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Pullman Cologne

4.5 star property

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Photo gallery for Pullman Cologne

Exterior
Business centre
Sauna, body treatments, facials, 1 treatment room, massages
Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Gym
  • Parking available

Explore the area

Map
Helenenstr. 14, Cologne, NW, 50667
  • Cologne Cathedral
    ‪12 min walk‬
  • Old Market
    ‪13 min walk‬
  • Cologne Zoo
    ‪4 min drive‬
  • Cologne (CGN-Cologne - Bonn)
    ‪16 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Domblick)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Domblick)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Pullman Cologne

Luxury hotel with full-service spa and fitness centre
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking. Housekeeping is available on request.
Pullman Cologne offers 275 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
SPA Pullman has 1 treatment room. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Pullman Cologne. During your stay, you're just a quick walk from St Gereon's Basilica. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Self-parking available for a fee
  • Indulge with facials, body treatments or massages at SPA Pullman
  • Services include babysitting, dry cleaning/laundry and luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of Wallraf-Richartz Museum and Old Market
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Pullman Cologne offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 16 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Pullman Cologne. Parking is available for a fee.

This 4.5-star Cologne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Pullman Cologne has a restaurant on site.
E.l.f. – On-site brasserie. Open daily.
LAB12 – On-site bar. Open selected days.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 9.90 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 29 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • d.light
  • e.l.f.
  • LAB12

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 16 meeting rooms
  • Conference centre

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 6 January to 1 March:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 per person
  • Fee for in-room wired Internet: EUR 9.90 per 24-hour period (rates may vary)
  • Self-parking fee: EUR 29 per night
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Cologne Pullman
Pullman Cologne
Pullman Hotel Cologne
Pullman Cologne Hotel Cologne
Pullman Cologne Hotel
Pullman Cologne Hotel
Pullman Cologne Cologne
Pullman Cologne Hotel Cologne

Pullman Cologne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 587 out of 1000 reviews
Rating 8 - Good. 299 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 2 nights in Jan 2025

8/10 Good

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but can do better

Good not wow but does the job. Kind of expect more from Pullman especially on the customer service front. Decent location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Josef

Stayed 3 nights in Feb 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Room was a little tired but otherwise nice. Cocktails are excellent!
Stayed 2 nights in Feb 2025

2/10 Terrible

Dani

Stayed 2 nights in Jan 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisa

Stayed 1 night in Jan 2025

10/10 Excellent

Salim, college station

Stayed 2 nights in Dec 2024

10/10 Excellent

Rachael

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room, very clean and up-to-date. The staff here is extremely helpful and friendly. The restaurant staff could use a little personality, but maybe that was just because it was the holiday season. I would definitely stay here again!
Stayed 3 nights in Dec 2024

2/10 Terrible

Firma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Schimmel im Bad

Das Bad war mit Schimmel belastet. Die Silikonfugen waren Ekelhaft. Silikonfugen sind Wartungsfugen, das hat bei ACCOR wohl noch niemand begriffen. In einem Ibis wäre das schon schlimm genug. Im 4 Sterne s Hotel Pullmann darf das nicht sein. Zwischen feststehenden Teil und der Schiebetür der Dusche war es einfach nur heftig ungepflegt/ ekelig. In den Ecken im Bad und besonders der Dusche war auch beginnender Schimmel. Im Zimmer ist die Einrichtung in die Jahre gekommen und viele Ecken sind abgestoßen. Die Matratze war sehr gut. Die Temperatur war im Zimmer schlecht zu regeln. Wir hatten die Heizung ausgestellt und trotz offenem Fenster war es sehr warm. Fotos habe ich nicht gemacht. Schade ist auch das diese Umfrage nicht auf Deutsch ist. Wir hatten das Zimmer 530.
Stayed 1 night in Jan 2025

10/10 Excellent

Mabel

Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, staff very friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pullmam Cologne

Really nice, comfortable, clean room, easy walk to Cologne Cathedral
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was overall very good but the room and the toilet was very cold. We had to sleep in the bathrobs because of the cold.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Carl

Stayed 2 nights in Dec 2024

10/10 Excellent

Taj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, modern hotel

Great location. 15 mins walk from Koln mainline station, cathedral and the main shopping areas. Modern hotel with friendly and helpful staff. We opted out of breakfast so cannot comment. My bed was harder than I'd prefer, but I was only there for 2 nights. My roommate felt it was ok however.
Stayed 2 nights in Dec 2024

4/10 Poor

Hina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. From the moment we walked in we had a horrible experience. There is to much to say. But I would not recommend this hotel. It’s not 4 star at all. I would say it’s 2 star.
Stayed 4 nights in Dec 2024

6/10 Okay

Mark

Stayed 3 nights in Nov 2024

6/10 Okay

Darren

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Lichi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice room and quiet. The staff was friendly and helpful. Overall I really enjoyed my stay at the hotel. It was worth the money.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ronald, Moore

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024