The Hey Hotel

4.0 star property

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Photo gallery for The Hey Hotel

Exterior
Single Room (CO2gether) | Living area | TV
Suite | Balcony
Free daily buffet breakfast
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    ‪2 min walk‬
  • Mystery Rooms
    ‪8 min walk‬
  • Interlaken Casino
    ‪8 min walk‬
  • Bern (BRN-Belp)
    ‪45 min drive‬

Room options

Standard Double Room

8.6 out of 10
Excellent
(24 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Family Room

9.0 out of 10
Wonderful
(12 reviews)
  • 26 sq m
  • Sleeps 4
  • 4 Single Beds OR 2 Single Beds and 1 Single Bunk Bed

Standard Triple Room

7.2 out of 10
Good
(7 reviews)
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

Standard Single Room

8.6 out of 10
Excellent
(18 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

About this property

The Hey Hotel

Hotel with free breakfast, a short walk to Mystery Rooms
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, a 24-hour front desk and free newspapers are on-site.
The Hey Hotel offers 192 air-conditioned accommodations with espresso makers and a safe. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Hey Hotel. During your stay, you're just a quick walk from Mystery Rooms. Features include free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, 3 meeting rooms and multilingual staff
  • On-site recreation includes a ropes course
  • Guests have great things to say about the helpful staff and the location
  • 8 minutes by foot from Mystery Rooms and a 5-minute drive from Lake Thun
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

There are 3 meeting rooms available. Multilingual staff, ski storage, and complimentary newspapers in the lobby are also featured at The Hey Hotel. Parking is available for a fee.

This 4-star Interlaken hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
The Hey Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Ski shuttle nearby
  • Parking on site (CHF 15 per day)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Designer stores
  • Ropes course
  • Shopping centre
  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • In the mountains

Accessibility

  • Lift (127 centimetre wide door)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 15 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for CHF 10.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 15.00 per day
  • Nearby parking fee: CHF 15.00 per day(492 ft away; open 24 hours)
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

The Hey Hotel Hotel
The Hey Hotel Interlaken
The Hey Hotel Hotel Interlaken

The Hey Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 238 out of 439 reviews
Rating 8 - Good. 122 out of 439 reviews
Rating 6 - Okay. 50 out of 439 reviews
Rating 4 - Poor. 18 out of 439 reviews
Rating 2 - Terrible. 11 out of 439 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Alison, San Clemente

Stayed 3 nights in May 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely central hotel, beautiful balcony room with fantastic views .... would 100% recommend 👌
Stayed 4 nights in May 2025

10/10 Excellent

Jyotirmaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place just next to bus stop and easy commute and located centrally.
Stayed 3 nights in May 2025

10/10 Excellent

Atul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good ppace to live... very near to train station
Stayed 3 nights in May 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Julianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hey Hotel exceeded our expectations! The hotel is only a short walk from the Interlaken West train station, close to shopping, and food. The staff were lovely! The breakfast staff were so nice to our three kids and the housekeeping staff went out of their way to arrange their toys in a fun way around our room which the kids LOVED! I would recommend this hotel to everyone and would stay here again!
Stayed 4 nights in May 2025

6/10 Okay

Rainer, Spartanburg

Travelled with family
Disliked: Amenities, property conditions & facilities
far away from a 4 star hotel. A/C produced no cold air but a terrible noise, we had to shut it off to be able to sleep. bed had lighting only on one side, bathroom didn't have shelf or place to put anything, breakfast was very good.
Stayed 1 night in May 2025

10/10 Excellent

Syed, caledonia

Stayed 3 nights in Apr 2025

8/10 Good

Grisel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning in the rooms won't work until May, according to hotel policy. It feels hot. They moved us from the 5th floor to the 1st floor, and they had to provide us with a fan, which still wasn't enough. What I disliked most was that this hotel policy wasn't communicated to us when we made our reservation.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel family room was very spacious and clean. The staffs are friendly and welcoming . Great area and close to attractions.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mylen

Highly Recommended!
Stayed 3 nights in Apr 2025

10/10 Excellent

Shonna

Travelled with family
So lovely! Beautiful hotel and surrounding area. Friendly staff!
Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and well kept property
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place innovated building and amenities. Ordered a romm for 2 adults and a baby but they requested additional 10 CHF for the bed for some reason.
Stayed 1 night in Jan 2025

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent
Stayed 3 nights in Jan 2025

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Perfect location. Huge room. Comfortable beds. Great breakfast served in a beautiful room. Reasonable price.
Stayed 1 night in Jan 2025

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Lok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Good spot but not comfortable

Hotel is nice for a quick stay, room was spacious for 3 people. The breakfast was good and the restaurant attached was also great. Good spot for walking everywhere and near the train station. It does list that there is AC but the vent is so small and blows warm air so if you’re looking for coolness you won’t find that here. Also the beds were rock hard.
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk sevice excellent best on our 30 day trip. Great breakfast convenient times. Great location all around
Stayed 3 nights in Nov 2024

6/10 Okay

Navdeep

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ground floor of the hotel is nice but rooms are very bad
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Travelled with partner
Liked the friendliness and helpfulness of the reception staff, the location of the hotel. Didn’t like the Wi-Fi reception and the fact that the water temperature switched from hot to cold during q a shower and the last morning there was only hot water coming out.
Stayed 3 nights in Sep 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the train station and shopping and dining options.
Stayed 2 nights in Sep 2024