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SureStay Plus Hotel by Best Western Jackson

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
1 bedroom, pillow-top beds, in-room safe, iron/ironing board
Lobby
Business centre
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Casey Jones Village
    ‪3 min walk‬
  • Union University
    ‪19 min walk‬
  • Old Hickory Mall
    ‪3 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Jackson

Hotel in Jackson with free breakfast and seasonal outdoor pool
This smoke-free hotel features a microwave in a common area, a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and free newspapers are on-site.
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Jackson. During your stay, you're just a quick walk from Music Highway Crossroads. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Steps from Music Highway Crossroads and 3 minutes on foot from Casey Jones Village
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 193 out of 756 reviews
Rating 8 - Good. 225 out of 756 reviews
Rating 6 - Okay. 149 out of 756 reviews
Rating 4 - Poor. 95 out of 756 reviews
Rating 2 - Terrible. 94 out of 756 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gaynell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean quiet
Stayed 1 night in May 2025

6/10 Okay

Marta, Waynesboro

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This sounded like a hotel but it was a motel with only access from outside and upstairs making it difficult for mobility challenged adults. The room had a pungent marijuana smell despite being “non-smoking”. It was clear that improvements have been made to the property to enhance the experience, but it could use an updated listing to properly set expectations when booking.
Stayed 1 night in Jun 2025

10/10 Excellent

judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby and breakfast area was clean and welcoming. The employee, Sagar, was super helpful and friendly throughout the evening! Our group of 4 played cards in the breakfast area later and he even offered to make us a fresh pot of coffee. There were apples on the table for a snack, and he even us a taste of his supper, which was a foreign cuisine to us, and smelled so good. It was from a restaurant that was within walking distance. We had eaten at another place across the street called The Old Country Store. Had Ruby’s Cafe and 2 other places beside it to eat, including an Olde Ice Cream Shoppe. Gift shop and Candy Store! Walk around Casey Jones Train Museum and his old house, and many other shops to visit around it. I would stay there again just to have more time to walk around that area. Busy intersection and lots of traffic, (only bad comment) but even had a TRAIN, up on a Telephone pole. lol New management, at least the one we met, is doing a great job! Oh, and the pool was even open and clean. The free breakfast was a hot buffet too. Different hot items throughout the week, and always waffles..
You could spend a couple hours in here, which is just across the street..
Stayed 1 night in Jun 2025

10/10 Excellent

Devin

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in May 2025

8/10 Good

Karina

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The trash in my room had not been taken out from the last guest. Other than that it was a good place to stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff
Stayed 1 night in May 2025

8/10 Good

La'Javeon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Last

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff respects privacy was very friendly bed was comfy
Stayed 2 nights in May 2025

8/10 Good

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, clean, up to date, & price was reasonable.
Stayed 2 nights in May 2025

6/10 Okay

Kalin

Disliked: Cleanliness, property conditions & facilities, room comfort
Seems like the properly was recently bought by a private owner. Room was fine not really what I expected for over $100 a night. Ok stay.
Stayed 1 night in May 2025

10/10 Excellent

jing

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FILTHY

The hotel room was absolutely filthy. The towels were wet, and the sheets appeared dirty. The floor was filthy and had ants everywhere. There were noticeable stains all over the curtains, walls and shower curtain. The toilet was filthy. Our experience was terrible.
Stayed 1 night in May 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always peaceful and I get plenty of rest and I feel safe here
Stayed 3 nights in May 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay

The staff was very friendly and made our stay awesome. The food for breakfast was also awesome I would prefer anyone to go here
Stayed 1 night in May 2025

8/10 Good

Stacey

Stayed 2 nights in Apr 2025

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was great
Stayed 1 night in May 2025

8/10 Good

Mark

Stayed 1 night in May 2025

10/10 Excellent

Kassandra

Travelled with family and small children
Liked: Amenities
Very fast check in and very clean room
Stayed 1 night in May 2025

6/10 Okay

john, Phila

Travelled with group
Liked: Staff & service
There was not alot of attention to details here and as a place for a stay over is is adequate at best! Long way @ the bldg to get to the office or pool, or breakfast . Not a place for a long term stay and the adults in house make bringing children here a less than favorable idea! Need a nap,stop in !! If you have certain expectations you may be disappointed !! Jus Sayin !!
Stayed 1 night in Apr 2025

10/10 Excellent

Tatjana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were clean. Beds were comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Barry

the pics are much better than the room i received, all in all ok in a pinch
Stayed 1 night in Apr 2025

10/10 Excellent

Lajoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything especially the management they were nice
Stayed 7 nights in Mar 2025