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SureStay Hotel by Best Western Florence

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Florence

Lobby
Reception
Exterior
1 bedroom, in-room safe, desk, laptop workspace
Business centre

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
8075 Steilen Dr, Florence, KY, 41042
  • UC Health Stadium
    ‪3 min walk‬
  • Florence Antique Mall
    ‪14 min walk‬
  • Florence Mall
    ‪2 min drive‬
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Florence

Hotel with free breakfast, in the vicinity of Northern Kentucky Convention Center
A 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with a safe and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Florence. During your stay, you'll be within walking distance of Florence Antique Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free breakfast offered
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a 24-hour gym
  • 12.4 mi (20 km) from Northern Kentucky Convention Center and 13.1 mi (21.1 km) from Paycor Stadium
  • Pets welcome for a fee (restrictions apply)
Public spaces have free WiFi. There's an onsite 24-hour business centre. Free breakfast is available. A 24-hour fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Hotel by Best Western Florence. Self parking is free.

This Florence hotel is smoke free.

Guests are served a free breakfast.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

SureStay Hotel by Best Western Florence Reviews

Reviews

5.8
Rating 10 - Excellent. 190 out of 1004 reviews
Rating 8 - Good. 216 out of 1004 reviews
Rating 6 - Okay. 161 out of 1004 reviews
Rating 4 - Poor. 162 out of 1004 reviews
Rating 2 - Terrible. 275 out of 1004 reviews

5.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Constadine

Liked: Staff & service, amenities
Disliked: Cleanliness
Decent property to stay at on a budget. That said, amenities provided at the budget rate were good. Staff was really nice. My biggest complaint were the bed bugs. I stayed 3 nights and left with itchy bites on my legs, shoulders, toes, chest, neck and forehead.
Stayed 3 nights in Jun 2025

2/10 Terrible

Cody, Huntington

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever go in the room bed was broken air unit was unplugged tv not working go downstairs to get a new room get one and the electric outlets wasn’t working for cpap had to go back to previous room bathroom was disgusting
Stayed 1 night in Jun 2025

2/10 Terrible

Kathrine

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Disappointed – Never Again I rarely leave negative reviews, but this stay was so bad I feel obligated to warn others. We stayed at SureStay by Best Western in Florence, KY, and it was by far the worst hotel experience I’ve had. From the moment we walked in, the entire place reeked of cigarette smoke—even though it’s supposed to be a smoke-free hotel. We reserved two rooms, and both were in terrible shape. One of the rooms had a door that wouldn’t even latch properly, leaving us concerned about safety. The beds had cigarette burns in the bedding, the towels were stained and limited to just two per room, and there were only two pillows provided—hardly enough for even basic comfort. The bathtub was visibly dirty, and the nightstand looked like it had been ripped off the wall and screwed back in without care—it was so crooked nothing would stay on it. To make matters worse, we heard dogs barking inside the hotel all night long. The parking lot was poorly lit—if lit at all—which only added to the uneasy atmosphere. We were in town for a funeral and just needed a clean, safe place to sleep. Instead, I was embarrassed to think my clothes might smell like that hotel when I showed up to pay my respects. It was such a dismal experience that, had I been traveling alone, I would have rather slept in my car. Unfortunately, we had too many people with us to make that an option. I will never stay here again and would not recommend this place to anyone.
Stayed 2 nights in Jun 2025

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I canceled when i arrived at property. Never stayed. Bad advertising not clean or safe. Check in clerk canceled and need to get refunded from orbitz.com
Stayed 1 night in May 2025

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like that I noticed bugs crawling on microwave table,picture frame,and corner of bed immediately,and the toilet hadn't been cleaned,I returned to front desk immediately. After explaining and getting on phone with Expedia,that took 2 hours,then my refund was supposed to be next morning,instead of right then,per hotel and Expedia now I'm being told theirs nothing Expedia can do. Well that's unacceptable, people shouldn't get robbed,while hotel with bugs and large company for profit of my reservations, decide I'm the one stuck paying for a infested room that I didn't stay in. IS THIS STziLL AMERICA???
Stayed 1 night in May 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stay ever

The hotel was terrible. The carpets was shredding up in the room, the hallways were disgusting, the ceiling was falling down in the room, the ac unit was falling off the wall in the room. The noise and disturbances there were constant. Police were there 3 different times for 3 different disturbances . One during the day, once at midnight and once at 5am. People fighting in the building and the parking lot. I needed to stay in a hotel for a few more days due to a vehicle break down and I changed hotels bc this place was terrible !!
Stayed 3 nights in May 2025

2/10 Terrible

teresa

The hotel was terrible, I did not feel safe and did not stay! Was told I would get a refund, did not get refund. Was very disappointed with Expedia , the pictures were completely false. Not a safe place for two women by there self! Room was so nasty!!
Stayed 1 night in May 2025

2/10 Terrible

Pushpa

Stayed 1 night in Jun 2025

8/10 Good

Jeffery

Liked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Idalina

Stayed 1 night in May 2025

2/10 Terrible

Naynesh

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel should be closed down , there was black mold growing under the bathroom sink , there was little hot water , the sink faucet was falling off . this was the worst hotel I have ever stayed in !!
Stayed 1 night in May 2025

4/10 Poor

Glynis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Nope.

Insanely uncomfortable beds, questionable cleaning.
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Quick In & Out

This hotel room exhibited unacceptable hygiene conditions. The bedding contained burn damage, and the bathroom fixtures were unsanitary. While the air conditioning and hot water functioned correctly, the overall cleanliness was severely deficient.
Stayed 1 night in May 2025

4/10 Poor

Emanuel

Disliked: Cleanliness, amenities, property conditions & facilities
The staff were nice. However, the compliments end there. The bathroom in my room was filthy and it smelled like cigarettes. They also have a crowd of people loitering in front of the hotel at all hours, drinking and smoking right near the entrance. It’s just super ghetto and based on the reviews the owners don’t care enough to take any corrective action. I won’t be staying here again.
Stayed 2 nights in May 2025

4/10 Poor

Kristi

Stayed 1 night in May 2025

2/10 Terrible

Enicha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The facility was like what was advertised on the site , it felt unsafe , no security, place is out dated needs a lot of updates and better room service
Stayed 2 nights in May 2025

10/10 Excellent

Ronda L

Stayed 4 nights in May 2025

2/10 Terrible

Latoshia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk receptionist was so friendly. The hotel smelled like mold or mildew. We get in the room and it’s absolutely ridiculous. There’s a towel under the fridge, I guess it’s leaking. There was a towel behind the water head. The room was dirty and the walls needed repaired.
Stayed 2 nights in May 2025

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

dyan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY here. This place is nasty smells of marijuana and smoke. Stairwells are dark and dirty. Rooms are in need of repair shower head was coming out of the wall, curtain rod was loose on both ends barely hanging on. Shower/tub floor was dirty looking same with the toilet bowl. Pulled back covers on bed and top sheet had a brown smudge/stain on it. Took it off and found the housekeeper in the hallway and asked for a new one. She brought me one that was warm right out of the dryer and when I went to put on the bed it had a blood stain on it and holes. The two trash cans outside the entrance were overflowing and people started stacking trash right inside the doors. I have multiple pictures I wish I could post. There is another review here I see that says the people in the parking lot and hallways are sketchy. So so true!! Also we were woke at 1:30 am to a blood curdling scream from a small child right outside our door that was silenced as quick as it happened. We got up and left at 5:30 am and when leaving I noticed signs on the doors and some walls that said “notice the signs of human trafficking” then I felt sick to my stomach about the scream we heard a few hours before. Stay away from here hopefully this business doesn’t last long.
Stayed 1 night in May 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property smelled bad. When we left all our belongings smelled bad and we did too. Inside, there were people yelling, dog's barking, and it smelled bad. The clients seemed very low class. The bedside lights and outlets didnt work. The light switches are all upside down and the bathroom condition was rough (unpainted patches, hanging toilet paper holder, dog damaged door knob, etc.).
Stayed 1 night in May 2025

10/10 Excellent

Emilia

Liked: Staff & service
The rooms were really nice. King bed was huge and clean. Such a cheap price for great quality!! Staff were really friendly too.
Stayed 3 nights in May 2025