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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Standard Room | Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Lobby sitting area
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Business services

Explore the area

View in a map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Place, Guadalajara Cathedral
    ‪10 min walk‬
  • Place, Teatro Diana
    ‪15 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(26 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room

9.4 out of 10
Exceptional
(262 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business centre and concierge services are on-site.
Hotel Portobelo offers 86 accommodations with a safe and a hairdryer. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us they can't get enough of Hotel Portobelo's great location. During your stay, you're just a quick walk from Parque Revolucion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at PBH
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the clean guestrooms
  • 12 minutes by foot from Guadalajara Cathedral and a 2-minute drive from Avienda Chapultepec
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. The property offers extended parking privileges.

This 3-star Guadalajara hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to noon.
PBH – This restaurant specialises in Mexican cuisine and only serves breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults and MXN 130 to 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1493 out of 1882 reviews
Rating 8 - Good. 285 out of 1882 reviews
Rating 6 - Okay. 62 out of 1882 reviews
Rating 4 - Poor. 13 out of 1882 reviews
Rating 2 - Terrible. 29 out of 1882 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
the Room was big and clean But was some construction going on up on the next floor that was loud at times. restaurant was okay I eat there two times over all nice place
Stayed 4 nights in Dec 2025

10/10 Excellent

Sergio

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Excelente servicio y muyncomodo
Stayed 1 night in Nov 2025

6/10 Okay

Nigel

Liked: Cleanliness
Some staff in restaurant seemed more interested in mobile phones than me. Hotel was nice and not too far from centre
Stayed 3 nights in Dec 2025

10/10 Excellent

Juaquin

Stayed 2 nights in Nov 2025

10/10 Excellent

Bernardo

Liked: Cleanliness, property conditions & facilities
Like always, people nice, place very clean, no complaints.
Stayed 2 nights in Dec 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel because it’s surrounded by restaurants, fast food, shops and it’s a 10 minute walk to the cathedral. The staff is very friendly and are quick to respond to any problem you may have. I also love the fact that this hotel has room service 24 hours and serves breakfast lunch and dinner and it also has a nice bar. I highly recommend it.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Araceli

Stayed 4 nights in Nov 2025

10/10 Excellent

Gustavo, Garden Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The room was completely renovated.
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portobelo offers a good price/quality relationship, staff is great and professional, great for a quick stopover or a longer stay, make sure to get a large room for longer stays.
Stayed 1 night in Nov 2025

8/10 Good

Reyna

Stayed 2 nights in Nov 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio
Stayed 4 nights in Oct 2025

6/10 Okay

osiel

Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Everyone was friendly; the room was clean and the hot water was plentiful.
Stayed 7 nights in Nov 2025

10/10 Excellent

jordan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Courteous staff, welcoming, clean soft bedding. Quiet hotel, reasonable location.
Stayed 3 nights in Nov 2025

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice people, and they office a nice clean to the room
Stayed 3 nights in Nov 2025

8/10 Good

Roberto

Liked: Cleanliness, property conditions & facilities
This service is good I am people it’s nice very polite
Stayed 1 night in Nov 2025

10/10 Excellent

Elva Patricia

Stayed 1 night in Oct 2025

10/10 Excellent

Richard Allen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 5 nights in Nov 2025

8/10 Good

Olga

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms very clean and the staff very courteous
Stayed 1 night in Nov 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/a
Stayed 2 nights in Nov 2025

10/10 Excellent

Beatriz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The A/C didn't work in our room most of the time
Stayed 4 nights in Jul 2025

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Oct 2025

8/10 Good

Guillermo

Stayed 1 night in Nov 2025

6/10 Okay

Elohim

Stayed 2 nights in Nov 2025

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