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del Lago Resort & Casino

4.0 star property

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Photo gallery for del Lago Resort & Casino

Property entrance
Property preview
4 bars/lounges, sports bar
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪4 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(144 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(87 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(19 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

del Lago Resort & Casino

Hotel with 7 restaurants, in the vicinity of Montezuma Winery
7 restaurants, a full-service spa and a casino are available at this smoke-free hotel. Self parking is free. Other amenities include 4 bars/lounges, a health club and a coffee shop/cafe. Housekeeping is available on request.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
The on-site spa has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like free self-parking, plus 7 restaurants and 4 bars. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop and 4 bars/lounges
  • Continental breakfast served daily for a fee
  • Treat yourself to body treatments, facials or massages at the spa
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including an off-lead area
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly del Lago Resort & Casino. Self parking is free.

This 4-star Waterloo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 1:00 PM.
Bourbon & Brew – This sports bar serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Centrifico – On-site bar. Open daily.
Sociale – This café serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Food Court – This restaurant serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • An off-lead area is available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1187 out of 1649 reviews
Rating 8 - Good. 301 out of 1649 reviews
Rating 6 - Okay. 79 out of 1649 reviews
Rating 4 - Poor. 53 out of 1649 reviews
Rating 2 - Terrible. 29 out of 1649 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
I ended up bringing my small dog at the last minute, and called the hotel. They were happy to accommodate my pet, and the pet friendly room was clean, close to the stairwell, and did not have carpeting, which was awesome. I didn't realize they had a fenced dog area until the door person mentioned it after I had brought my dog out several times (I think front desk should have shared that with me).The fenced in pet area was right next to the casino smoking area, and since I'm not a smoker it was pretty unpleasant to be there. The Italian restaurant had delicious food, and the server was super upbeat. Overall the location was easy for my travel needs, they were great about accommodating my pet. On a side note, the phone in my room did not work at all.
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

My stay was great. Perfect accommodations with total cleanliness and service. Checkin was easy and fast. Glad i stayed there. I'll come back when in the area again.
Stayed 1 night in Aug 2025

10/10 Excellent

James, GREENWOOD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was cozy but the bathroom was spacious.
Stayed 1 night in Aug 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will return!

Couples weekend. Checking in was great- friendly helpful agent who checked us in early. Much appreciated after driving 4 hours. Room large, clean, and comfortable. Casino very nice. Lots of food options on sight . Very close to outlet shopping.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I took his 77 year old mom here for a one night getaway. We wanted to try the wineries in the area so figured this was a great spot to sleep. The rooms were $120 which I thought was a STEAL! We were on the 4th floor &the rooms were modern and very clean. Nice large shower head and nice toiletries. Loved the robes:) The curtains blacked out all the light which made for a comfortable sleep. THERE IS NO BUFFET which has not been the case since Covid. Many reviews said things were closed and I’m realizing this is what they meant. The food court was still open with three eateries, one of them being Smash Burger which we ate dinner. Burgers were like $10. They were pretty flavorful and had lots of options. There was a more upscale restaurant called Portico but we didn’t eat there. It looked really nice. The place was huge and I noticed a couple other areas that I wasn’t sure what was inside. We loved that coffee and pop were complimentary on the casino floor so we just filled up our cups before walking over to the food court hehe. In the morning I worked out in the gym. It was very updated and nice and clean. We ate breakfast at the Sociale Cafe which is located next to the spa and gym. We got omelettes. They were kinda small but tasted good & came with home fries& toast. They also have their own bakery& sell cinnamon buns, tiramisu, cheesecakes, cakes, cookies etc. WE WILL COME BACK!
Stayed 1 night in Aug 2025

10/10 Excellent

Srini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and customer service!
Stayed 1 night in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This is a must for a stay in the area. Its a resort and not just a hotel. Staff was very professional and attentive. Rooms very clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

Norberto

Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here.

We made a last minute decision to go to the state fair in Syracuse. Knowing from previous stays that Del Lago had clean, spacious rooms we decided to book there instead of a Syracuse hotel. We are never disappointed with our stays at Del Lago. The front desk and hotel staff are very friendly and welcoming. Our room was spotless too. Very comfortable bed and pillow which is a big plus for us older folk. lol.
Stayed 1 night in Aug 2025

10/10 Excellent

Heidi

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good time

just a mini vacation the hotel was great and the service was also great. we had dinner at the steakhouse that was also very good.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Stayed overnight while traveling through to Boston. Very clean and comfortable beds.
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Natalie

Stayed 5 nights in Aug 2025