6/10 Okay
Franz
Travelled with family and small children
29 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was well maintained. Everybody from the bellman/valet to housekeeping was great. My room did however have a bad odor that would not leave . Management when asked to switch rooms informed me they could not and sent up cookies and fruits platter and machine to help with the smell. Machine did NOT help and he room still has a bad order as we checked out. Bell boy agreed room stank the entire 4 nights we stayed. View was great. Pool was great, but the beach! It does not exist any longer: no access from Hyatt regency to Hyatt vacation club. Must enter by marriottt which also has zero beach to relax on. I feel like this should be told to guest upon booking that no beach is available on property. You must walk if you want to lay/sit on the sand. I also think these resorts have got carried away with trying to maximize profits. The beds they have for guests next to the ocean are at a cost. No beach chairs offered at $850 a night and a charge to use the beds they have next to the beach is just greedy hotels management trying to get bigger profits for there own bonuses. Besides the ugly . Room was ok they are clean and big . Pools wer very nice. Oh yea drinks way to much money . 23$ for a pina colada is insane. Over 50$ just so my wife and I can have a drink with tip. Greedy management trying to nickel and dime the guests. Why is valet a must at 40$ a night when they park it in the self park lot of the Hyatt regency hotel. Should be an option if your sister property allows it.
Franz
Stayed 2 nights in Aug 2025
