8/10 Good
Nawaporn
Travelled with family
21 Apr 2025
Liked: Cleanliness
I’ve stayed at Pathumwan Princess Hotel multiple times over the years, mainly because of its unbeatable location—right next to MBK, BTS, and other major shopping complexes. It’s incredibly convenient, especially for a quick shopping trip before heading home.
The front desk staff were polite but not particularly helpful beyond the basics. Housekeeping, on the other hand, were consistently warm and welcoming, and their attentiveness made a positive impression.
We stayed in a one-bedroom executive suite, which was spacious and clean. However, the built-in night light couldn’t be turned off and kept waking me up—I had to cover it with a cushion. We also had a maintenance issue with a ceiling leak in the bathroom around midnight. While technicians were sent quickly and resolved it within 30 minutes, there was no follow-up afterwards.
The lifts were frustratingly slow—on one occasion, I waited five minutes just to get downstairs. The breakfast buffet had a good range of options but was very crowded and noisy. I’d recommend booking a room with executive lounge access if you prefer a quieter experience. Unfortunately, the service there was below expectations—I had to wait 20 minutes for someone to bring a menu and follow up on a simple drink order.
I used to be a loyal guest here, but after trying other similarly priced hotels with better overall service, I won’t be returning. For the premium price, the experience just doesn’t match anymore.
Nawaporn
Stayed 4 nights in Apr 2025