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Western Inn

2.5 star property

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Photo gallery for Western Inn

Lobby
Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Property grounds
Hallway
Standard Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
1842 Madison Ave., Council Bluffs, IA, 51503
  • Place, Bowlero Council Bluffs
    ‪8 min walk‬
  • Place, Lake Manawa State Park
    ‪4 min drive‬
  • Place, Henry Doorly Zoo and Aquarium
    ‪7 min drive‬
  • Airport, Omaha, NE (OMA-Eppley Field)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 3
  • Free Wi-Fi

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About this property

Western Inn

Coffee/tea in a common area, a business centre and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a library, express check-out and free newspapers are on-site.
Western Inn offers 51 accommodations with a hairdryer and free toiletries. Televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Western Inn. During your stay, you'll be close to Ameristar Casino Hotel at Council Bluffs. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a business centre and library
  • Guests speak favourably about the clean guestrooms and the value of their stay
  • 9 minutes by car from Henry Doorly Zoo and Aquarium and 8 minutes from Ameristar Casino Hotel at Council Bluffs
  • Dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served. A library, a vending machine, and coffee/tea in common area are also featured at the business-friendly Western Inn. Free self parking is available.

This Council Bluffs hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 1:30 AM

Late check-in subject to availability

Minimum check-in age - 20

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Western Council Bluffs

Western Inn Council Bluffs

Western Inn

Western Inn Hotel

Western Inn Council Bluffs

Western Inn Hotel Council Bluffs

Western Inn Reviews

Reviews

6.0
Rating 10 - Excellent. 199 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 172 out of 1002 reviews
Rating 4 - Poor. 177 out of 1002 reviews
Rating 2 - Terrible. 240 out of 1002 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026

10/10 Excellent

Jesus

Stayed 1 night in Feb 2026

10/10 Excellent

jacqueline

Stayed 2 nights in Feb 2026

2/10 Terrible

Arturo

Stayed 1 night in Feb 2026

2/10 Terrible

Mercedes

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room was NEVER cleaned. Had previous visitors trash in the drawers eeww. Toilet never stopped running. Room smelled and was dark. One female worker tried to fight with us on making us pay for our Emotional Support Animals and they were shown the documents the night before when we checked in. I will NEVER COME BACK and I wint be telling people about the horrible place and terrible customer service.
Stayed 2 nights in Feb 2026

6/10 Okay

Chris

Travelled with group
Room had some issues, walls had some holes and were recently painted but a different color in patches. Lamp looked like it was punched through so the bulb housing was out of place. And the shower could not run through the shower head, it could only run through the bottom nozzle and the shower head at the same time so the tub filled up really fast.
Stayed 2 nights in Feb 2026

4/10 Poor

Aaron

Stayed 1 night in Feb 2026

2/10 Terrible

Neil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they tried to put us in had a broken lamp, hole in the shower surround, towel rack torn off the wall, no towels anywhere in the room, and worst of all the window would not shut and latch. This was on the 1st floor. We went to the front deck and the clerk came into the room with a screwdriver to try to "fix" the window. We requested a different room. The second room they put us in was very musty, was not clean, had garbage from the previous occupants. The pool was closed by the heath department and was shamrock green.
Stayed 1 night in Feb 2026

2/10 Terrible

Kristy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smell bad. The room walls were all written on. Very old. The smoke detector was covered with a plastic bag. The rating in here is 3 stars I don't know how they got that high.
Stayed 2 nights in Feb 2026

8/10 Good

James

The room was clean. Morning coffee was very good! I was pleasantly surprised
Stayed 1 night in Feb 2026

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities
Hotel is in dark parking lot. Bar patrons when drunk that is next door uses this hotel for their "sleeping". Hotel smelled horrible. Only had 1 working lamp. Stains all over the floors and walls. No one was ever at front desk. Windows missing out of rooms. Horrible horrible horrible.
Stayed 2 nights in Jan 2026

2/10 Terrible

Dylan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Normally i would leave no review rather than a negative review but my experience at this hotel was nowhere close to welcoming. The Room did not include all amenities as advertised but included many unwelcoming surprises including broken outlets, broken lamp shades, broken desk, and damaged ac unit. Bedding had blood on it along with dead cockroaches on the top of the headboard. Hand towels were filthy and cupboards and drawers were full of crumbs. The hallway entrance directly outside the hotel room door welcomed us with severly water damaged ceilings that have began falling apart. I checked into my room and when seeing the shape the room was in I got an uber and only stayed long enough for the uber to arrive and take me elsewhere. When attempting to request a refund i informed the receptionist of the pictures i had taken and the issues with the room and she became very disrespectful and blamed the conditions of the room on me (I was only in the room for less than an hour) and denied my refund. Growing up we celebrated borthdays at this hotel everg year and now I wouldnt recommend it even if it was an only option.
Crumbs inside drawer
Blood stains on pillow case
Broken outlet and shade was broken placed next to lamp
Cockroaches and blood on top of headboard
Stayed 1 night in Jan 2026

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service
The room was dirty. It had no pillows and had no shower curtain and had stains all over the carpet. I went and switched rooms. The room was somewhat cleaner, but had a door that would not shut properly and had a window that it looked was pride open, and would not shut so cold air was coming in. I realize this is a cheaper hotel. And I don’t expect five star service. But I do expect it to be clean at least. There was also no apology or hardly anything said when I asked for pillows or to switch the room because it was so dirty terrible customer service from the front desk.
Stayed 2 nights in Jan 2026

2/10 Terrible

Tiffany, Cedar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room Was Horrible- Broken Lamp Shades, Patch Holes on the walls, Stains on the Sheets, Beds hard as a rock, No Blankets on the bed just a Sheet , very dirty Carpet, Pool was closed and look horrible, Mold on the ceiling on the first floor, Windows broke out of some of the rooms. No Coffee pot in the room like it said. No hot water for Showers. Stay far away from this hot not even worth the $50 a night Stay far away. By 9 am no food left for the Breakfast. Stayed one night cause it was late and got refunded for the second night. Will never be back to this place ever ever again.
Stayed 2 nights in Jan 2026

2/10 Terrible

Gail

The hotel is in need of cleaning! Rooms are filthy! Broken lamps and dirt sheets! I cannot believe Expedia would have a horrible place like this on their website.
Stayed 1 night in Jan 2026

2/10 Terrible

Melody

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Went to check in and the staff member was in a room on facetime on a laptop computer so had to wait. The first room they gave me the window was broken and food left in the refrigerator. So, I got another room and that room hadn't been cleaned. I had to clean it up before my family and I could even stay in it. There was also food left in the refrigerator and freezer, trash on the floor, mold in the corner of the room just down right disgusting!
Stayed 2 nights in Jan 2026

10/10 Excellent

Nazario, mesa

Stayed 1 night in Jan 2026

2/10 Terrible

Kent

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had paid for the room on Expedia and when we got into the room, we were truly disgusted of the condition of the room, multiple health and safety concerns including the fire alarm not installed. The lamp was torn apart with the cord sitting freely on the floor, not plugged in, and the lampshade was stuffed in between the couch in the wall. there was also multiple damaged spots on the wall, couch and floor. The handlebar in the bathtub was missing and there were two decent damage spots in the tub as well. The sheets were not clean as there are spots on them.
Broken lamp with cord, just laying on the floor- tripping/fire hazard
Lampshade shoved in between the wall and couch and duct tape to fix the AC unit on it
Missing fire alarm
Huge stain on floor and huge scrape on the wall
Stayed 1 night in Dec 2025

2/10 Terrible

Brooke

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
No breakfast
Stayed 1 night in Dec 2025

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No parking was sketchy to say the least
Stayed 1 night in Dec 2025

6/10 Okay

Saringkan

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I stayed at room 105, the hair dryer doesn’t work and the lamp is broken.
Stayed 1 night in Dec 2025

4/10 Poor

Andy

Stayed 1 night in Nov 2025

2/10 Terrible

Nicole

Stayed 2 nights in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and knowledgeable. Property was very clean and up kept. They had an a very good variety of books to choose from to read as well as travel brochures of local or near by attractions.
Stayed 1 night in Nov 2025

4/10 Poor

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, torn carpet, the bathroom was dirty, areas of wet carpet, heater did not work, controller for the heater was hanging down by the wires, even at less then &40 it was not worth it. Very disappointing!!!!
Stayed 1 night in Oct 2025

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