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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Lobby sitting area
Exterior
Bar (on property)
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Air conditioning

Explore the area

View in a map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Guadalajara Cathedral
    ‪10 min walk‬
  • Avienda Chapultepec
    ‪17 min walk‬
  • Applicant Service Center
    ‪2 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(22 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room

9.4 out of 10
Exceptional
(217 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

Hotel with free parking, near Guadalajara Cathedral
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business centre and concierge services are on-site.
Hotel Portobelo offers 86 accommodations with a safe and a hairdryer. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us they can't get enough of Hotel Portobelo's great location. During your stay, you're just a quick walk from Parque Revolucion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at PBH
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the central location and the clean guestrooms
  • 11 minutes by foot from Guadalajara Cathedral and a 2-minute drive from Avienda Chapultepec
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. The property offers extended parking privileges.

This 3-star Guadalajara hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to noon.
PBH – This restaurant specialises in Mexican cuisine and only serves breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults and MXN 130 to 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1296 out of 1656 reviews
Rating 8 - Good. 265 out of 1656 reviews
Rating 6 - Okay. 53 out of 1656 reviews
Rating 4 - Poor. 12 out of 1656 reviews
Rating 2 - Terrible. 30 out of 1656 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Heliodoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a wonderful place, nice room, super clean, friendly staff, but only one thing; the pillows are super high and hard. I had to ask for a softer and lower; it was better but not great.
Stayed 2 nights in Jun 2025

10/10 Excellent

alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very helpful and happy to answer all requests
Stayed 7 nights in Jun 2025

10/10 Excellent

Abraham Enrique, Sundown

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Gerzain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

Olivia

Stayed 2 nights in May 2025

10/10 Excellent

mark, ft. mitchell

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here many times over the years always enjoying great friendly staff. If an issue came up like air conditioning not working, it was promptly taken care of.
Stayed 6 nights in May 2025

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great walking distance to main church and other Attractions. Room and bed just like the pictures, beds are very comfortable we got a room facing the street was a bit loud but I can sleep threw anything, so If you can't than ask for a room not facing the street. Staff super nice and attentive very helpful The pressure of the shower wasn't that good but it's nothing to really complain about everything else was great.
Stayed 3 nights in May 2025

8/10 Good

Rubén, Del Rio

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Está cerca de todo pero las camas no son muy cómodas y las habitaciones son muy antiguas, no proporcionan refri, micro, cajoneras, ni siquiera una bibla/nuevo testamento, y faltan enchufes.
Stayed 5 nights in May 2025

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very centrally located, walking distance from almost everything. It’s in a safe secure area. Staff was friendly and the room was always clean.
Stayed 3 nights in May 2025

10/10 Excellent

Karina Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing super clean and the food from the restaurant is so good, definitely we will go back, thanks
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here we enjoyed our stay
Stayed 3 nights in May 2025

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently enjoyed a fantastic stay at Hotel Portobelo in Guadalajara. The location is truly excellent – it's incredibly central, making it easy to walk to many of the city's main attractions, restaurants, and shops. I especially appreciated being so close to the historic center. The hotel itself offers great value for the price. My room was clean, comfortable, and surprisingly spacious. The staff throughout the hotel were friendly, attentive, and always willing to help with any questions or requests. I found the service to be a real highlight of my stay. The hotel also offers convenient amenities such as free Wi-Fi and parking. While I didn't have the chance to dine at the restaurant, I heard positive feedback from other guests. Overall, Hotel Portobelo is an excellent choice for travelers looking for a well-located, comfortable, and affordable hotel in the heart of Guadalajara. I would definitely recommend it and would happily stay here again on a future visit.
Stayed 3 nights in May 2025

10/10 Excellent

Noah, Guadalajara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio al cliente muy amables, el hotel está ubicado en una área muy céntrica y muchas opciones para salir, comer o divertirse al rededor
Stayed 2 nights in May 2025

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very nice staff. I asked to move rooms because the first night I had trouble sleeping in the room near all of the traffic (busy street). After changing rooms it was great.
Stayed 4 nights in May 2025

10/10 Excellent

mark, ft. mitchell

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in May 2025

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
En general, es un hotel céntrico y bien ubicado en la zona centro, tranquilo, limpio y seguro. Solo tuvimos algunos inconvenientes con el burro para planchar, ya que esté, no contaba con su funda protectora, la señal del televisor es mala y cabe mencionar que parte importante del servicio; es la atención al huésped con calidez.
Stayed 3 nights in May 2025

10/10 Excellent

Monica

Liked: Amenities
Love it
Stayed 2 nights in Apr 2025

10/10 Excellent

Israel

Stayed 2 nights in May 2025

8/10 Good

Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Luke

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly! Great property and the restaurant was good and affordable!
Stayed 6 nights in Apr 2025

10/10 Excellent

Jeannette J

Stayed 2 nights in May 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise between the two avenues is hard to sleep.
Stayed 3 nights in May 2025

10/10 Excellent

Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to transport any place on the city. Good public access.
Stayed 3 nights in Apr 2025

6/10 Okay

Antonio

Travelled with family, Business traveller
Hotel restaurant is nice and convenient
Stayed 4 nights in Apr 2025