chair that was in the room. This is a safety hazard and fire risk, as the exit was completely blocked. We didn't feel like risking our lives so we got rid of the cot.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Convenient location. Very affordable for Singapore.
Stayed 4 nights in Apr 2025

6/10 Okay

Tambelina

Disliked: Property conditions & facilities
Nothing really
Stayed 2 nights in Apr 2025

10/10 Excellent

Nedy Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2025

8/10 Good

Ainy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

michael

Liked: Cleanliness
It was decent, we got adjoining rooms but smelled heavily like cigarettes. They relocated us really quick which was great night staff. Rooms are small but we only needed them to sleep. Pretty much on Clarke Quay and can walk to parks and restaurants. The part that i didn't like is i had to call my bank "international toll free on website" but upon check out they said it cost $50 singapore dollars. I tried explaining its toll free and showed them but day staff just kept adding numbers on a calculator and saying "see correct" we had to leave to the airport and i didnt want to waste my time explaining. Would not stay again or recommend.
Stayed 4 nights in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pro and cons of the hotel

For its price, it may be reasonable. But the maintenance and service of this place really needs to keep up. There’s no slippers, no robe, and shower gel is a 3-in-1. The mirror has black spots and seems to be worn out. The saving grace is really the location, the shower head that works and the heater.
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is about the 4th or 5th time I have stayed here. It is close to areas that I like, just a quick hop to Orchard Rd. Great Italian restaurant next door.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Mar 2025

6/10 Okay

Bassam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

Maytham

Disliked: Staff & service, property conditions & facilities, room comfort

Not a great experience, still cheap. Good location

The hotel is very old looking, the beds aren’t comfortable, the round large hole throughout the centre of the building is creepy looking. The toilet roll holder didn’t work, the bathroom door is strange and connects to the shower door too. The rooms are tiny and cramped.
Stayed 3 nights in Mar 2025

8/10 Good

BICH PHUONG

Travelled with partner
Liked: Cleanliness
The around property is nice view and good location, only the hotel is old, the staff just ok, not friendly.
Stayed 1 night in Mar 2025

8/10 Good

Siew Poh

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the river, nice ambience and near to the train station.
Stayed 4 nights in Mar 2025

10/10 Excellent

SINON JR

Liked: Cleanliness, staff & service
Stayed 12 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Small room, $25 per hour for early check in, hard bed, but really clean and organized, and pool was great!
Stayed 3 nights in Mar 2025