Albufeira Luxury Hotels

"The room felt spacious and was very clean. The hotel was well kept and I think that the beach access and the pine cliffs are the best part of it. Breakfast was delicious and most of the staff were very nice and friendly, especially Jessica in reception 😊 Unfortunately the checkout experience wasn’t a nice one; a young gentleman who checked us out was being a bit rude and acted like he was very frustrated and annoyed by me even tho I don’t think I gave him any reason for that. This interaction left me feeling confused and kinda tarnished the stay for me. "

"1. Misleading Gluten-Free Promise Prior to our arrival, I contacted the hotel to confirm they could accommodate a guest with celiac disease. I was assured there would be gluten-free options available. In reality, the only offering was a single type of gluten-free bun—served every morning for the entire week. There were no cereals, muesli, or granola alternatives. This lack of variety was not only disappointing but unacceptable given the dietary needs communicated in advance. 2. Unhygienic Pool Area The pool area was shockingly neglected. It appeared to serve more as a birdbath than a guest facility, with seagulls and pigeons frequenting the space. Every sunbed was covered in bird droppings, and unlike other hotels (such as those in Spain, where sunbeds are washed daily), no cleaning was done throughout our stay. The level of filth was beyond anything I’ve encountered in a hotel setting. 3. Payment Dispute at Reception Upon check-in, the reception staff claimed my reservation had not been paid, despite the fact that it had been settled in advance. They were unable to locate the payment in their system and offered no resolution. Although the hotel claims affiliation with the Marriott chain, they had no record of the transaction and failed to follow up or confirm the payment later. No apology was offered for the confusion or the inconvenience caused."