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Shinagawa Prince Hotel

4.0 star property

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Restaurant
Restaurant
Restaurant
Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo-to, 108-8611
  • Place, Shinagawa Prince Cinema
    ‪3 min walk‬
  • Place, Meguro River
    ‪12 min walk‬
  • Place, Sengakuji Temple
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪20 min drive‬

Room options

View all photos for Annex Tower Double Room, Non-Smoking (8th-20th Floors)

Annex Tower Double Room, Non-Smoking (8th-20th Floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

8.2 out of 10
Very good
(75 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

View all photos for Annex Tower Millennial Double Room, Non-Smoking (30th-32nd Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

View all photos for Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th Floors)

  • Sleeps 2

View all photos for Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th Floors)

  • Sleeps 2

View all photos for Main Tower Corner Double Room（21f）

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Double Room（21f）

  • Sleeps 2

View all photos for Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th floors)

8.0 out of 10
Very good
(84 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Main Tower Premier Double Room, Non-Smoking (35th-36th floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Premier Double Room, Non-Smoking (35th-36th floors)

8.8 out of 10
Excellent
(39 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Main Tower Premier Double Room, Smoking (37th floor)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Premier Double Room, Smoking (37th floor)

7.8 out of 10
Good
(27 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors)

Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room with Extra Bed, Non-Smoking (18th-26th floors)

7.6 out of 10
Good
(26 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Main Tower Twin Room, Non-Smoking (6th-16th floors)

Main Tower Twin Room, Non-Smoking (6th-16th floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Twin Room, Non-Smoking (6th-16th floors)

8.0 out of 10
Very good
(207 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Main Tower Twin Room, Smoking (17th floor)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Twin Room, Smoking (17th floor)

7.6 out of 10
Good
(41 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Annex Tower Twin Room, Non-Smoking (9th-14th Floors)

Annex Tower Twin Room, Non-Smoking (9th-14th Floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Twin Room, Non-Smoking (9th-14th Floors)

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Premier Corner Twin Room, Non-Smoking (35th-36th floors)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Main Tower Twin Room, Non-Smoking (6th-16th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Twin Room, Non-Smoking (6th-16th Floors)

  • Sleeps 2

View all photos for Annex Tower Millennial King Room, Non-Smoking (30th-32nd Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Millennial King Room, Non-Smoking (30th-32nd Floors)

  • Sleeps 2

View all photos for Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Upper Floor Corner Twin Room, Non-Smoking (30th-34th floors)

8.4 out of 10
Very good
(20 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Main Tower Upper Floor Twin Room, Smoking (32nd floor)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Upper Floor Twin Room, Smoking (32nd floor)

7.0 out of 10
Good
(14 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors)

Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room with Sofa, Non-Smoking (19th-27th floors)

8.2 out of 10
Very good
(36 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Main Tower Twin Room, Non-Smoking (18th-27th floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Twin Room, Non-Smoking (18th-27th floors)

7.6 out of 10
Good
(131 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors)

Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room with Sofa, Non-Smoking (6th-16th floors)

8.2 out of 10
Very good
(47 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Annex Tower Millennial Double Room, Non-Smoking (30th-32nd floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Millennial Double Room, Non-Smoking (30th-32nd floors)

7.6 out of 10
Good
(8 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Millennial Twin Room, Non-Smoking (30th-32nd floors)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)

Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Millennial King Room, Non-Smoking (30th-32nd floors)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Annex Tower Double Room, Non-Smoking (21st-29th Floors)

Annex Tower Double Room, Non-Smoking (21st-29th Floors) | City view

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

7.8 out of 10
Good
(36 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Annex Tower King Room, Non-Smoking (21st-29th Floors)

Annex Tower King Room, Non-Smoking (21st-29th Floors) | City view

Annex Tower King Room, Non-Smoking (21st-29th Floors)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Annex Tower King Room, Non-Smoking (8th-20th Floors)

Annex Tower King Room, Non-Smoking (8th-20th Floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower King Room, Non-Smoking (8th-20th Floors)

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Annex Tower Hollywood Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Hollywood Twin Room

  • Sleeps 2

View all photos for Annex Tower King Room with Sofa, Non-Smoking (21st-29th Floors)

Annex Tower King Room with Sofa, Non-Smoking (21st-29th Floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower King Room with Sofa, Non-Smoking (21st-29th Floors)

  • City view
  • 26 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Annex Tower King Room with Sofa, Non-Smoking (8th-20th Floors)

Annex Tower King Room with Sofa, Non-Smoking (8th-20th Floors) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower King Room with Sofa, Non-Smoking (8th-20th Floors)

  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Main Tower Corner Twin Room with Sofa, Non-Smoking (28th-29th floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room with Sofa, Non-Smoking (28th-29th floors)

  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Annex Tower King Room, Non-Smoking (21st-29th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower King Room, Non-Smoking (21st-29th Floors)

  • Sleeps 2

View all photos for Annex Tower Double Room, Non-Smoking (21st-29th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Double Room, Non-Smoking (21st-29th Floors)

  • Sleeps 2

View all photos for Main Tower Corner Twin Room With Sofa, Non-Smoking (6th-16th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room With Sofa, Non-Smoking (6th-16th Floors)

  • Sleeps 3

View all photos for Main Tower Twin Room, Non-Smoking (18th-27th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Twin Room, Non-Smoking (18th-27th Floors)

  • Sleeps 2

View all photos for Main Tower Corner Twin Room With Sofa, Non-Smoking (19th-27th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room With Sofa, Non-Smoking (19th-27th Floors)

  • Sleeps 3

View all photos for Main Tower Premier Corner Twin Room, Smoking (35th-37th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Premier Corner Twin Room, Smoking (35th-37th Floors)

  • Sleeps 2

View all photos for Main Tower Premier Double Room, Smoking (37th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Premier Double Room, Smoking (37th Floors)

  • Sleeps 2

View all photos for Main Tower Upper Floor Twin Room, Smoking (32th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Upper Floor Twin Room, Smoking (32th Floors)

  • Sleeps 2

View all photos for Main Tower Twin Room, Smoking (17th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Twin Room, Smoking (17th Floors)

  • Sleeps 2

View all photos for Main Tower Premier Double Room, Non-Smoking (35th-36th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Premier Double Room, Non-Smoking (35th-36th Floors)

  • Sleeps 2

View all photos for Annex Tower King Room with Sofa Bed, Non-Smoking (8th-20th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower King Room with Sofa Bed, Non-Smoking (8th-20th Floors)

  • Sleeps 3

View all photos for Annex Tower Double Room, Non-Smoking (8th-20th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower Double Room, Non-Smoking (8th-20th Floors)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Main Tower Corner Twin Room with Sofa, Non-Smoking (28th-29th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room with Sofa, Non-Smoking (28th-29th Floors)

  • Sleeps 3

View all photos for Main Tower Corner Twin Room Smoking (32th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Corner Twin Room Smoking (32th Floors)

  • Sleeps 2

View all photos for Annex Tower King Room with Sofa Bed, Non-Smoking (21st-29th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower King Room with Sofa Bed, Non-Smoking (21st-29th Floors)

  • Sleeps 3

View all photos for Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th Floors)

  • Sleeps 2

View all photos for Annex Tower King Room, Non-Smoking (8th-20th Floors)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Annex Tower King Room, Non-Smoking (8th-20th Floors)

  • Sleeps 2

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  • Air-conditioning
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4.3 out of 5, Excellent, 1,008 reviews
The price is €114
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About this property

Shinagawa Prince Hotel

Along with 5 restaurants, this hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include indoor tennis courts, a coffee shop/cafe and self parking.
Shinagawa Prince Hotel offers 2378 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, slippers, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include indoor tennis courts and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shinagawa Prince Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and within walking distance of Tokyo Bay. Enjoy features like free WiFi in public areas, plus 5 restaurants and a 24-hour gym.
  • Free WiFi and wired Internet
  • Drinking and dining options include 5 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes 9 indoor tennis courts and a 24-hour gym
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Just a 4-minute drive from Tokyo Bay and a few minutes from Tokyo Tower
Shinagawa Prince Hotel offers its guests indoor tennis courts and a 24-hour fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at Shinagawa Prince Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
DINING ＆ BAR TABLE 9 TOKY – On-site restaurant. Guests can enjoy drinks at the bar.
味街道 五十三次 – On-site restaurant. Open daily.
中国料理 品川大飯店 – On-site restaurant. Open daily.
コーヒーラウンジ マウナケア – On-site café. Open daily.
LUXE DINING HAPUNA – On-site buffet restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,500 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,633 for adults and JPY 3,277 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • DINING ＆ BAR TABLE 9 TOKY
  • LUXE DINING HAPUNA
  • コーヒーラウンジ マウナケア
  • 中国料理 品川大飯店
  • 味街道 五十三次

Things to do

  • 24-hour gym
  • 9 indoor tennis courts
  • Bowling alley
  • Concerts/live shows
  • Shopping centre

Family friendly

  • Bowling alley
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Accessibility

  • Lift

More

  • 39 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rate plan for children ages 4-5, and can be requested onsite for the listed child breakfast fee. There are no breakfast fees for children 3 and under.
Guests booked in breakfast inclusive rate plans are required to bring their keycard or reservation confirmation to the breakfast venue.
Guests must be over 18 years old to access the fitness facility. Reservations are required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 5 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4633 for adults and from JPY 3277 for children
  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property provides central air conditioning in summer and central heating in the winter. In-room climate control is not available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 5 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Prince Shinagawa
Hotel Shinagawa
Hotel Shinagawa Prince
Prince Hotel Shinagawa
Prince Shinagawa
Prince Shinagawa Hotel
Shinagawa Hotel
Shinagawa Prince
Shinagawa Prince Hotel
Minato Prince Hotel
Prince Hotel Minato
Prince Hotel Tokyo
Shinagawa Prince Hotel Tokyo Japan
Prince Hotel
Shinagawa Prince Hotel Hotel
Shinagawa Prince Hotel Tokyo
Shinagawa Prince Hotel Hotel Tokyo

Shinagawa Prince Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2389 out of 4843 reviews
Rating 8 - Good. 1460 out of 4843 reviews
Rating 6 - Okay. 616 out of 4843 reviews
Rating 4 - Poor. 220 out of 4843 reviews
Rating 2 - Terrible. 158 out of 4843 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Boris, Fort Lee

Travelled with family
Liked: Cleanliness, amenities
Nice hotel but very dated, the rooms are in a desperate need of an upgrade.
Stayed 4 nights in Jan 2026

4/10 Poor

Narmandakh

Travelled with family
Disliked: Amenities, property conditions & facilities
Location was good but breakfast was over priced and it wasn’t good at all.
Stayed 1 night in Jan 2026

8/10 Good

Asmaa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Na
Stayed 1 night in Dec 2025

10/10 Excellent

Kazuhiko

Business traveller
Liked: Cleanliness, staff & service, amenities
Room is clean and quiet. Near train station and easy to catch taxi
Stayed 2 nights in Dec 2025

10/10 Excellent

Farida

Liked: Cleanliness, amenities, property conditions & facilities
I stayed here one night. I really liked the self check-in and check-out, very convenient. My room was very clean and the staff were helpful and nice. I loved the city view from my room.
Stayed 1 night in Dec 2025

8/10 Good

Selena

Stayed 1 night in Dec 2025

10/10 Excellent

Brandi

Stayed 2 nights in Jan 2026

8/10 Good

Andiyono, Fremont

Travelled with family
Liked: Cleanliness, amenities
Excellent location right across from Shinagawa station, with plenty of restaurants, a food court, a 7-Eleven, and a grocery store all within 5 minutes walk from the hotel. Has a shuttle bus to take us to Grand Prince Shin Takanawa hotel where the Narita Airport limousine stops. Stayed in 2 different rooms and carpeting on both rooms are much overdue for replacement
Stayed 2 nights in Jan 2026

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room small but equipped, breakfast good but very busy
Stayed 1 night in Dec 2025

10/10 Excellent

Yamini

Travelled with family
Liked: Amenities
The hotel is near train station and have lot of restaurants near by. Very convenient for travel and dining. Rooms are good and service was nice. I would not book anywhere other than this place for my next trip.
Stayed 1 night in Dec 2025

10/10 Excellent

Elyas

Stayed 4 nights in Dec 2025

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean upon check in and daily service was done very well. The room included toothbrushes and slippers and these were replaced daily. (Hand soap, body soap, shampoo and conditioner are also included). Glassware was always cleaned, and tea and coffee were replaced daily. Cheating staff worked around our personal items and cleaned around them. The hotel is conveniently located, close to Shinagawa train station and many restaurant and shops. Though we didn’t enjoy the bowling alley, aquarium or movies right in the hotel, it was exciting to see as part of the complex. The gym is well equipped and it was an added bonus as it was free for guests. Though the room was on the smaller size, the extra amenities made up for it.
Stayed 5 nights in Dec 2025

2/10 Terrible

Yariv

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel smelled bad and the staff were not helpful.
Stayed 2 nights in Jan 2026

8/10 Good

Yan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was the biggest hotel on our entire trip. We had the main tower twin room, 21m2. Smallest room on our entire trip but still a reasonable size. I was happy with that. Our room was on the 24/F facing Shinagawa Station and I could see planes going up from and down to Haneda Airport! That was nice. Staff was efficient. The luggage storage area was an eye-opener. QR code to enter your information and get a ticket. Always a long line. Luggage was stored in rooms not at the hotel lobby (small hotels). Coin-operated storage lockers are also available. The luggage storage team doesn't accept perishables and valuables. For breakfast, there are three restaurant options. Again, use the QR code to check the restaurant options. Luxe Dining Hapuna is one of the three. It is like a huge banquet hall. Another eye-opener! It offers white rice and special grain rice. The rice dispensing machine was cute! You select the size and out comes the rice! You can also make your own beef rice bowls. It also offers French toast, homemade tofu and some unique desserts. Also, we were very lucky as on our second morning there, their Chinese restaurant Shinagawa Daihanten was open for breakfast! No long queues for everything and very quiet. It had certain same items as Hapuna. I got to try these dishes that Hapuna didn't have - steamed fish, ma po tofu, steamed Chinese sponge cake, almond jelly with mango, Chinese bread dough stick (cut into pieces, next to the tea leaves egg in my photo).
Breakfast at Hapuna with the special grain rice and French toast
Breakfast at Hapuna. The cute rice dispensing machine
Breakfast at Hapuna, the dessert section
Breakfast at Hapuna, all the dessert items put together
Stayed 3 nights in Dec 2025

8/10 Good

Hong Chuan, Cambridge

Good location
Stayed 1 night in Dec 2025

6/10 Okay

Carmen

Travelled with family
Check-in was via machine and felt like cattle being herded. Would not stay here again.
Stayed 1 night in Dec 2025

8/10 Good

Javida

Travelled with group
Liked: Amenities, property conditions & facilities
The place is extremely clean.
Stayed 1 night in Dec 2025

6/10 Okay

EDLYN

Stayed 2 nights in Dec 2025

10/10 Excellent

YUNQING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

4/10 Poor

Lansha

Travelled with family
Disliked: Amenities
Room is very small for 2 twin beds. Not enough room for the 2 suitcases to get your clothes. Glad we only stayed 1 night.
Stayed 1 night in Dec 2025

6/10 Okay

Trevon

Stayed 1 night in Dec 2025

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with my stay. For a hotel rated 4 stars, the quality was severely lacking. The shower pressure was incredibly weak, and the towels provided were thin and far too small. To make matters worse, the women's amenities were poor. ​The biggest issue was the air conditioning, which did not work. When I called to report it, the staff told me I had to come down to the lobby to speak with them instead of sending someone to help. No one ever came to fix the issue. I would not recommend this hotel if you expect quality service or basic comfort.
Stayed 1 night in Dec 2025

10/10 Excellent

Jean-Yves

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast at the hotel is very expensive and overrated. Save yourself some time and money. Get a breakfast at 7/11 or any French bakery inside the train station. Rooms are small for a US point of view, but very large for a Japanese point of view. It's sitting next to the trains station, which makes it very easy to visit the entire Tokyo area.
Stayed 10 nights in Dec 2025

10/10 Excellent

Uday

Stayed 2 nights in Dec 2025

2/10 Terrible

Lu

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience with the checkin at New Year’s Eve. The front desk lady was unwilling to be flexible to change our room from smoking room to non smoking room while they have it available. It took us a long time on New Year’s Eve, to talk with the manager and make the switch.
Stayed 1 night in Dec 2025

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