6/10 Okay
Jerica
Travelled with family, Travelled with family and small children, Travelled with partner
4 Jun 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here with our two children. Our room was very clean and well kept, our bed and furniture was comfortable, the facilities were well maintained, and they had a decent breakfast. My biggest complaint is the fact that when booking through Expedia, the room was advertised to sleep 5. This was the third room we had booked during our trip, all of them being suites with a king bed in the bedroom and a sofa bed in the living area. Upon entering our room, we discovered that there was no sofa bed... just a sofa with a very mediocre ottoman to push up next to it for a "bed". The room would certainly not sleep five people as the sofa situation barely fit our two children comfortably and they are not large. We asked if there was any other room situation they could move us to, and they said no. I'm unsure if this is a hotel issue or an Expedia issue, but they have yet to make it right for us. We ended up staying because we couldn't afford to just book another room on top of it being late with few decent options available. Expedia credited me $52 which doesn't even cover half of the money I wasted on this room on top of the fact that I rarely get to travel so I'm actually not getting money back. I paid for travel insurance, which said it covered misrepresentation of facilities and that was definitely the case here.
Jerica
Stayed 1 night in May 2025
