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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Aerial view
Garden view
Terrace/patio
10 restaurants, breakfast, lunch, dinner served; Pan-Asian cuisine
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Bar

Explore the area

View in a map
Zona Costera K256, Akumal, QROO, 77710
  • Akumal Beach
    ‪4 min drive‬
  • Yal-ku Lagoon
    ‪7 min drive‬
  • Half Moon Bay
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View Quadruple

  • 52 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View

8.2 out of 10
Very good
(35 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite

7.8 out of 10
Good
(423 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout curtains

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout curtains

Mini Suite Quadruple

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Suite Deluxe With Garden View

  • 52 sq m
  • Sleeps 5

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About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays on Grand Sirenis Riviera Maya Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature Hot tubs and free minibar items. Rooms open to balconies. This accommodation has separate sitting areas and is furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, a health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive gets high marks from our customers. During your stay, you'll be close to Yal-ku Lagoon. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • For dining with ocean views, stop by The Park, one of the property's 10 restaurants and 10 bars/lounges
  • Splash around at the lazy river or swim in the 3 outdoor pools
  • Indulge with facials, aromatherapy or Ayurvedic treatments at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, tennis courts and a gym
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 7 minutes by car from Cenote Azul and 7 minutes from Xpu-ha Beach
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free. A complete renovation of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive was completed in December 2024.

This 5-star Akumal property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
The Park – Overlooking the ocean and garden, this restaurant serves breakfast, lunch and dinner. A children's menu is available.
Oishii – This restaurant specialises in Pan-Asian cuisine and only serves dinner. Reservations are required. Open daily.
Butchers – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.
Carnal – This restaurant specialises in Fusion cuisine and only serves dinner. Reservations are required. Open daily.
Lima – This restaurant specialises in Peruvian cuisine and only serves dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball
Children's club

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.91 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 312 reviews
Rating 8 - Good. 71 out of 312 reviews
Rating 6 - Okay. 33 out of 312 reviews
Rating 4 - Poor. 15 out of 312 reviews
Rating 2 - Terrible. 14 out of 312 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is lots of green jungle inside the hotel, very cool to see lots of monkeys, racoons and other animals freely moving through the resort. Food was ok, resort is huge so there is a lot of walking. Pools for all styles, calmed and party. Nice long lazy river. Beach was full of seaweed so we could not enjoy it.
Stayed 6 nights in May 2025

6/10 Okay

Laura

Stayed 6 nights in May 2025

8/10 Good

EW Stoney, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service
My wife and I enjoyed the trip to this location. The food was good, but not great. They had multiple options and most of the food was good. The staff was beyond great and friendly all over the resort. The resort was clean and kept up. The bad: 1. It is almost impossible to get a reservation at one of the restaurants, which leaves you eating at the buffet. The reservations seem to all get taken by "members" who scoop up all the reservations. This happens because the resort does not have the staff to operate all restaurants each night. They shut down half to operate the other half, which is why no one but members can get reservations. 2. Our room was not hot per se, but it was definitely not cold. It was luke warm in our room. Once you are out in the sun or get a sun burn and try to sleep at night it is impossible, you will sweat. This was for building 11. A friend of ours was booked in building 15 and they said they were frozen out every night. I tried 3 times while staying to get our A/C looked at and no one would come out to fix it or look at it. 3. Bartenders are not bartenders at this resort. You are stuck with whatever employee they have available to mix you a drink and that leads to inconsistent drinks that never taste the same from order to order. One would taste great and the next would taste too sour to even drink. 4. You are stuff with all off-brand liquors, brand name liquors are for....you guessed it...members only.
Stayed 6 nights in May 2025

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: spacious rooms with AC, excellent food and diverse restaurants options, swimming pools bars and coffee Tostado, Mixology bar (Manuel is excellent!), lazy river, pickleball courts, concierges Erik and Derek, Expedia local support Karen, nice shows at the Sunset bars, Spa. Didn't like: some pressure to became "Ultimatum member" by concierges as need to contact them to book restaurants, one night with high noise close to my room to build an elevator, (moving pallets after midnight and starting at 7:15am) solved next day, improper beach and bad smelling because of sargasso, Mandarim bar heavily hot, (please provide ventilators to this area), Disco isolated and too far to use it like the Spa and the Gym.
Stayed 6 nights in May 2025

10/10 Excellent

Miranda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, the place is huge but use the golf cart transportation. The food was amazing. All of the people working was friendly. No complaints.
Stayed 5 nights in May 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Friendly guest service, pools were great, staff were helpful. Erik and Karen @ guest service was awesome.
Stayed 2 nights in May 2025

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

2/10 Terrible

Christopher Owen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were incredible - Oswaldo, Diego, and Joel helped us and made our stay great! Breakfast at Lindo - far better than the buffet…black sheep bartenders were great and food was good. A few things to work on for the hotel: Spoons in ice cream shop (missing for 5 nights??) Bathroom lights go dark while showering - danger A/C was up and down the entire trip Plumbing issues in two different suites Curtains fell off the window…couldn't use them so didn’t use the balcony. Empty restaurants - it was weird no openings for reservations and only availability was always 545pm …but when at a la cart restaurants they were empty??? I think I have this figured out as I started asking questions regarding the wrist bands…the colors were for what you booked through…but it’s like a “caste” system…your color determined your status in some ways…depending on your color band “black” We asked the hotel to refund our first night due to issues all night and moving twice before finding a room that was working on all normal levels. They pointed to Expedia for the refund…no accommodating just finger pointing. Once we settled we tried to find the positives in everything we did at the resort…it was a challenge! As always the people made the difference…and while guest services offered a massage if we didn’t review…I declined…but felt they were in a bad situation since they don’t own the hotel just trying to keep everyone happy. I will not return or recommend…spend your hard earned money elsewhere
Stayed 4 nights in May 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our vacation had a bit of a stressful start, when we arrived to check in the resort's system said our stay had been cancelled 3 hours prior to our arrival. I contacted Expedia immediately and even though it was 9pm on a Friday I got a hold of them right away. The Expedia rep immediately contacted the resort to resolve the problem, it turned out to be a glitch with the system at the resort. Once the problem was resolved we were able to check in and get our room, the AC worked very well in our room. The Expedia team Edgur, Nery and Karen checked on us daily to make sure there were no issues and even upgraded our dinner on our last night to the lobster dinner and sent us chocolate covered strawberries and champagne free of charge. My only main complaint would be the buffet food, don't get me wrong it was delicious but when we booked we had been told that the buffet does theme nights and when we arrived we were told they don't do that anymore which was disappointing because it was the same food selection every dinner. We loved the Japanese A la carte. Our server at the buffet Omar was amazing he made our daughter's birthday one to remember, he decorated our table and made our napkins look like candles. He was so attentive and we never had to ask for a drink refill. Omar and the Expedia team both got a cake for our daughter's birthday so she got 2 cakes and the live Entertainment sang happy birthday and got the whole restaurant involved, She told us it was the best birthday ever.
Stayed 9 nights in May 2025

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a relaxed resort, with a great beach, lush greenery, access to good food and drinks, and that's exactly what we got, plus more!! As an Expedia guest, we were welcomed by Juan (his job is solely to make sure Expedia guests have a great experience). The lobby and grounds are beautiful. Our room was clean, could use a few touch ups from their recent construction. Food was great. Made dinner reservations on the app (heard they book up fast), which was a bit clunky, recommend having the numerous concierges set up your reservations for you. We had some questions on reservations one evening, and Eduardo (F&B Manager) took care of us, immediately. He remembered us 2 nights later, walked with us a bit and made sure we were happy! We also had Juan (Expedia guy) stop in at our dinner on the 2nd night, to do a 48 hour check in, WOW!!! I've never had that personalized follow up before. We enjoyed the beach, pools, bars, caught a show, and I utilized my Free Spa time, and discounted massage you get booking through Expedia. As we checked out, we met Eric (another dedicated Expedia guy!) he sat down and chatted with us, and made sure we had a terrific time. Incredible customer service Eduardo, Juan, Eric, and many others. The resort, service and people were amazing, we were very pleased with our time at Grand Sirenis. We plan on going back again very soon with friends and family!
Stayed 5 nights in Apr 2025

8/10 Good

Neil Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was great, loved the lazy river. Beach was sub par with bushes all over blocking views & access. Air conditioning in the room didn’t work properly even after we had them come “fix” it. I doubt we’ll stay here again.
Stayed 14 nights in May 2025

10/10 Excellent

Mourin

Stayed 6 nights in May 2025

6/10 Okay

Nayeli

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Devin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We’ve been here a few times and oh wow has it changed. Pros: We love the lazy river. It’s amazing. Food has significantly increased in quality over the last time. Lobby has gone through a complete refresh, some of the rooms look slightly updated. Cons: AC in our room just wouldn’t get cold. We had a travel fan which saved our lives but no matter how many times we called, no one ever showed up to fix it or even to give us feedback that they tried. If it was any hotter in our room, I think we would have moved hotels almost unbearable. Room had small little ants in it, they were everywhere. Honorable People Mentions: Natan and William in the lobby bar were awesome! Entertaining and just good people to be around. Go see them!
Stayed 5 nights in May 2025

10/10 Excellent

David Wes Van

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved all the wildlife at the resort. All the staff were friendly and helpful. The food was excellent. The room was spacious and comfortable. There is so much to do at the resort. We will definitely be back. Also, Karen with Expedia was always around and very helpful with any of our questions. We would return just because she was so great!
Stayed 6 nights in May 2025

10/10 Excellent

Humberto

Liked: Cleanliness, amenities
Exelente
Stayed 3 nights in May 2025

2/10 Terrible

jeremy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Room flooded after 2 hours they sent someone after argued to change rooms.they gave us a room with broken bed and ac didnt work next day went and complained they upgraded us to a room with a view but only if i sighned a release form cuz my wife had fallen and hit her head at check out asked to speak to a manager in charge they told me i would have to go to the other side of resort very poor service will never come back plus we payed 2700 dollars for my fiftith birthday and all food was cold hope this helps someone with making a better decision than this place good luck all 30 people in my party will never come back thanks for a horrible stay
Stayed 6 nights in May 2025

8/10 Good

Michael, Fiddletown

Liked: Cleanliness, staff & service
poor air conditioning too warm for sleeping. no seating at tennis court. excellent dining at seafood and Mexican restaurant with very attentive service. Black sheep was convenient with lots of tasty food and sports viewing. Loved the lazy river too!. .
Stayed 3 nights in May 2025

10/10 Excellent

Michelle, Santa Fe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Sirenis has everything you could possibly want out of a resort! The amount of value you get for your money is amazing! This truly is a full all inclusive - the food, the drinks, the entertainment, the amenities. I would highly recommend booking through expedia they treated us with such hospitality and even included a special cocktail hour for expedia members. Eric, Karen, Natan, Edgar and everyone on their team were so welcoming and accommodating especially to our friend who had a major allergy! Cannot recommend enough! 15/10
Stayed 8 nights in Apr 2025

10/10 Excellent

Cheyenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for 6 days- AI, it was amazing. Great food options, bars, clubs, pools, and activities! We were able to walk every where in resort without a shuttle. Erik from guest services made sure we had dinner reservations for the night and that everything was to our liking. I recommend this place for families, couples, or any kind of group, there is something for everyone. Another plus was public transportation was just a short 7 min walk to main road and very cheap to get around city. There is lots of wild life, lots of trees, and an amazing beach. 10/10!!!
Stayed 5 nights in May 2025

10/10 Excellent

SHANNON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay our room did smell musty/moldy from some sort of previous water damage. Bed not comfortable at all. Pretty resort and friendly staff
Stayed 5 nights in Apr 2025

10/10 Excellent

Socheata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have a great experience at Grand Sirenis. They gave me a warm welcome in the first day I check in. Staffs are very friend and very helpful especially their online booking team. Erik keep just checking on us and help us with dinner reservation. He is very friendly and very nice. I love this place. They are busy but I barely bump into people because they are very spread, very quiet very relaxing.
Stayed 4 nights in May 2025

8/10 Good

Benjamin

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an Amazing Stay! Everyone was so nice, Food and Drinks were five stars! Customer service by hotel staff was fire stars as well! We created so many wonderful memories!ur room was nice and big! We loved the BBQ on the beach!!! We will definitely be back!!!
Stayed 3 nights in May 2025

10/10 Excellent

Joseph A

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our week at Grand Sirenis. The staff would go above and beyond to help you and assist you with any any question. The restaurant's were clean and the food was very good as well as the service. Big pools, scenic property with lush rainforest throughout. The Beach was good but small but had a good snorkeling area with clear water and nice reefs and tropical fish.
Stayed 7 nights in Apr 2025