Our check-in person was helpful. The next day, the front desk person was not very friendly and almost seemed inconvenienced by our request. The north stairwell is very dirty. We stayed three nights, and the stairwell was never vacuumed and was very dirty.
The room, overall, was clean, but the shower needs some love. The bathroom floor had footprints on the tile when we checked in.
The grounds around the hotel had trash, and sadly, this wasn't the norm from our past visits.