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Basingstoke Hotel

4.0 star property

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Photo gallery for Basingstoke Hotel

Hallway
Exterior
Exterior
Exterior
Indoor pool

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

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Scures Hill, Nately Scures, Hook, England, RG27 9JS
  • Place, Basingstoke Canal
    ‪3 min drive‬
  • Place, Basing House
    ‪6 min drive‬
  • Place, Festival Place
    ‪9 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪57 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, individually decorated, individually furnished, desk

Standard Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, No Windows (Budget)

In-room safe, individually decorated, individually furnished, desk

Double Room, No Windows (Budget)

  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, individually decorated, individually furnished, desk

Executive Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, individually decorated, individually furnished, desk

Superior Double Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, individually furnished, desk

Standard Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

Basingstoke Hotel

This smoke-free hotel features an indoor pool, a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Basingstoke Hotel offers 121 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Basingstoke Hotel. During your stay, you'll be close to Odiham Castle. Features include free WiFi in public areas and free self-parking, plus an indoor pool. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, 3 meeting rooms and conference space
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the value of their stay and the overall condition of the property
  • Just a 3-minute drive from Basingstoke Canal and a few minutes from Odiham Castle
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Basingstoke Hotel offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9623 square feet (894 square metres) and includes conference space. The business-friendly Basingstoke Hotel also features a garden, a picnic area, and room service (during limited hours). Free self parking is available.

This 4-star Hook hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 9 AM.
Scures Restaurant – This restaurant serves breakfast and dinner.
Lounge Bar – This bar serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 6:30 AM to 9 AM for a fee: GBP 12.95 to 15 for adults and GBP 6.50 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lounge Bar
  • Scures Restaurant

Things to do

  • Fitness classes
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Proposal/romance packages
  • Wedding services

Business services

  • 3 meeting rooms
  • 9,623 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night (maximum GBP 25.00 per stay)
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls and an off-lead area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.95 to 15.00 for adults and GBP 6.50 to 10.00 for children
  • Pet fee: GBP 10.00 per pet, per night (maximum GBP25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Britannia Basingstoke Country Hotel
Britannia Basingstoke Country
Basingstoke Country Hotel
Basingstoke Country Hotel Spa
Britannia Basingstoke & Hook
Britannia Basingstoke Country Hotel & Spa Hook
Britannia Basingstoke Country Hotel & Spa Hotel
Britannia Basingstoke Country Hotel & Spa Hotel Hook

Basingstoke Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 224 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 219 out of 1001 reviews
Rating 4 - Poor. 154 out of 1001 reviews
Rating 2 - Terrible. 140 out of 1001 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Business traveller
Liked: Cleanliness
The room has some issues but the hotel should look at them
Stayed 4 nights in Jan 2026

8/10 Good

Jack

Stayed 1 night in Jan 2026

4/10 Poor

Rob

Stayed 1 night in Jan 2026

8/10 Good

Anthony

Liked: Staff & service
Was good
Stayed 4 nights in Jan 2026

10/10 Excellent

Jane

Business traveller
Liked: Staff & service, amenities
Staff great, room a bit smelly, but didnt complain
Stayed 2 nights in Jan 2026

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking -excellent. Helpful staff.
Stayed 1 night in Dec 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything fine ample parking
Stayed 1 night in Dec 2025

2/10 Terrible

MASUM

Disliked: Cleanliness, staff & service, amenities
Customer service was absolutely poor. I was waiting at the counter while staff were talking about vouchers with their backs turned to me. I pressed the bell to get their attention, but I was totally ignored. Eventually, I got checked in, and this time the room was better than last, but it still didn't have a mixer tap, so that was inconvenient. I'm assuming all rooms are like this and would say they all definitely need an upgrade.
Stayed 1 night in Dec 2025

2/10 Terrible

MASUM

Disliked: Cleanliness, staff & service, amenities
The room wasn't cleaned properly; there were spider webs hanging everywhere. The hot and cold water taps were separate; it would have been ideal to have a mixer tap. It definitely needs updating. It was noisy, so I couldn't get good rest.
Stayed 1 night in Dec 2025

6/10 Okay

Patrick

Stayed 3 nights in Nov 2025

4/10 Poor

John

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Room small and noise from rooms both side coming threw the walls Went to order food in the bar to be told close early Shower system needs updating Had to pay for gym suana was not informed by H.com discount if done on booking
Stayed 2 nights in Nov 2025

6/10 Okay

Liz

Travelled with partner
Liked: Cleanliness
The staff were courteous but thin on the ground. Dinner booked for 6pm we ended up waiting an hour and a half for our main course. There were only 15 people in the dining room. The starters were reduced to a choice of 2 at the start. These arrived luke warm. By the time we got to desert 2 hours later my choice was no longer available. The standard of food served was poor. Some people left the dining room asked for refund and ordered a deliveroo which did arrive quicker than some people's mains. The staff were doing their best but everyone believed this was a management issue.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
the Room was nice and big and clean
Stayed 3 nights in Nov 2025

6/10 Okay

Joyna

Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Stayed 1 night in Oct 2025

2/10 Terrible

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities
TV and Wi-Fi are not working, and the blower in the bathroom is buzzing all night. Your procedures are inferior.
Stayed 1 night in Nov 2025

8/10 Good

steven

Stayed 1 night in Nov 2025

10/10 Excellent

Jamie

Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Nice hotel, good for short stay
Stayed 1 night in Oct 2025

10/10 Excellent

Gareth

Stayed 3 nights in Oct 2025

8/10 Good

Ewan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Main issue was it was quite cold and they had not turned the heating on in rooms. Got several excuses, goes on for 4 hours then off for 4 hours, only just got HQs permission to turn it on, will take some time, but in 2 days we had 0 heating. No spare bedding in room, eventually after lots of complaining they found one rather tired looking fleece blanket for our twin room.
Stayed 2 nights in Oct 2025

6/10 Okay

Emma

Liked: Amenities
Disliked: Cleanliness
Rude inhelpful staff. Room was dirty
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Was ok
Stayed 2 nights in Oct 2025

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great price but slightly too "corporate" for us.

Easy parking. Friendly guy on reception on arrival and helpful lady when we left. Neither agreed with the lady in charge of the breakfast room about the times for breakfast though! There was a bit of a delay getting our key (I think our room had been changed at the last moment to accommodate someone who couldn't make the stairs). We had to ask how to use the electrical items (slot for key card on wall). Only one set of towels, but we were only staying a night, Shower temp a bit poor, though the sink tap was scalding. No heating in bathroom, so we left the door open after we went to bed to allow the warm air in there. Felt a bit "corporate" for us but it was a very reasonable price.
Stayed 1 night in Oct 2025

6/10 Okay

Connor

Stayed 2 nights in Oct 2025