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Marriott Jacksonville Downtown

4.0 star property

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Photo gallery for Marriott Jacksonville Downtown

Serves lunch and dinner
Creator video - submitted by Chris Grady
Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
245 Water St, Jacksonville, FL, 32202
  • Place, Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Place, Florida Theatre
    ‪7 min walk‬
  • Place, Prime F. Osborn III Convention Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

8.4 out of 10
Very good
(11 reviews)
  • River view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(48 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Marriott Jacksonville Downtown

This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Marriott Jacksonville Downtown offers 354 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes desks. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Marriott Jacksonville Downtown's great location. During your stay, you're just a quick walk from Jacksonville Symphony Orchestra. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at JBar
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Times-Union Center for the Performing Arts and 10 minutes on foot from Museum of Contemporary Art Jacksonville
  • Cats and dogs welcome for a fee (restrictions apply)
Marriott Jacksonville Downtown offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 9 meeting rooms. Event space at this hotel measures 12972 square feet (1205 square metres) and includes a conference centre. The business-friendly Marriott Jacksonville Downtown also features multilingual staff, a garden, and concierge services. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
JBar – This bar specialises in American cuisine and serves lunch and dinner.
Juliettes Bistro – This restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (12,972 square foot of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Marriott Jacksonville Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 577 out of 1001 reviews
Rating 8 - Good. 180 out of 1001 reviews
Rating 6 - Okay. 118 out of 1001 reviews
Rating 4 - Poor. 58 out of 1001 reviews
Rating 2 - Terrible. 68 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Joshua

Stayed 2 nights in Feb 2026

10/10 Excellent

Tre

Stayed 1 night in Feb 2026

10/10 Excellent

Darren

Stayed 1 night in Feb 2026

6/10 Okay

Karin, Cairo

Travelled with partner
Shower didn’t drain well. The plug ins on the bathroom side of the bed didn’t work. I was charged for valet parking which I didn’t use but did have them fix when I checked out.
Stayed 1 night in Feb 2026

10/10 Excellent

Lydia

Stayed 1 night in Feb 2026

10/10 Excellent

Sharon

Hotel is very clean. Stsff at front desk was very friendly and helpfull.
Stayed 1 night in Feb 2026

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities
Property, staff, valet all amazing! Hats off to all!
Stayed 1 night in Feb 2026

10/10 Excellent

Lahaney

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Isaiah in the front desk was truly amazing. A great host.
Stayed 1 night in Feb 2026

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Feb 2026

10/10 Excellent

Mike

Stayed 2 nights in Jan 2026

10/10 Excellent

Sonserah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. The room was clean and well kept. Staff was super friendly
Stayed 1 night in Jan 2026

10/10 Excellent

Latanya

Stayed 1 night in Jan 2026

8/10 Good

Lacy

Stayed 1 night in Jan 2026

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was extremely cordial and restaurant food was excellent. Our room had a few issues including: the bed felt like it needed to be replaced, was lumpy and felt like there were ‘ruts’ from use; the toilet seat was broken; the TV was frustrating as the remote control had at least a 5 second delay after pressing a button; the only streaming service available was Netflix; the TV image flickered often.
Stayed 1 night in Jan 2026

6/10 Okay

Daniela

Travelled with partner
Liked: Cleanliness
The staff was amazing! the Front Desk and the valet team were really nice. Honestly the food was not good, we were expecting something way better being a 4 stars hotel. The bed and pillows were not comfortable, I asked for 2 extra pillows because I’m pregnant but it didn’t help, pillows were super flat.
Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities
great room, great hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities
The room was amazing. The view was gorgeous.The service was perfect.
Stayed 1 night in Dec 2025

10/10 Excellent

Terri

Stayed 1 night in Dec 2025

10/10 Excellent

RoseMarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room great gym
Stayed 1 night in Jan 2026

10/10 Excellent

myrtle

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was spotless. Front desk personnel got a great personality. Only thing they need is a microwave Can’t wait doe my next stay.
Stayed 1 night in Jan 2026

10/10 Excellent

RoseMarie

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff, friendly, and the gym is outstanding! It was just redone and the equipment is so nice and so new. The restaurant menu could use some healthier options but other than that wonderful day.
Stayed 2 nights in Jan 2026

10/10 Excellent

Gabriella

Liked: Cleanliness, amenities, property conditions & facilities
Great front desk service! Excellent food at the bar/restaurant! Bar service was top notch! Rooms was clean and comfortable! Can't say enough great things!
Stayed 2 nights in Jan 2026

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Amenities
Wifi barely worked. Picked this hotel just for the gym and no gym. No conditioner in bathroom as promised elevators were al
Stayed 1 night in Jan 2026

10/10 Excellent

mark

Stayed 1 night in Dec 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities
Clean and newly remodeled
Stayed 1 night in Jan 2026

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