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Copthorne Hotel Cardiff-Caerdydd

4.0 star property

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Photo gallery for Copthorne Hotel Cardiff-Caerdydd

Exterior
Exterior detail
Meeting facility
Standard Twin Room, Lakeside | View from room
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Copthorne Way Culverhouse Cross, Cardiff, Wales, CF5 6DH
  • Place, Western Leisure Centre
    ‪3 min drive‬
  • Place, Principality Stadium
    ‪9 min drive‬
  • Place, Cardiff Castle
    ‪9 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪15 min drive‬

Room options

Standard Double Room

9.2 out of 10
Wonderful
(31 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Twin Room

8.8 out of 10
Excellent
(12 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room, Lakeside

View from room

Superior Double Room, Lakeside

9.0 out of 10
Wonderful
(6 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, Lakeside

View from room

Superior Twin Room, Lakeside

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Double Room, Lakeside

Standard Double Room, Lakeside | Lake view

Standard Double Room, Lakeside

8.4 out of 10
Very good
(5 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Lakeside

Standard Twin Room, Lakeside | View from room

Standard Twin Room, Lakeside

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Lakeside

Junior Suite, Lakeside | Lake view

Junior Suite, Lakeside

  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Superior Lake Side Double Room

In-room safe, laptop workspace, iron/ironing board

Superior Lake Side Double Room

  • Sleeps 2

View all photos for Superior Lake Side Twin Room

In-room safe, laptop workspace, iron/ironing board

Superior Lake Side Twin Room

  • Sleeps 2

View all photos for Standard Lake Side Double Room

In-room safe, laptop workspace, iron/ironing board

Standard Lake Side Double Room

  • Sleeps 2

View all photos for Standard Lake Side Twin Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Lake Side Twin Room

  • Sleeps 2

View all photos for Junior Suite

In-room safe, laptop workspace, iron/ironing board

Junior Suite

  • Sleeps 3

Lake Side Junior Suite

  • Sleeps 3

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Interior entrance
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4.2 out of 5, Very good, 3,007 reviews
The price is €121
includes taxes & fees
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About this property

Copthorne Hotel Cardiff-Caerdydd

Along with a restaurant, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business centre and conference space.
Copthorne Hotel Cardiff-Caerdydd offers 135 accommodations with a safe and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Copthorne Hotel Cardiff-Caerdydd, you'll be close to Cardiff City Stadium. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Raglans Restaurant, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Just a 5-minute drive from Cardiff City Stadium and 8 minutes from Principality Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at Copthorne Hotel Cardiff-Caerdydd. Self parking is free.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Raglans Restaurant – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
The Bar and Lounge – This bar specialises in international cuisine and only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 4.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Raglans Restaurant
  • The Bar and Lounge

Things to do

  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a one-time cleaning fee of GBP 50 and a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.00 for adults and from GBP 4.5 for children
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night plus a one-off GBP 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Copthorne Cardiff-Caerdydd
Copthorne Hotel Cardiff-Caerdydd
Copthorne Hotel Cardiff Caerdydd Wales
Copthorne Cardiff Caerdydd
Copthorne Hotel Cardiff-Caerdydd Hotel
Copthorne Hotel Cardiff-Caerdydd Cardiff
Copthorne Hotel Cardiff-Caerdydd Hotel Cardiff

Copthorne Hotel Cardiff-Caerdydd Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1000 reviews
Rating 8 - Good. 388 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities
The bedding had hair all over it, when asked if they can change the bedding. The manager came to my room and passed me the new bedding to chamge the bed myself. The door connecting the lift area the hallway where the rooms are, did not have a soft close mechanism. So all day and night everytime the door was opened it would slam shut very loud. I was woken up throughout the night. The night staff are not friendly and not very helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aaron

Stayed 2 nights in Nov 2025

8/10 Good

Josh

Stayed 1 night in Nov 2025

10/10 Excellent

Malek

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely room, very friendly and helpful staff and the Xmas decorations looked lovely.
Stayed 1 night in Nov 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were polite and attentive. Large comfortable room. Decent food, ample car parking spaces. Would stay here again when next in Cardiff.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

8/10 Good

Jeremy

Business traveller
Breakfast was pleasant however the clocked elements were a little cold. The room was great but needed more shower gel etc There needed to be some bottled water in the room
Stayed 1 night in Nov 2025

8/10 Good

Julian

Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcome to a comfortable hotel.
Stayed 1 night in Nov 2025

8/10 Good

David Anthony

Liked: Staff & service, amenities
Yes
Stayed 2 nights in Nov 2025

8/10 Good

Vanessa

Business traveller
Liked: Cleanliness, staff & service, amenities
Great welcome from the reception desk on arrival 👌 Friendly bar staff, nice clean room (was a superior twin). Decent food in the bar area with relaxed atmosphere. Easy parking. Excellent value for money for an overnight business trip
Stayed 1 night in Nov 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was fresh and hot, fantastic selection. Room was clean and fresh. This is my return visit from a couple of weeks ago. This is my first choice for Cardiff, just a few minutes from the centre. Staff at breakfast so friendly. Well done 🙂🙂
Stayed 1 night in Nov 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean an tidy Plenty of shops around
Stayed 2 nights in Nov 2025

10/10 Excellent

LAWSON

Travelled with group
Liked: Cleanliness, staff & service, amenities
The welcome at the desk was excellent, friendly and professional. Food was also excellent.
Stayed 1 night in Nov 2025

10/10 Excellent

Minhui

Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Welcome from the receptionist was excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Jasmine Rose

Stayed 1 night in Nov 2025

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities
The whole place is good,friendly staff, nice rooms,the breakfast is outstanding.
Stayed 1 night in Oct 2025

10/10 Excellent

Jill and Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very pleasant and helpful.The room was comfortable, warm aand clean. The dining room was lovely and the food was excellent. The view of the lake and the swan with her cygnets was a treat! It's location was great for shopping. Thank you.
Stayed 3 nights in Oct 2025

8/10 Good

Sarah

Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Stayed 1 night in Oct 2025

10/10 Excellent

Nicki

Stayed 1 night in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fitness suite and pool closed. advised of this only after booking. couple of rough bits like bath panel needed replacement. otherwise bed was comfortable, room was clean. too few teabags. good breakfast.
Stayed 1 night in Oct 2025

2/10 Terrible

Jasmine Rose

Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

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