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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property

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660 Albany Shaker Rd, Albany, NY, 12211
  • Colonie Center Mall
    ‪3 min drive‬
  • Crossgates Mall
    ‪6 min drive‬
  • University at Albany
    ‪7 min drive‬
  • Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Single Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower) | Bathroom | Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(80 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobil, Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobil, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite) | 1 bedroom, in-room safe, desk, laptop workspace

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Reception

Hyatt Place Albany/Downtown

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1060)
The price is €127
for 1 room
includes taxes & fees
7 Aug - 8 Aug
Hyatt Place Albany/Downtown

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site.
Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Albany - The Desmond Hotel by IHG. During your stay, you'll be within walking distance of Watervliet Shaker National Historic Site. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Enjoy American cuisine while dining at Mr. D's
  • Cooked-to-order breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the restaurant and the clean guestrooms
  • Just a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Crowne Plaza Albany - The Desmond Hotel by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square metres) and includes a conference centre. The business-friendly Crowne Plaza Albany - The Desmond Hotel by IHG also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel by IHG was completed in January 2021.

This Albany hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:30 AM and at the weekend from 7:00 AM to noon.
Mr. D's – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (23,433 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (81 centimetre high)
  • Lift (89 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 95 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Albany - The Desmond Hotel by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1008 reviews
Rating 8 - Good. 187 out of 1008 reviews
Rating 6 - Okay. 62 out of 1008 reviews
Rating 4 - Poor. 19 out of 1008 reviews
Rating 2 - Terrible. 27 out of 1008 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Beautiful hotel- good restaurant on site
Stayed 2 nights in Apr 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at The Desmond several times. It is always clean, the staff is friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was superb. The facility was well taken care of. The restaurant located in the hotel was delicious.
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Would be wonderful for a family event, but we needed a one night stay for my son’s college activities. Spacious and clean, up to date, nice staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Ashley

Stayed 1 night in Apr 2025

10/10 Excellent

Isabel

Stayed 2 nights in Apr 2025

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect for our night before a trip
Stayed 1 night in Apr 2025

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 1 night in Apr 2025

8/10 Good

Debra

Stayed 2 nights in Apr 2025

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool hotel design, well kept & friendly

I love the design of this hotel. There were events going on so didn’t want to intrude much walking through the courtyard but it was different and very cool. We like to enjoy a pool when we stay places, which this pool is very small but there are not many pool options in the area so it was ok. Overall the hotel seemed well kept and the staff was very friendly. Location was only 15 mins from downtown as well. There are also food options on site as well, but we did not need them for this stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Sysay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is conveniently close by and the hotel has a restaurant. The room was clean and the staff was very friendly. I will make this the choice of my future hotel stays since my daughter accepted to attend UAlbany
Stayed 1 night in Apr 2025

10/10 Excellent

Greg, Pottersville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

8/10 Good

karen

Stayed 1 night in Apr 2025

10/10 Excellent

Parthena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Robyn L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2025

6/10 Okay

Indirma

Business traveller
Liked: Cleanliness, staff & service
Showers did not work properly either hot or cold. Also bed was not comfortable.
Stayed 3 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Georgia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and accommodating!
Stayed 1 night in Mar 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice!

We had a very enjoyable stay! Everything was very clean, staff were accommodating and friendly. We very much enjoyed the hotel restaurant for both dinner and brunch the next morning. The only reason I didn't give 5 stars was because I felt the bed was pretty uncomfortable. We forgot a couple of items when we left, and the hotel staff was helpful in finding them and holding them til a family member could pick them up for us. Thank you for making our weekend enjoyable! We will be back!
Stayed 1 night in Mar 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was great EXCEPT the bed!

Everything was fantastic EXCEPT for the beds… which is why you book a hotel. The beds were so soft it was like sleeping in a bowl. The sizes were somewhat firm in the middle was so soft that gravity extended to pull everyone into the center of the bed… no support PLUS you are crammed together so that every move of or partner wakes the others. It’s a shame because other than that this place was stellar.
Stayed 1 night in Mar 2025

6/10 Okay

Tanysha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

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Flights

British Airways
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kissimmee gateway airport
Flights from Stockholm to Oslo
vagar airport
Flights from Helsinki to Dhaka
Flights from Tallinn to Frankfurt