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Best Western Mountainbrook Inn

2.5 star property

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Photo gallery for Best Western Mountainbrook Inn

Exterior
Free daily full breakfast
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View | Iron/ironing board, free WiFi, bed sheets
Outdoor pool, pool umbrellas, pool loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
3811 Soco Road Route 19, Maggie Valley, NC, 28751
  • Place, Maggie Valley Festival Grounds
    ‪12 min walk‬
  • Place, Wheels Through Time Museum
    ‪18 min walk‬
  • Place, Cataloochee Ski Area
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(19 reviews)
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View | Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(67 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Mountainbrook Inn

Hotel with free breakfast, near Maggie Valley Festival Grounds
Along with an outdoor pool, this hotel has a snack bar/deli and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and laundry facilities are on-site. Housekeeping is available once per stay.
Best Western Mountainbrook Inn offers 50 air-conditioned accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Mountainbrook Inn gets high marks from our customers. During your stay, you're just a quick walk from Maggie Valley Gem Mine. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, a computer and laundry facilities
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Within a 15-minute walk of Maggie Valley Festival Grounds and Stompin' Ground
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. An outdoor pool, barbecue grills, and a vending machine are also featured at Best Western Mountainbrook Inn. Free self parking is available.

Smoking is allowed in designated areas at this Maggie Valley hotel.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Mountainbrook
Best Western Mountainbrook Inn
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Maggie Valley
Mountainbrook Inn
Best Western Maggie Valley
Best Western Mountainbrook Hotel Maggie Valley
Maggie Valley Best Western
Mountainbrook Maggie Valley
Best Western Mountainbrook Inn Hotel
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Inn Hotel Maggie Valley

Best Western Mountainbrook Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1003 reviews
Rating 8 - Good. 331 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 32 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the property
Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were very clean and nice, staff very friendly
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeff

Stayed 5 nights in Apr 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Amenities
Loved the location
Stayed 2 nights in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and all staff was very friendly and helpful
Stayed 3 nights in Jul 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, room was very clean. Close to everything and they even provided a list of local restaurants which was extremely useful. Planning to return in the fall.
Stayed 2 nights in Jul 2025

4/10 Poor

Janet

Travelled with partner
Liked: Cleanliness, amenities
Room was just like the pictures. No surprises - it was a safe place to sleep with a lot of restaurants for dinner near by. Friendly staff and the breakfast was pretty good!
Stayed 3 nights in Jun 2025

8/10 Good

Piper

Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2025

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yasti, Winston-Salem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff
Stayed 2 nights in Jul 2025

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Overall it was okay. We booked a king room with a "balcony" and thought we had read creek view. The lady at the front desk was polite and friendly but laughed and said the only creek is across Hwy 19 and isn't visible from the hotel. That was disappointing but no big deal. The balcony is actually the walkway in front of the rooms and it faces the parking lot and traffic.Just understand that it's not a private sitting balcony from your room. The room was very clean, bed was old but tolerable. The noise from the traffic was annoying and kept us awake. The hot tub is in repair and appears to have been out of service for quite some time due to it's appearance. The pool area was clean and accommodating. The breakfast was good and plentiful! Again, staff were friendly, acommodating and honest. We probably would not stay here again, the noise from the traffice was a factor for us.
Stayed 1 night in Jul 2025

6/10 Okay

Jay T

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

The wet carpet ride

There was an issue with the refrigerator in the room and it flooded the floor with water. We needed to get about a dozen towels from the desk to dry up the mess and leave towels on the floor to avoid the wet carpet.
Stayed 1 night in Jun 2025

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice area saw a elk walk by at back of property and saw 2 wood chucks/groundhogs on the neighbors property Nice place to visit Maggie Valley Plan on going back
Stayed 3 nights in Jun 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. The breakfast was really good.They had drinks and snacks available. Ice Nice clean room
Stayed 5 nights in Jun 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Nice Place

Good hotel for the price. Breakfast was good, nice pool and a good location.
Stayed 3 nights in Jun 2025

8/10 Good

Sandra, Orange Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay there, but wish they had an area to sit in rather than the front porch by the parking lot. Nice breakfast. Yes I would say there again and recommend this place.
Stayed 4 nights in Jun 2025

6/10 Okay

Sharon

Disliked: Staff & service

Not what I expected from the hotels.com site or in

I expected more for the best Western. It would be what I consider an average hotel nothing extra. The proprietor put stuff in the lobby for sale snacks, and all and charge exorbitant prices which I didn’t buy any. The people were not that friendly. All in all, I will not stay here again it was not what I expected on hotels.com or in person
Stayed 2 nights in Jun 2025

6/10 Okay

Rich

Stayed 1 night in Jun 2025

10/10 Excellent

Karina De Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2025

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, room comfort

A little disappointed

The lady at the desk was a hard worker. People smoked outside our room and the A/C unit kept bringing in the smell. Hotel needs a designated smoking area away from the building.
Stayed 2 nights in Jun 2025

6/10 Okay

Darryl, Lakeland

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic visit! Stayed a whole week. They allowed us to swim whenever we wanted to (when open) even in the rain! Im so grateful! My grandchildren love swimming. Thank you for a relaxing stay! They did amazingly
Stayed 7 nights in May 2025