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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property – evening/night
Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down duvets, in-room safe, desk
Lobby
Breakfast area
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, Rush University Medical Center
    ‪5 min walk‬
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Similar properties

Exterior
Hyatt House Chicago Medical/University District
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,197 reviews
The price is €140
includes taxes & fees
23 Nov - 24 Nov
Hyatt House Chicago Medical/University District

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness centre, 9-minute walk to United Center
Along with a 24-hour fitness centre, this hotel has a 24-hour business centre and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business centre, concierge services and a 24-hour front desk.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Chicago West Loop, SureStay Collection by Best Western. During your stay, you're just a quick walk from United Center. Free WiFi in public areas, a 24-hour gym and a 24-hour business centre are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Rush University Medical Center and United Center
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Chicago West Loop, SureStay Collection by Best Western.

Smoking is allowed in designated areas at this Chicago hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 1 (weight limit: 25 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.
Property Registration Number 60612
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1032 reviews
Rating 8 - Good. 252 out of 1032 reviews
Rating 6 - Okay. 148 out of 1032 reviews
Rating 4 - Poor. 74 out of 1032 reviews
Rating 2 - Terrible. 65 out of 1032 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy

The check in process was a disaster. I got told I couldn’t check in any earlier than 4 pm and then when I came back from using the restroom there was a line and they were checking people in. I asked about parking and the receptionist was rude and extremely unhelpful. The only thing good about this hotel was the fact that the United Center was within walking distance. The room was dirty and my socks that I wore while in the room were filthy after just a couple times walking in the small room.
Stayed 1 night in Aug 2025

8/10 Good

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was incredibly kind. There has been a lot of effort to maintain this property. It is walkable and the most reasonably priced in the area. The room was small, but we were not there to hang in the room. I also felt safe in the area.
Stayed 2 nights in Aug 2025

6/10 Okay

Karla

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Christian, Morton Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for being near United Center.
Stayed 1 night in Aug 2025

4/10 Poor

Morgan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service

"Accessible" - but can't access bed

We stayed in a wheelchair accessible room as one of our guests is wheelchair bound. Pros: Walking distance to United Center Full sized fridge, microwave, keurig Roll-in shower Cons: Hair in drawers The sink water pressure was so extreme that it sprayed water absolutely everywhere. Meanwhile the shower had low water pressure. No table or desk at all. Nowhere to place food to eat. We had to eat in the bed which was not ideal. Can't eat at the counter cause it was high up. Questionable decor - a single Temu quality tapestry held up by push pins or something. Matress super soft (uncomfortably so), lumpy pillows that offered no support No soap in the soap dispensers If you or a member of your party are in a wheelchair and need an accessible room, know that the beds are way, WAY too high to transfer safely. Honestly it ends up being such a steep incline that it is impossible to transfer by oneself. Staff were not knowledgeable. We got there at 6 and were unable to get a key card until the next morning because the key card machine was broken all night. With only one accessible parking space in hotel lot that was totally empty but were told it was reserved, we had to park in the neighboring garage. However the staff knew absolutely nothing about it and told me I could go retrieve my vehicle on Sunday. They were wrong. I had to call for help for the parking lot owner so I could be rescued by security - otherwise I wouldn't have been able to leave at all! I will not be returning.
Stayed 2 nights in Aug 2025

8/10 Good

Eva

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Boone

Stayed 1 night in Apr 2025

10/10 Excellent

Melissa, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to United center
Stayed 2 nights in Aug 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Mairaj

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Teri

Travelled with partner
Liked: Cleanliness, staff & service
The internet did not work the Wi-Fi password never did work the floors inside the room were extremely slippery the bed linens were damp almost to the point where they were wet and uncomfortable would not recommend
Stayed 1 night in Aug 2025

8/10 Good

Amethyst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable. The staff was nice too.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joannis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Ricardo

Liked: Room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Farain

Business traveller
Liked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Kaitlin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Aug 2025

6/10 Okay

Christopher

Stayed 1 night in Jul 2025

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Overall the hotel appeal is moderate. The cleanliness of the room and place was not so good. Dirty carpets in hallways. Room was dirty, stain on sheets, bathroom shower had stains in floor. Shower and vanity are very small. Staff said after seeing the room they cannot refund me. Emailed management and waiting to hear back.
Stayed 1 night in Aug 2025

4/10 Poor

robert

Travelled with group
I’d give this place 2.5 stars if I could but the biggest thing that brings it down is the lack of housekeeping. We stayed 1 week and only got housekeeping once on day 2. When asked for more towels or other stuff we were told no because the staff left and it would be “too hard” for them to find the stuff (towels). Front desk was ok and nice enough but some would be talking loudly on their personal phone while customers are around and didn’t seem that interested. There’s no water fountain if you plan on bringing a reusable water bottle. They do offer free water but it’s the mini ones and personally I felt judged grabbing more than one since they would stare you down. Didn’t try their breakfast but they have free coffee. In terms of the room, it was pretty decent compared to other reviews I’ve seen. Bathroom was clean but there were some mystery marks on the walls that could’ve been easily wiped down. WiFi is included but prepare for it to suck and either not work or be so slow that a simple website takes 5 minutes. We weren’t in the room that often since we came for lolla but it was still one of the more not so great hotels I’ve stayed at. If you can spend a little more money on a nicer hotel I’d definitely recommend it.
Stayed 7 nights in Jul 2025

6/10 Okay

JT

Business traveller
Disliked: Cleanliness
Truly just the definition of okay. The staff was friendly, but the facilities are just poor, dirty, and old. There were bugs in my room, trash in the shower train, and the baseboards were covered in dirt. So, I would only stay here if you need a cheap accomodation!
Stayed 2 nights in Jul 2025

6/10 Okay

sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was lied to about receiving my proper room later in the evening. They overbooked the queen beds and gave me a a full bed instead. That didn’t happen, then I was told I would receive a refund for one night. That didn’t happen either. I guess I didn’t really expect that much from the place anyway.
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

William

Travelled with family
Disliked: Amenities
Nice staff, great location and good parking but no amenities.
Stayed 1 night in Aug 2025

6/10 Okay

Darilyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not provide much for comfort.
Stayed 2 nights in Aug 2025