See all properties

Copthorne Hotel Cardiff-Caerdydd

4.0 star property

Choose dates to view prices

Photo gallery for Copthorne Hotel Cardiff-Caerdydd

Lobby
Exterior
Exterior detail
Breakfast, lunch, dinner served; international cuisine
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
Copthorne Way Culverhouse Cross, Cardiff, Wales, CF5 6DH
  • Place, Trelai Park
    ‪3 min drive‬
  • Place, St. Fagans National Museum of History
    ‪4 min drive‬
  • Place, Cardiff City Stadium
    ‪5 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, laptop workspace, iron/ironing board

Standard Double Room

9.2 out of 10
Wonderful
(26 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, laptop workspace, iron/ironing board

Standard Twin Room

8.8 out of 10
Excellent
(12 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room, Lakeside

In-room safe, laptop workspace, iron/ironing board

Superior Double Room, Lakeside

8.8 out of 10
Excellent
(5 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, Lakeside

Superior Twin Room, Lakeside | In-room safe, laptop workspace, iron/ironing board

Superior Twin Room, Lakeside

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Double Room, Lakeside

Standard Double Room, Lakeside | In-room safe, laptop workspace, iron/ironing board

Standard Double Room, Lakeside

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Lakeside

In-room safe, laptop workspace, iron/ironing board

Standard Twin Room, Lakeside

  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, laptop workspace, iron/ironing board

Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Lakeside

Junior Suite, Lakeside | Lake view

Junior Suite, Lakeside

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Double Bed

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Superior Lake Side Double Room

  • Sleeps 2

Superior Lake Side Twin Room

  • Sleeps 2

View all photos for Standard Lake Side Double Room

In-room safe, laptop workspace, iron/ironing board

Standard Lake Side Double Room

  • Sleeps 2

View all photos for Standard Lake Side Twin Room

In-room safe, laptop workspace, iron/ironing board

Standard Lake Side Twin Room

  • Sleeps 2

View all photos for Junior Suite

In-room safe, laptop workspace, iron/ironing board

Junior Suite

  • Sleeps 3

View all photos for Lake Side Junior Suite

In-room safe, laptop workspace, iron/ironing board

Lake Side Junior Suite

  • Sleeps 3

Similar properties

Breakfast and dinner served
Holland House Hotel Cardiff By Sunday
  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, 1,005 reviews
The price is €75
includes taxes & fees
30 Nov - 1 Dec
Holland House Hotel Cardiff By Sunday

About this property

Copthorne Hotel Cardiff-Caerdydd

Lakefront hotel with rooftop terrace and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business centre and conference space.
Copthorne Hotel Cardiff-Caerdydd offers 135 accommodations with a safe and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Copthorne Hotel Cardiff-Caerdydd, you'll be close to Cardiff City Stadium. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Raglans Restaurant, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Just a 5-minute drive from Cardiff City Stadium and 8 minutes from Principality Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at Copthorne Hotel Cardiff-Caerdydd. Self parking is free.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Raglans Restaurant – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
The Bar and Lounge – This bar specialises in international cuisine and only serves light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 9 for adults and GBP 4.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Raglans Restaurant
  • The Bar and Lounge

Things to do

  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a one-time cleaning fee of GBP 50 and a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 9 for adults and from GBP 4.5 for children
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night plus a one-off GBP 50 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Copthorne Cardiff-Caerdydd
Copthorne Hotel Cardiff-Caerdydd
Copthorne Hotel Cardiff Caerdydd Wales
Copthorne Cardiff Caerdydd
Copthorne Hotel Cardiff-Caerdydd Hotel
Copthorne Hotel Cardiff-Caerdydd Cardiff
Copthorne Hotel Cardiff-Caerdydd Hotel Cardiff

Reviews

Copthorne Hotel Cardiff-Caerdydd Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 417 out of 1011 reviews
Rating 8 - Good. 409 out of 1011 reviews
Rating 6 - Okay. 109 out of 1011 reviews
Rating 4 - Poor. 44 out of 1011 reviews
Rating 2 - Terrible. 32 out of 1011 reviews

Reviews

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet, the lake aspect was lovely. The view from the dining room over the lake was stunning. Some of the hotel decor was unusual and interesting. The staff were very helpful and friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Lorrentine

Disliked: Cleanliness, staff & service, property conditions & facilities
Thank you for your booking which was made as above.   Upon being allocated the room, we had a quiet night. The following morning upon looking at the bedlinen we realised that there were faecal marks on the bed linen which we had used. These faecal marks were well caked on the linen showing that this was from previous usage. The Hotel staff was immediately informed and they seemed unperturbed by this. We then ripped all the bedlinen ourselves and asked for fresh bedlinen. As Hotel Team was immediately informed of the situation they agreed as to what had been observed. As a Hotel guest my expectation of a 4 star hotel is at least to provide clean bedding which was clearly failed by Copthorne Hotel. This is an unacceptable manner of providing a service as this breeds disease moreover to children. I would like to bring to your attention that faeces do pose high risks of allergy reactions and resapiratory and skin infections. Bearing in mind the above the room was not immediately thoroughly cleaned No room exchange was offered which brought about anxiety and restlessness during the stay. My understanding is that it is the responsibility of the Hotel to provide clean bed linen as well as environment. As we had come from London we were unable to check out we were forced to stay in such an environment with children. However photos of the faecal marks were taken and can be provided as and when required.
Stayed 2 nights in Aug 2025

8/10 Good

Carl

Stayed 1 night in Aug 2025

6/10 Okay

Fadi

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff and nice hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel but a bit far away from Cardiff centre for us! Staff were amazing, very friendly and helpful!
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Ernest

Liked: Property conditions & facilities
Clean
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and convenient!

Great location and convenient, however they could have better food options. Also the food was overpriced. The prices need to be cheaper! Not worth it.
Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
A convenient location. Plenty of free parking. Large room, comfortable bed. Fast service in the bar and restaurant. Easy check-in.
Stayed 1 night in Aug 2025

10/10 Excellent

Barry

Stayed 1 night in Aug 2025

10/10 Excellent

Isa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay.

Stayed 1 night in Aug 2025

6/10 Okay

eileen

Liked: Cleanliness, staff & service
Over all we enjoyed our stay, however on Saturday 9th August prior to leaving ny husband and i sat chatting with my sister. At this time there was the most unsavoury & disruptive altercation between a family who came to the lobby more than once. Not dure if those people were staying at the hotel. Abusive language at a loud volume did not make for a nice conclusion to a family meeting unfortutely.
Stayed 1 night in Aug 2025

10/10 Excellent

Jamal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay, great staff, clean rooms, powerful shower, and very comfortable beds. Stayed for 5 weeks excluding weekends (business).
Stayed 4 nights in Jul 2025

6/10 Okay

phillip

Stayed 1 night in Aug 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful one night stay with Children

Me and 2 children age 3 and 7 had a fabulous stay. Staff were so kind and generous they even gave the children bread for the birds on the lake .I would definitely recommend the hotel and give a 100 % score to all the staff . Thank you
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really friendly room was spotless and perfect will deffo stop here again 👍👍👍
Stayed 1 night in Aug 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Geoffrey

Stayed 1 night in Jul 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Fantastic stay grwat location clean rooms good breakfast will definitely return.
Stayed 1 night in Jul 2025

4/10 Poor

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Deceiving costs and lack of care.

No leisure club facilities available, was informed on the booking page and the hotel would not refund us. Also they wanted £50 deposit on arrival which again we weren't aware of and have not been refunded so far for this. Nosey bikes and cars reving outside late at night. Food prices expensive.
Stayed 1 night in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend break

Stayed 2 nights in Jul 2025

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great Hotel with fantastic staff

The hotel was easy to find, easy to park and the staff both in reception, restaurant for dinner and breakfast were first class ( Possibly the best I've interacted within in UK ).. they upgraded room to lakeside which was lovely but the only criticism was the double bed i booked ended up being 2 single beds pushed together which resulted in me only be able to sleep on one half as the gap in-between just swallowed you up
Stayed 1 night in Jul 2025