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Candlewood Suites West Springfield by IHG

2.5 star property

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Exterior
Studio Suite, 2 Double Beds | Desk, blackout curtains, soundproofing, iron/ironing board
Gazebo
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Hot tub
  • Pool
  • Pet-friendly
  • Laundry
  • Gym

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪13 min walk‬
  • Eastern States Exposition
    ‪4 min drive‬
  • MGM Springfield
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites West Springfield by IHG

Hotel with free parking, near Big E
An indoor pool, a 24-hour fitness centre and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business centre, a coffee shop/cafe and Access to hot tub are on-site. Weekly housekeeping is available.
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay-per-view films. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites West Springfield by IHG. During your stay, you're just a quick walk from Q Pin 2's. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 15 minutes by foot from Big E and a 5-minute drive from MGM Springfield
  • Dogs welcome for a fee (restrictions apply)
Candlewood Suites West Springfield by IHG offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business centre.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield by IHG. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 363 out of 745 reviews
Rating 8 - Good. 219 out of 745 reviews
Rating 6 - Okay. 90 out of 745 reviews
Rating 4 - Poor. 45 out of 745 reviews
Rating 2 - Terrible. 28 out of 745 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Felix

Travelled with family and small children
Disliked: Amenities
Just didn’t like that there was no breakfast on site gym equipment was down
Stayed 3 nights in Apr 2025

10/10 Excellent

Leyda I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yo Pase Mi Cumpleaños Ahi y Me Encantó
Stayed 3 nights in May 2025

6/10 Okay

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
No meeting place, the rooms are outdated. Smells of cheap laundry detergent, no air filtration.
Stayed 1 night in May 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

Great amenities
Stayed 6 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
Stayed 2 nights in May 2025

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Average Hotel with Friendly Staff

Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.
Stayed 1 night in May 2025

10/10 Excellent

Sydney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The pool had so much chlorine in it you could smell from the outside doors. It made my eyes burn just sitting in the pool area for 5 minutes. Ended up leaving it was so bad. The elevator was needing work a sign said, good thing I had some visitors because I have a bad back and have issues with stairs. I was on the 3rd Fl. My guest had to go get me food and bring it up. It was inconvenient for them. I was in my room for the night. They just said they’d help me with my bags in the morning if it wasn’t fix, someone was coming. He asked if I could change rooms. She didn’t say anything back just about helping with bags.
Stayed 1 night in May 2025

2/10 Terrible

Karly

Stayed 1 night in May 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Lucy

Stayed 1 night in Feb 2025

8/10 Good

Marcial

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away
Stayed 1 night in Mar 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Karen

Stayed 5 nights in Apr 2025

8/10 Good

Roxanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean ..comfortable and close to highway..affordable
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Stayed 2 nights in Apr 2025

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Overall it was good
Stayed 3 nights in Apr 2025

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Rugs are nasty
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!This is gonna always be my go to for a stay from now on.My grandaughter and i loved it and the staff was great
Stayed 1 night in Apr 2025

2/10 Terrible

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible service

I was kicked out because my one year old was walking on the floor and the employee at the desk claimed that he was making too much noise and that the person below me made a noise complaint when I went down stairs no one was below me the front door where the lobby is was directly below my room the woman at the front desk was ride and disrespectful and discriminatory towards my child. Also the employee at the desk had me wait u til she finished her personal phone call before she checked me in. She refused to giver her name so that I could properly make a report about my experience.
Stayed 1 night in Apr 2025

6/10 Okay

Kenneth R

There always room for improvement such as someone covering the front desk at all times. Nice to have free laundry available but the dryers takes about three times to dry your cloths. Hot tub was nice, pool was cool. Staff was friendly.
Stayed 7 nights in Apr 2025

8/10 Good

Iglesia

Stayed 1 night in Apr 2025