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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Exterior
1 bedroom, minibar, in-room safe, desk
Free breakfast
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Pool

Explore the area

View in a map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪3 min walk‬
  • Anakeesta
    ‪12 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

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Exterior

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  • Pool
  • Hot tub
  • Pet-friendly
  • Kids pool
4.5 out of 5, Wonderful, 1,809 reviews
The price is €98
includes taxes & fees
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About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel with free breakfast, a short walk to Gatlinburg Space Needle
An indoor pool, a snack bar/deli and a business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Holiday Inn Express Gatlinburg Downtown by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Gatlinburg Convention Center and 14 minutes on foot from Great Smoky Mountains National Park
  • Local-area and theme park shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. An indoor pool, a vending machine, and an arcade/games room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown by IHG. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 15 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
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Express Gatlinburg By Ihg
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Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg
Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1004 reviews
Rating 8 - Good. 200 out of 1004 reviews
Rating 6 - Okay. 48 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 27 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 4 nights in May 2025

10/10 Excellent

Danette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast and clean room.
Stayed 3 nights in May 2025

10/10 Excellent

Kelly S

Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities
I found this property to be clean and the staff to all be very nice and accommodating.
Stayed 2 nights in May 2025

10/10 Excellent

Wendalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleanliness of the hotel. The hotel had an absolutely wonderful smell. The breakfast they provided was always enough with variety. The hotel was also close to all attractions not requiring a car.
Stayed 6 nights in May 2025

10/10 Excellent

Phylesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple water slides in the pool area! A total must if traveling with littles!!!
Stayed 3 nights in May 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Kandice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We would stay again!

Everyone loved the indoor water park. It was a nice way to relax at the end of the day. The hotel was clean and in a walkable distance to attractions and restaurants>
Stayed 3 nights in May 2025

6/10 Okay

Dawn

Stayed 1 night in May 2025

10/10 Excellent

zack

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Great breakfast. Awesome water slides.
Stayed 2 nights in May 2025

10/10 Excellent

Katie

Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time very clean
Stayed 3 nights in May 2025

10/10 Excellent

Haydar, Chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been a gem in a quaint little town. Walking distance to almost everything. Much better selection of breakfast items served than most hotels I've been to. Awesome pool for kids...
Stayed 3 nights in May 2025

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas at the front desk is probably the most customer care person ive ever encountered during a hotel stay. He is the VIP of hotel services. Clean hotel, comfy beds and next to all the activities.
Stayed 2 nights in May 2025

10/10 Excellent

Tina

Stayed 1 night in May 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TWO things you REALLY need to fix: (1) Rm 424-Unstoppable drip bathtub faucet. And if you tighten the grip, it only slows down the drip and then you need Conan the Barbarian to loosen it. (2) Fix the darn TV channel guides to where they are actually correct. If the front desk hadn't given me one that was different from the one in my room and I would have missed the Celtics game. The staff was GREAT!
Stayed 7 nights in Apr 2025

10/10 Excellent

Clay and Christy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and very convenient to convention center.
Stayed 2 nights in Mar 2025

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Everything was very nice my only thing is my tv was broken in my room so that was a bummer for night time
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great for our family. Close to everything. Catholic Church right next door!!
Stayed 1 night in Apr 2025

8/10 Good

troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 2 nights in Apr 2025

10/10 Excellent

Candace L

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Compensation not honored

We enjoyed our stay, however following our second night there we were asked to relocate to a different room due to a water leak in the wall affecting the room below us. We were told they would make compensation at check out, but didn’t. No partial refund or compensation of any kind. We were not happy about that at all.
Stayed 4 nights in Apr 2025

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Breakfast was awesome!
Stayed 5 nights in Apr 2025

8/10 Good

Josh

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property. Room was spacious, clean, and modern. Robert made check in a breeze and allowed us to park there a little early to walk around town. Pools were a little colder than expected that was the only issue. Would definitely recommend giving this place a shot!
Stayed 2 nights in Apr 2025

8/10 Good

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025