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The Harlow Hotel By AccorHotels

3.0 star property

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Exterior
Exterior
Classic Room, 1 Double Bed | Desk, laptop workspace, soundproofing, iron/ironing board
Miscellaneous

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

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Southern Way, Harlow, England, CM18 7BA
  • Place, Bouncers Dog Park
    ‪4 min drive‬
  • Place, Epping Forest
    ‪15 min drive‬
  • Place, ExCeL Exhibition Centre
    ‪44 min drive‬
  • Airport, London (STN-Stansted)
    ‪18 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | Desk, laptop workspace, soundproofing, iron/ironing board

Classic Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Classic Room, 1 Double Bed

7.8 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed

Desk, laptop workspace, soundproofing, iron/ironing board

Classic Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

Similar properties

Bar (on property)
Holiday Inn Express Harlow by IHG
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,003 reviews
The price is €66
includes taxes & fees
22 Feb - 23 Feb
Holiday Inn Express Harlow by IHG

About this property

The Harlow Hotel By AccorHotels

Adults-only hotel with restaurant and bar/lounge
This hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Housekeeping is available once per stay.
The Harlow Hotel By AccorHotels offers 119 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Harlow Hotel By AccorHotels. During your stay, you'll be within walking distance of Bouncers Dog Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • 12 minutes by car from Lee Valley Park and 14 minutes from Lee Valley White Water Centre
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 7 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2066 square feet (192 square metres) and includes conference space. The business-friendly The Harlow Hotel By AccorHotels also features a garden, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

Smoking is allowed in designated areas at this Harlow hotel.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 7:00 AM to 11:00 AM.
On-site venue – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
On-site venue No. 2 – bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Breakfast to-go available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,066 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1964
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
As per property age policy guests may be asked for valid photograph ID on arrival.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 25 are not allowed at this adults-only property. All guests 25 and older are welcome.
  • Rollaway/extra beds are available for GBP 15 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 12 per person
  • Uncovered self-parking fee: GBP 10 per night
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 25 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Harlow Park Inn
Park Inn Harlow
Park Inn Radisson Harlow
Park Inn Radisson Hotel Harlow
Radisson Harlow
Radisson Park Inn Harlow
Park Inn By Radisson Harlow Essex
Park Inn By Radisson Harlow Hotel Harlow
Harlow Hotel AccorHotels Now Open
Harlow AccorHotels Now Open
Hotel The Harlow Hotel By AccorHotels (Now Open) Harlow
Harlow The Harlow Hotel By AccorHotels (Now Open) Hotel
Hotel The Harlow Hotel By AccorHotels (Now Open)
The Harlow Hotel By AccorHotels (Now Open) Harlow
Hotel AccorHotels Now Open
AccorHotels Now Open
Park Inn by Radisson Harlow
Harlow Accorhotels Now Open
The Harlow By Accorhotels
The Harlow Hotel By AccorHotels Hotel
The Harlow Hotel By AccorHotels Harlow
The Harlow Hotel By AccorHotels Hotel Harlow

The Harlow Hotel By AccorHotels Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 225 out of 1001 reviews
Rating 8 - Good. 322 out of 1001 reviews
Rating 6 - Okay. 234 out of 1001 reviews
Rating 4 - Poor. 123 out of 1001 reviews
Rating 2 - Terrible. 97 out of 1001 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very good and gave me a good customer services. The room was also very clean
Stayed 1 night in Nov 2025

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service
Room was spotless. Bathroom looked brand new
Stayed 1 night in Nov 2025

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room with good amenities. Good location. Excellent reception staff member Gemma was very friendly, efficient and professional.
Stayed 1 night in Oct 2025

6/10 Okay

Alison

Travelled with partner
Disliked: Amenities
The room and hotel was clean and had a comfortable bed. But the breakfast that we had was cold shocking and not worth the money. Also you had to pay £6 for the hotel carpark which most hotel carparks you don't need to pay.
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

4/10 Poor

ManFai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Edward

Stayed 1 night in Oct 2025

10/10 Excellent

Dahlia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were lovely and made booking in a pleasant experience. The room was spacious and clean, but smelled a little musty. Could have done with an airing first. Bed was comfortable. The power cut first thing in the morning was a bit of a challenge but it did eventually get sorted. The midday checkout made life a lot easier. I couldn’t stay for breakfast because I had already made other plans so I can’t really comment on it but I’m sure it would’ve been nice. I would book again if I was going to be in the area again. Overall a pleasant hotel.
Stayed 1 night in Oct 2025

2/10 Terrible

Steven, Mansfield

Disliked: Staff & service, property conditions & facilities
I booked this hotel through Expedia for 3 rooms for a late night return flight from Venice. I booked to pay on arrival. For some reason, on the 20th September, a payment was taken by the hotel. I messaged them via Expedia on the 20th, no response, i messaged again on the 24th, still no response. I rang on the 27th and after 15 minutes on the call, it got answered then cut off. I rang again and 7 minutes later I was told this would be looked into and I would be called back. That didn't happen. I rang again on the 29th and was told this had been looked into and a mysterious sometime had taken the payment it was a genuine mistake and wouldn't be a problem, we could pay the balance on arrival. Go to 03:15 on the 19th October. We arrive after a delayed flight. I speak to reception to check us in. They only have one room booked and no trace of any pre-payment. I had the presence of mind to record the conversations I had and played them back, including the part where I stated I did not want any issues at check in following our early morning arrival. I had to email that recording and I also emailed my confirmation from Expedia as proof. It turns out the mysterious someone had not recorded the details of the issue I had with the pre-payment so they knew nothing of this. Eventually 3 rooms were secured and I was able to only pay the balance which I had to calculate for them. I'm not blaming the night staff, but this was atrocious. It didn't improve in the morning.
Stayed 1 night in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very clean, good facilities, comfortable bed, excellent heating. Gemma on reception gave exceptional customer service.
Stayed 2 nights in Oct 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Staff were friendly
Stayed 2 nights in Oct 2025

4/10 Poor

Ian

Stayed 1 night in Sep 2025

6/10 Okay

Rebecca

Liked: Cleanliness
Towels were changed and bed was made for 2nd day, which was lovely Hotel itself looks tired Breakfast was poorly managed, tables not cleared and food not restocked quicky enough
Stayed 2 nights in Oct 2025

2/10 Terrible

Matthew

Business traveller

Wouldn’t recommend

On arrival/check in the member of staff on the deck was rude and not very forthcoming with information regarding my stay, like breakfast times and where to find the room. After finding the room I got inside to find a stained carpet and the room had a damp smell, this was bad enough for me to carry my bags back to the front deck and ask for a different room. When asked why I showed the rude woman a video I took of the carpet. Her reply was it’s not a dirty carpet but just an old carpet. The second room that I was given was just as bad. I did ask for my money back but was told they couldn’t because the booking was made through a third party. I’m going to upload all of the photos I took of the rooms. I also want to mention the photos on the website don’t not reflect this hotel at all.
Stayed 8 nights in Sep 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

4/10 Poor

r

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Travelled with group
Disliked: Staff & service

Good Location but that’s all.

No food available when though we were told the restaurant was open until 20:30 and we requested food at 8pm. No choice at the bar, no lime, stood at the bar for 10 mins before anyone came to serve us. Generally tired hotel. Breakfast was average at best and coffee machines didn’t work properly and the drinks were Luke warm. Bread was moldy. Very noisy at night and woke up to noisy waste disposal outside the room.
Stayed 2 nights in Sep 2025

10/10 Excellent

granit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms
Stayed 1 night in Sep 2025

10/10 Excellent

pete

Stayed 1 night in Aug 2025

2/10 Terrible

Rashid Kwaku

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Air conditioning not working Parents with new born will have to carry the baby pram on the stairs
Stayed 2 nights in Aug 2025

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities

Shocking Hotel stay

Not the best start, we arrived Friday and the reception charged me nearly the same price for my room as the price for 2 that was booked even though I showed confirmation. One room the door wouldn’t lock and could be pushed open without using key, when questioned at reception I was told to wait and someone would see me, half hour later we eventually had to the explain again to someone about the door not closing, after a time we asked to be given another room only to be told there wasn’t one and when I said I wanted a refund and I would go somewhere else miraculously they found a new room. Staff are not friendly also in the bar we got a drink and the service was terrible with our glasses and bottles being slammed on the bar. No smiles either civility doesn’t cost anything. For a stay that should have cost £300. they tried to charge £364. Hotels.com please be aware they are blaming you for sending the wrong prices to them, I eventually got my money back from them. Also breakfast was a shambles, food not hot and looked like it wasn’t cooked properly, today we waited for 20 mins to even be seen to let them know we arrived, eventually we walked out and went to the local Tesco cafe for a well cooked and hot breakfast. Overall I think this hotel needs a massive shake up and staff need to be retrained to treat people with respect and I and all of my friends will definitely never stay there again. If I could give less than 1 star I would. Never ever ever will I stay there.
Stayed 2 nights in Aug 2025

4/10 Poor

Neil

Disliked: Cleanliness, property conditions & facilities

Needs redecorating

My partner & I booked a double room, but on arrival were given a twin as no double rooms were available, after 1 night, we saw water dripping from the light in the bathroom & a big lump of human poo on the shower curtain, even though the cleaner had just left our room & failed to notice this, the head cleaner happened to knock on our door to check it had been cleaned shortly after, she was very apologetic, helpful & moved us to a double room immediately, the hotel is definitely overdue for redecorating
Stayed 3 nights in Aug 2025

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