Great location, near but not in the middle of Shinjuku, and a quick walk from Shinjuku Station. Staff were friendly, helpful and spoke good English. Fun continental breakfast, and the "Free Flow" Happy Hour (5-9 PM) with a wide choice of alcoholic and non-alcoholic beverages and snacks was greatly appreciated. Hotel lobby is modern but casual, and encouraged interaction with other guests; this was great because we were able meet people and swap recommendations and experiences. The A/C worked great and was able to maintain a cool temperature (19.5-20.0° C), and the beds were very comfortable- nice and firm. Loved the pajamas they provided, a nice touch. Bathroom was spotless, and provided a tub (which is getting to be a rare thing these days). Complaints- we had a room with two twin beds, and it was quite small even for Japanese standards; we have had larger accommodations on a cruise ship. There was literally no place for luggage (had them lined up in the small hallway, and minimal storage spaces. Also, the carpet was absolutely filthy, definitely in need of a cleaning. Overall, we did enjoy our stay, and were able to get a good night's sleep the entire week we were there.