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Douglas Inn And Suites

2.0 star property

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Free daily continental breakfast
Hallway
Family Suite | Living area | 40-inch TV with digital channels
Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout curtains
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

View in a map
2600 Westside Drive NW, Cleveland, TN, 37312
  • Place, Cleveland State Community College
    ‪11 min walk‬
  • Place, Lee University
    ‪4 min drive‬
  • Place, Bradley Square Mall
    ‪4 min drive‬
  • Airport, Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪30 min drive‬

Room options

View all photos for Family Suite

Family Suite | 1 bedroom, desk, laptop workspace, blackout curtains

Family Suite

  • 57 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Single Room

8.8 out of 10
Excellent
(53 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Double Room

8.6 out of 10
Excellent
(58 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Douglas Inn And Suites

Mediterranean motel with free breakfast and fitness centre
This smoke-free motel features a fitness centre, a business centre and dry cleaning. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site. Housekeeping is available on request.
Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature free newspapers and a hairdryer. Premium digital televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include a fitness centre.

Guests aged under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Douglas Inn And Suites. During your stay, you'll be within walking distance of Tennova Healthcare. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, laundry facilities and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes on foot from Tennova Healthcare and a 2-minute drive from Create & Celebrate Studio
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Douglas Inn And Suites. Free self parking is available.

This Mediterranean Cleveland motel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Douglas Inn And Suites.

Property is also known as

Douglas Inn Suites
Douglas Inn
Douglas Inn Cleveland
Douglas Inn And Suites
Douglas Hotel Cleveland
Douglas Inn And Suites Motel
Douglas Inn And Suites Cleveland
Douglas Inn And Suites Motel Cleveland

Reviews

Douglas Inn And Suites Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 487 out of 1000 reviews
Rating 8 - Good. 282 out of 1000 reviews
Rating 6 - Okay. 111 out of 1000 reviews
Rating 4 - Poor. 66 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

Reviews

6/10 Okay

John

Liked: Cleanliness, staff & service
Once you get in the room, it’s ok! The room itself is fine. My AC unit dripped and someone put a bowl underneath to catch the drips, but for one night, that was ok. The shower handle popped off, but no big deal, I just put it back on and it worked fine. Overall, for the price, this place was fine. The staff were very friendly, the room was clean. For the price, it was ok.
Stayed 1 night in Jul 2025

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Showing it’s age, but inside was clean and a/c works.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean room
Stayed 1 night in Jul 2025

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service
Tile walkin shower was nice Price was good
Stayed 1 night in Jul 2025

10/10 Excellent

Donna

Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times when whitewater rafting. The renovations are beautiful and we will definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Dennis

Stayed 1 night in Jul 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Updated nicely and very clean
Stayed 1 night in Jul 2025

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleep here Eat Elsewhere

Room was very nicely updated and clean and SMELLED clean. Sheets were clean. Loved the laminate floors instead of carpet. Beds are higher off ground. Pillows were nice-not just flour sacks like some. Beds may be difficult for someone with limited accessibility. Loved the walk in shower. Breakfast was minimal at best-closes at 9. Male desk clerk shut off all heated equipment at 8:30. The waffle batter had clearly been watered down to stretch it, making the waffles more like crackers. The biscuits were flavorless-even for a frozen biscuit product. Gravy had no flavor. We tried it and dumped it as did two other couples. Cereal was the only other option besides toast. Thankfully Cracker Barrel is next door and The Fort Restaurant is close as well. Night time clerk on 7/18 was wonderfully pleasant and gave us great recommendations for dinner last night. For being so close to the highway-we heard nothing. But the climate control sounds like it’s flushing water every 15 minutes and the people in the room next to us had VERY loud phone conversations that we could hear clear as a bell through the walls. We were on our back home from Florida and needed a place to rest our heads without breaking the bank. Oh-and TRY WITTS FROZEN CUSTARD!!!!
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Beverly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to up their breakfast game. Its rather blah and not enough choices. Not everyone eats biscuits and gravy and eggs. We need fruit, yogurt, pastries. Other than that, clean comfortable rooms and quiet surroundings.
Stayed 2 nights in Jul 2025

8/10 Good

Milton

Travelled with family
Liked: Cleanliness, staff & service

Nice and Simple

Stayed 4 nights in Jul 2025

6/10 Okay

Michael, Springfield

Travelled with partner
Liked: Staff & service, amenities
This was my second time staying at this hotel. I was surprised by the state of the rooms since my previous stay in October 2024. To be honest, one room had a musty odor that may have been caused by the air conditioner not running while the room was empty. The room I stayed in had yellow streaks on it and the blanket had a big liquid stain that the staff quickly complied in providing me new sheets and a blanket. The blanket they provided was clean but had a cigarette burn in it. We kept it. The room also had plaster around places where there had been previous damage. Though the shower was wonderful, the bed comfortable, and the staff willing to help, it is unlikely my wife and I will return to the hotel.
Stayed 3 nights in Jul 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was extremely clean, not even a speck on the floors, and you could tell that it had been renovated. It looks like they really try to keep the property up-to-date.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
Stayed 1 night in Jul 2025

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Jul 2025

10/10 Excellent

randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and cheerful when I walked in. Room was clean with a newer/modern bathroom.
Stayed 2 nights in Jul 2025

4/10 Poor

Tyrone

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Jim

Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Pleasantly surprised. Would return.
Stayed 1 night in Jul 2025

8/10 Good

mitchell

Stayed 1 night in Jul 2025

6/10 Okay

Deborah

Stayed 2 nights in Jul 2025