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DoubleTree by Hilton Hotel Syracuse

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Syracuse

Exterior
Meeting facility
Reception
Lobby
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Room service

Explore the area

View in a map
6301 Route 298, East Syracuse, NY, 13057
  • Destiny USA
    ‪9 min drive‬
  • Syracuse University
    ‪10 min drive‬
  • JMA Wireless Dome
    ‪11 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Balcony

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(48 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(13 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(3 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(34 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel Syracuse

Suburban hotel with free airport shuttle and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.
DoubleTree by Hilton Hotel Syracuse offers 250 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Syracuse. During your stay, you'll be within walking distance of Brooklawn Golf Course. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free WiFi
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes by car from Erie Canal Museum and 9 minutes from The Oncenter
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
DoubleTree by Hilton Hotel Syracuse offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. A 24-hour business centre and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16006 square feet (1487 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Syracuse. A roundtrip airport shuttle is free (available on request). Free self parking is available.

This 4-star East Syracuse hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to 11 PM on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 to 17.95 for adults and USD 5 to 12.95 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16,006 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 7 floors
  • Banquet hall
  • Built in 1977
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per pet, per stay
  • Weight limit: 50 lb per pet
  • Food and water bowls and an off-lead area are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 17.95 for adults and USD 5 to 12.95 for children
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
DoubleTree by Hilton Hotel Syracuse offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Syracuse
DoubleTree Hilton Syracuse
DoubleTree Syracuse
Hilton DoubleTree Syracuse
Hilton Syracuse
Hilton Syracuse DoubleTree
Syracuse DoubleTree
Syracuse Hilton
Syracuse Hilton DoubleTree
Doubletree East Syracuse
Doubletree Hotel East Syracuse
East Syracuse Doubletree
DoubleTree Hilton Syracuse Hotel
Doubletree By Hilton Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel
DoubleTree by Hilton Hotel Syracuse East Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel East Syracuse

DoubleTree by Hilton Hotel Syracuse Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 547 out of 1004 reviews
Rating 8 - Good. 201 out of 1004 reviews
Rating 6 - Okay. 140 out of 1004 reviews
Rating 4 - Poor. 64 out of 1004 reviews
Rating 2 - Terrible. 52 out of 1004 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tae Dong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I emailed this hotel regarding cancellation refund but never got back to me even after a follow up email. Please ask them to reply to my email.
Stayed 2 nights in May 2025

2/10 Terrible

Xiaofan

Stayed 3 nights in May 2025

10/10 Excellent

Shelley

Liked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Manav, Syracuse

Stayed 1 night in May 2025

10/10 Excellent

Xiaojie

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort

Mehhh

This hotel rooms need to be renovated. Mine had a long rip in the curtains and the shower head was broken (wouldn’t stay up). They elevators smelt like sewer as well. It was good enough for a weekend trip but wouldn’t recommend
Stayed 2 nights in May 2025

8/10 Good

Inderjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was really quick as everyone was there for the Metallica concert
Stayed 1 night in Apr 2025

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Zachary

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking! Very nice facility with very friendly, helpful staff.
Stayed 1 night in May 2025

8/10 Good

Jayne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff addressed my needs promptly and she was friendly.
Stayed 1 night in May 2025

4/10 Poor

Angelina

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property and pretty quiet. Love the pool amenity for the kids. Check in wasn’t the greatest. Usually when I’ve checked in the last, they provide how to get to the room, where we can park, what room number we’re in, and if there were any other questions. I had to open the key card to see what room we’re in. She simply was straight to the point of my name, ID, credit card, and told me i was done. I had to come back and inquire where i could park and what outside door leads me to the room.
Stayed 1 night in May 2025

6/10 Okay

Khalid

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Not so good stay

3 nights stay for graduation at Syracuse. Water tub was dirty, cold and hot switches were swapped, had to pass hot water to get to cold. Tub had water drain issues. A shower would leave tub half filled. Window curtain was damaged, had a hole. Bedspread had wrinkles. For $400 a night you expect something better!
Stayed 3 nights in May 2025

10/10 Excellent

Katie

Liked: Cleanliness
Quiet and safe.
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Syracuse best!

Great stay. We arrived early and our room was ready. The pool and other amenities were excellent. It was a pleasure to stay there.
Stayed 2 nights in May 2025

8/10 Good

Thomas

Stayed 1 night in May 2025

6/10 Okay

Khalid

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed did not have the comfort, the room was not ver clean and towel were dirty and body wash dispenser was empty!
Stayed 4 nights in May 2025

2/10 Terrible

Will

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my room and facilities!
Stayed 1 night in May 2025

8/10 Good

Aneta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

alan

Stayed 1 night in Apr 2025

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