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Mercure Hotel Aachen Europaplatz

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Photo gallery for Mercure Hotel Aachen Europaplatz

Property entrance
Seasonal outdoor pool, pool loungers
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
A hotel entrance with a modern building facade, a visible entrance, and a parking area.
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068
  • Place, Ludwig Forum
    ‪6 min walk‬
  • Place, Carolus Thermen Bad Aachen
    ‪13 min walk‬
  • Place, Aachen Cathedral
    ‪4 min drive‬
  • Airport, Liege (LGG)
    ‪51 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Privilege, Double Room, 1 Double Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(37 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(11 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Hotel Aachen Europaplatz

A restaurant, a bar/lounge and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. Housekeeping is available on request.
Mercure Hotel Aachen Europaplatz offers 119 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Aachen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Hotel Aachen Europaplatz. During your stay, you're just a quick walk from Ludwig Forum. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at AIXcellence
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • 13 minutes by foot from Carolus Thermen Bad Aachen and a 3-minute drive from RWTH Aachen University
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4133 square feet (384 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Mercure Hotel Aachen Europaplatz. For a fee, parking is available.

This 3.5-star Aachen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
AIXcellence – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Mephisto – This bar serves dinner and light fare. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 15 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • AIXcellence
  • Mephisto

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4,133 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 28 December to 11 January:
  • One of the dining venues
  • Bar/Lounge
The property is closed: Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

  • Pets: EUR 17.50 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Self-parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 17.50 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some wind and solar energy
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Mercure Hotel Aachen Europaplatz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 304 out of 751 reviews
Rating 8 - Good. 321 out of 751 reviews
Rating 6 - Okay. 84 out of 751 reviews
Rating 4 - Poor. 27 out of 751 reviews
Rating 2 - Terrible. 15 out of 751 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Sep 2025
Verified

8/10 Good

Heiko

Liked: Cleanliness
Nice stay
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, amenities
Nice place to be, good food services, room always cleaning....
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean rooms, nice personnel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and comfortable rooms.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, fine breakfast facilities, near to the city center.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Enjoyed the pool and bar area. Staff was very friendly, as well. Comfortable and clean rooms.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good for short stay over

I really liked the offer with the drinks and food free of charge in the room. Also it was nice and silent. The pool unfortunatley was too cold at that time.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Yaneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very good parkingfacilities
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NICE PLACE TO STAY NEARR AACHEN CENTER

We had a nice stay, appreciated the quiet location of our room, the friendly and prompt service and the whole vibe of the place.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Sergii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel.
Verified

10/10 Excellent

KYRIAKOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean rooms

Clean rooms nice and friendly staff
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Olatunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my area of visit
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was good. Just a bit tight for space
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient
Stayed 1 night in May 2024
Verified

6/10 Okay

Vania

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is ok for a few days in Aachen. Nice garden and swimming pool.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Imanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure Hotel was lovely, the Rooms are immaculate and the Staff faultless. The booking in and booking out was very quick and professional.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with 24/7 front desk. Nice and clean rooms
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the location and hotel, but were disappointed that the restaurant was closed on Sunday.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Amenities
Turn lights on in the bar in the evening so people don’t think it’s closed. Evening menu wasn’t appealing had to go elsewhere. Not enough pillows for the room. having an extra bed.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a pool

The pool and the playground was very great for our 1,5 year old daughter. We had a great time!
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Have stayed here for many years always good.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and bathroom
Stayed 2 nights in Aug 2023