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del Lago Resort & Casino

4.0 star property

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Photo gallery for del Lago Resort & Casino

A modern hotel with a prominent entrance, multiple windows, and a well-lit facade.
A room with a wooden door, a glass table with a lamp, and four sofas arranged in a semi-circle facing a large window with a view of the ocean.
A sign for the Lago Resort Casino with a stone archway and a flower bed in front.
A dessert display case in a restaurant with various pastries and desserts.
A bar area with a marble countertop, multiple bottles, and a variety of seating options.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪6 min drive‬
  • Place, Montezuma National Wildlife Refuge
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

A hotel room with a large bed, a desk with a chair, a small table, and a bench.

Room, 1 King Bed, Refrigerator

9.6 out of 10
Exceptional
(175 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Refrigerator

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(108 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

A hotel room with a sofa, a bed, a TV, and a coffee machine.

Deluxe Suite, 1 Bedroom, 2 Bathrooms

9.2 out of 10
Wonderful
(5 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

A hotel room with a bed, a desk, a chair, a TV, and a window.

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Refrigerator

A hotel room with a large bed, a sitting area with a chair and a small table, a wooden bench, and a painting on the wall.

Premium Room, 1 King Bed, Refrigerator

9.6 out of 10
Exceptional
(33 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds, Refrigerator

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Premium Room, 2 Queen Beds, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

del Lago Resort & Casino

7 restaurants, a full-service spa and a casino are available at this smoke-free hotel. Self parking is free. Other amenities include 4 bars/lounges, a health club and a coffee shop/cafe. Housekeeping is available on request.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
The on-site spa has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the comfortable beds at del Lago Resort & Casino. During your stay, you're just a quick walk from del Lago Resort & Casino. Enjoy features like free self-parking, plus 7 restaurants and 4 bars. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 7 restaurants, a coffee shop and 4 bars/lounges
  • Continental breakfast served daily for a fee
  • Treat yourself to Swedish massages, body scrubs or facials at the spa
  • Services include a porter, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • 8 minutes by car from Montezuma Winery and 8 minutes from National Memorial Day Museum
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including an off-lead area
Del Lago Resort & Casino offers its guests a full-service spa and a health club. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges.

A casino, a vending machine, and multilingual staff are also featured at the business-friendly del Lago Resort & Casino. Self parking is free.

This 4-star Waterloo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 1:00 PM.
Bourbon & Brew – This sports bar serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Portico By Fabio Viviani – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Centrifico – On-site bar. Open daily.
Sociale – This café serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Food Court – This restaurant serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • An off-lead area is available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 to 20 for adults and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1353 out of 1858 reviews
Rating 8 - Good. 326 out of 1858 reviews
Rating 6 - Okay. 94 out of 1858 reviews
Rating 4 - Poor. 54 out of 1858 reviews
Rating 2 - Terrible. 31 out of 1858 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cafe for breakfast friendly staff...will go again!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining options and entertainment on site
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good restaurant options on site
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Deborah L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Staff was so nice rooms were awesome
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Always a great hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room quit very clean. Staff was friendly and efficient with check in and out
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Gaile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so pretty. Staff was very easy and nice to work with.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino was nice and clean
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to see concerts
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful. The rooms were very clean and super comfortable. The staff was very friendly.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shiela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so polite and rooms were so clean and comfy
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Room! Luxurious Bedding!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities
Great stay! Casino, concert, great meal at Portico, and clean comfortable room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Had a great time
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and welcoming. The all the staff was very courteous.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean everywhere! Bed was very comfortable…pillows were good. Nice size room also!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Cassaundra

Liked: Cleanliness, property conditions & facilities
Lots of good things to order for breakfast Casino floor is spread out where you don’t feel like you’re on top of everyone Front desk staff is exceptional Room is meticulously clean
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a great place to stay, clean, good staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kristine

Liked: Cleanliness, amenities, property conditions & facilities
As always this property is amazing! The staff, rooms, food & casino!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Charlotte

Liked: Cleanliness
Room was perfect, staff overly helpful everyone was great
Stayed 2 nights in Feb 2026
Verified

8/10 Good

don

Liked: Cleanliness, staff & service, property conditions & facilities
Casino was defiently lively didnt eat
Stayed 1 night in Apr 2026

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