Had no communication from the agency or owner until around 2:00 on day of check in, and I initiated it. Asked if unit might be ready early and they said yes! So we got there and received no code by 4. I had to call 3 times to finally receive the code by about 4:35. Just not at all what you’re looking for after skiing all day, with three kids, etc. they said they had 58 check ins that day which I understand but the reservation is for 4pm. Once inside, greeted with a dishwasher broken sign and instructions to hand wash dishes. Great but there’s no dishwashing soap (makes you wonder about cleanliness of dishes we had to eat off of). Tv situation is terrible. Really old “smart” tv in living room. Couldn’t add YouTube tv or any other app to it. TVs are like 200 now. Updating would be easy. Broken closet door downstairs barely concealing wadded up old blankets and pillows. Trash and food behind furniture in bedrooms. Leaky faucets. Bathroom in need of serious repair. I imagine it’s tough to keep these places nIce with all the snow and ice being tracked in. We were super careful and luckily I keep beach towels in my truck that we put down. But if you’re going to own and rent these units you have to keep them up. I would skip this one if I were looking to rent at Sugar, and I don’t normally do that to owners of rentals.