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DoubleTree by Hilton Asheville Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Asheville Downtown

2 bars/lounges, rooftop bar
Lobby
Lobby
Meeting facility
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
199 Haywood St, Asheville, NC, 28801
  • Place, Harrah's Cherokee Center - Asheville
    ‪4 min walk‬
  • Place, Downtown Market Asheville
    ‪6 min walk‬
  • Place, The Orange Peel
    ‪12 min walk‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(57 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Bathtub)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Room, 1 King Bed, City View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(15 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

42-inch TV with cable channels, MP3 dock

Room, 1 King Bed, Mountain View

9.8 out of 10
Exceptional
(23 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Groom)

Suite, 1 King Bed (Groom) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Groom)

  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Bridal)

Suite, 1 King Bed (Bridal) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Bridal)

  • 67 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

9.0 out of 10
Wonderful
(2 reviews)
  • 67 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View (2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mountain View (2 Rooms)

  • 67 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.8 out of 10
Excellent
(34 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(10 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Room, 2 Queen Beds, Mountain View | View from room

Room, 2 Queen Beds, Mountain View

8.6 out of 10
Excellent
(16 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

Corner King Room With City View

  • Sleeps 4

1 King Mob/Hear Access Roll In Shower

  • Sleeps 4

1 King Mobility/Hearing Access Tub High Floor

  • Sleeps 4

Two-Room King Suite With Mountain View

  • Sleeps 4

View all photos for 2 Qns Mobility/Hearing Access Tub High Floor

Bathroom | Designer toiletries, hair dryer, towels

2 Qns Mobility/Hearing Access Tub High Floor

  • Sleeps 6

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 6

King Room With Mountain View

  • Sleeps 4

King Room

  • Sleeps 4

Mountain View Room With Two Queen Beds

  • Sleeps 6

2 Queen Beds Room

  • Sleeps 6

Two Queen Beds-High Floor

  • Sleeps 6

2 Queens Mobility/Hearing Access Tub

  • Sleeps 6

King Room-High Floor

  • Sleeps 4

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About this property

DoubleTree by Hilton Asheville Downtown

Hotel with 2 restaurants, 4-minute walk to Harrah's Cherokee Center - Asheville
This smoke-free hotel features 2 restaurants, an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a rooftop terrace and a coffee shop/cafe are on-site.
DoubleTree by Hilton Asheville Downtown offers 140 air-conditioned accommodations with MP3 docking stations and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. Premium cable televisions are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
DoubleTree by Hilton Asheville Downtown's great location gets high marks from our customers. During your stay, you're just a quick walk from Asheville Visitor Center. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at The Montford Rooftop Bar, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the central location and the clean guestrooms
  • Just a 4-minute walk from Harrah's Cherokee Center - Asheville and 5 minutes on foot from Grove Arcade
  • Cats and dogs welcome for a fee
DoubleTree by Hilton Asheville Downtown offers its guests an indoor pool and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. Event space at this hotel measures 2020 square feet (188 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly DoubleTree by Hilton Asheville Downtown. Parking is available for a fee.

This 4-star Asheville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
The Montford Rooftop Bar – This rooftop bar specialises in American cuisine and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
The Dogwood Cafe – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered parking on site (USD 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • The Dogwood Cafe
  • The Montford Rooftop Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2,020 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • In a provincial park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 12 for children
  • Uncovered self-parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Place Asheville/downtown Hotel Asheville
Hyatt Place Asheville/downtown Hotel
Hyatt Place Asheville/downtown Asheville
Hyatt Place Asheville/downtown
Doubletree By Hilton Asheville
Hyatt Place Asheville/Downtown
DoubleTree by Hilton Asheville Downtown Hotel
DoubleTree by Hilton Asheville Downtown Asheville
DoubleTree by Hilton Asheville Downtown Hotel Asheville

DoubleTree by Hilton Asheville Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1007 reviews
Rating 8 - Good. 215 out of 1007 reviews
Rating 6 - Okay. 78 out of 1007 reviews
Rating 4 - Poor. 31 out of 1007 reviews
Rating 2 - Terrible. 21 out of 1007 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristie

Stayed 3 nights in Oct 2025

10/10 Excellent

Clifford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Oct 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 3 nights in Oct 2025

10/10 Excellent

ANGELA, Sherrills Ford

Liked: Cleanliness, staff & service, property conditions & facilities
YES
Stayed 2 nights in Oct 2025

10/10 Excellent

Carrie

Stayed 3 nights in Oct 2025

8/10 Good

Melissa

Travelled with family
We really enjoyed our stay and liked the convenience it provided to the downtown area. Easy walk to all the downtown accommodations. My only dislike was that we were on the 7th floor underneath the rooftop restaurant and the sound of chairs moving overhead was obnoxious.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

amy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, excellent service. Easy parking or valet both are same price. Took my dog and everyone was very welcome. Walkable to some downtown spots like the grove arcade. Comfortable bed, black out curtains and again quiet.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at the DoubleTree Hilton Downtown Asheville and it was an unforgettable experience. The level of customer service from the entire staff was unparalleled—every person we encountered was friendly, professional, and genuinely committed to our satisfaction. Our accommodations in were perfectly maintained. The attention to cleanliness was outstanding. We especially appreciated the spectacular view and the quiet and comfortable atmosphere. The hotel's location is also fantastic, with The River Arts District, The Grove Arcade, and awesome restaurant and bar options within walking distance; even on site. The entire team here has created a truly special atmosphere, and I can't recommend it highly enough. Thank you for a flawless stay. A very special thanks to Michele for attending to us even before we arrived and for making our anniversary visit one we wish to repeat for many years to come. We were truly blown away.
View from the room
View of the room
View of the room
View from the room
Stayed 3 nights in Oct 2025

10/10 Excellent

Deborah A

Stayed 4 nights in Oct 2025

4/10 Poor

Tyler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great!!
Stayed 3 nights in Oct 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff at the Hilton were exceptionally attentive, accommodating, and displayed a warm, friendly demeanor, which made us feel welcomed from the moment we arrived. However, our stay was significantly marred by the room’s location, directly adjacent to a noisy function room on the top floor. On the first night, we were disturbed by loud sounds of furniture being moved or carts being rolled, which persisted well into the evening. The second night was no better, with the noise continuing until around 11 PM. This level of disruption was far below the standard we’ve come to expect from a Hilton hotel, and it left us deeply disappointed. Additionally, we were surprised and frustrated that no boxed breakfast was offered, despite our early departure the following morning. This small gesture would have gone a long way to improve our experience. On a positive note, the hotel’s other facilities, such as the well-maintained indoor heated pool, were enjoyable and a highlight of our stay. Overall, while the staff and amenities showed promise, the noise and lack of consideration for early departures significantly detracted from our experience.
Stayed 2 nights in Oct 2025

10/10 Excellent

Meagan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, super friendly and helpful staff, and the warm cookies at check-in were AMAZING!!! Will definitely be staying at a Double Tree again.
Stayed 1 night in Sep 2025

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely
Stayed 3 nights in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Harrahs Convention Center only a 4-5 min walk.
View from our room
Stayed 1 night in Oct 2025

8/10 Good

Gale, Falls Church

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. The staff were extremely friendly and very helpful. Enjoyed the room. The buffet breakfast was good but had limited other dining opportunities. Roof top bar and dining area downstairs had shareable dishes but they did not offer sandwiches or any other dishes you would normally see. Their habit of constantly submitting random changes to my credit card to supposedly cover incidental expenses was irritating since I received a notice each time. Why not increase the original amount or just wait until checkout.
Stayed 4 nights in Oct 2025

10/10 Excellent

Zachery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super close to everything
Stayed 3 nights in Oct 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overall. Close enough to walk Downtown or to the RAD. Clean. New rooms. Amazing staff. Very friendly. The roof top bar and restaurant has incredible views. Traffic noise on the side of the building facing the highway is LOUD. The rooms are equipped with white noise machines but it doesn’t make for a great experience. We were on the 4th floor. Maybe it’s better on other floors.
Stayed 4 nights in Oct 2025

10/10 Excellent

Chelsea, South Plainfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Oct 2025

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