2/10 Hirveä
James
Liikematkailija
25.9.2025
Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja henkilökunta ja palvelu
They gave our room away.
The hotel checked out one of our guests after the first night and gave his room away. They did not have another room at our rate to accommodate him. I asked just to book the room anyway they told me see the manager the next morning and she would straighten it out. I went down the next morning at 7 AM and I was told she would not be until 9 AM. I took her phone number and called her at 9:02 AM they told me she was in training and not available and to call back at 4 PM. I asked for her to call me back which she actually did, unfortunately I missed the call and I called her back within two minutes. They told me she was gone for the day to call back on Monday. I called Wyndham reservation and was able to book the room that they would not book for me. I figured I would just figure it out after the manager got back. when we arrived at the hotel that afternoon, they originally could not find the reservation. I just booked. They then told me my guest had been moved to another room and that he’d never stayed in his original room. They sent my guest to a room then they had me call him after he was in the room and asked him not to use the room because they were going to send him back to the room they said he never stayed in. When he got to the new room, the key would not work so they sent him back to the room. They told him to leave. Also, there are french fries in the hallway for three days. Homeless people harassed us outside of the building, we also seen them in the lobby.
James
Yöpyi 3 yötä elokuussa 2025