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SureStay Plus Hotel by Best Western Plano

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Plano

Lobby
Exterior
Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, desk, blackout curtains
Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers
Meeting facility

Popular amenities

  • Parking available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

Map
640 E Park Blvd, Plano, TX, 75074
  • CityLine
    ‪3 min drive‬
  • Plano Convention Center
    ‪4 min drive‬
  • University of Texas at Dallas
    ‪7 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | 1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Plano

Suburban hotel with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business centre, a coffee shop/cafe and Access to hot tub are on-site.
SureStay Plus Hotel by Best Western Plano offers 84 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. This accommodation offers separate sitting areas. Beds feature premium bedding. 43-inch LED televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
The free breakfast at SureStay Plus Hotel by Best Western Plano gets good marks from our customers. During your stay, you'll be within walking distance of Collin Creek Mall. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • 13 minutes by car from Galleria Dallas and 8 minutes from University of Texas at Dallas
  • Pets welcome for a fee
SureStay Plus Hotel by Best Western Plano offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A vending machine, tour/ticket assistance, and a picnic area are also featured at the business-friendly SureStay Plus Hotel by Best Western Plano. Self parking is free.

This Plano hotel is smoke free.

Guests are served a free self-service breakfast daily from 7:00 AM to 10:00 AM.

Languages

Chinese (Mandarin), English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 581 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Park Suites
Best Western Park Suites Hotel
Best Western Park Suites Hotel Plano
Best Western Park Suites Plano
Hotel Best Western Park
Magnuson Hotel Park Suites Plano
Magnuson Hotel Park Suites
Magnuson Park Suites Plano
Magnuson Park Suites
Magnuson Hotel Park Suites
Surestay Plus By Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel
SureStay Plus Hotel by Best Western Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel Plano

SureStay Plus Hotel by Best Western Plano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1002 reviews
Rating 8 - Good. 264 out of 1002 reviews
Rating 6 - Okay. 127 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 98 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sydney

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the weirdest hotel stay I’ve ever had. This property has a german roach infestation and my room smelled like urine upon check in. I went to the desk to see about another room or cancelation and there was nobody there around 11 pm. There were hairs and stains in the sheets, handprints on the headboard, and thick white liquid dripping down the bedstands. The floors were incredibly sticky. They woke us up to change our mattress (not at my request) on my second day and took a good while before getting us sheets and pillows. There’s always noise on the first floor, even at 3-4 in the morning. The only reason we didn’t just leave was our arrival in the middle of the night and I didn’t notice the bugs in our room until the last day, but once I started looking for them they were everywhere. There was dog poop everywhere outside. I’d only stay here when desperate for a cheap room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice convenient place to stay. Clean and comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience with our stay. Met all of our expectations
Stayed 1 night in Apr 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Adekanmi

Stayed 3 nights in Apr 2025

2/10 Terrible

Kirsty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend this hotel at all

We traveled to Plano for our daughter’s softball tournament and we have a one year old, 4 yr old and a 11 yr old and from the pictures online it looked like a nice place until we got there. The guy up front was very rude, when we went to go to our room the whole hallway smelt like marijuana, when we got into our room had mold at the top of the wall where the ac was, the bathtub was not clean and had mold on the faucet, the hair dryer in the room was disgusting. I asked for a different room and they moved us which the next room was cleaner but we did find a bug crawling in our bed and the hallway still smelt like marijuana. It was awful. Disgusting and will never go back
Stayed 2 nights in Apr 2025

8/10 Good

joe

Business traveller
Liked: Staff & service
Stayed 3 nights in Apr 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and nice. Location was good. The sofa bed was bumpy and could use an upgrade. Overall the room was nice and fit my needs.
Stayed 5 nights in Apr 2025

10/10 Excellent

Argenis Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Angel

Stayed 3 nights in Apr 2025

8/10 Good

Michael

It was ok the room had torn curtains which made it impossible to blank out the lights at night and made me stay awake a lot !
Stayed 3 nights in Apr 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

4/10 Poor

Muhammad

Disliked: Cleanliness, property conditions & facilities
Not a good place for family. Huge cockroach size bugs in the room. Hallway smells like weed as someone is definitely smoking in the room daily.
Stayed 4 nights in Mar 2025

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely disgusting. There was blood smeared on the headboard. The pullout couch mattress was tore and fallen apart, and there were stains all over the sheets very gross.
Stayed 1 night in Mar 2025

6/10 Okay

Brittaney

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First of we booked this place because of the gym equipment. And the free breakfast. Both were disappointing. The gym equipment was broken and rusty. It was missing handles for the cables and one side of the machine was missing the pin for the weight stack. So the gym was useless. The breakfast was nasty just looked at it. Then went to Denny's for the rest of the week. The hotel is old and outdated. The elevator is old and worn. The light fixtures in the restroom and the lamp in the room both had rust all over them. I wish I could post some photos on here. There was also a musty oder. A kind of a wet dog smell in the room. There were the kids of some of the guests running around the parking lot. Yelling and being loud playing at 10:00 pm. Nobody was telling them to shut up. People are trying to enjoy some TV and sleep. Besides that, the staff was courteous and the maids were Great. And the beds were comfortable. I will stay somewhere else next time.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jayson

Stayed 2 nights in Mar 2025

2/10 Terrible

Shenoda, San Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was very dirty and the key did not work for the first 3 hours
Stayed 2 nights in Mar 2025

4/10 Poor

kendrick

Business traveller
Disliked: Cleanliness, staff & service

It was ok

First off I was basically racially profiled because I look like another black guy that they had to ban from the hotel so I had to identify myself upon reentry after just leaving out of the front door and speaking to the front desk person who did not speak back to me or acknowledge that I even was there. Room service are room cleaning housekeeping service sucked my wife waited hours for towels and toilet paper and you have to let them know that you need the room made up you have to go downstairs to the front desk to make sure they do it hotel is outdated and there's a bit of riff Raff around the property I never want to give a property or business a bad review but the racial profiling top the cake. Sure it won't be staying at the sure stay more like unsure stay. More like sure don't stay. At least they don't have roaches or bed bugs that's the best thing I can say.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jayson

Stayed 1 night in Mar 2025

10/10 Excellent

joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and Friendly staff
Stayed 3 nights in Mar 2025

2/10 Terrible

Marshall

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Tiel

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

2/10 Terrible

Shalundra

Stayed 7 nights in Feb 2025

6/10 Okay

min

Stayed 1 night in Feb 2025

10/10 Excellent

Monica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024