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The Westin Kansas City at Crown Center

4.0 star property

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Photo gallery for The Westin Kansas City at Crown Center

Meeting facility
Lobby lounge
Reception
Presidential Suite, 1 Double Bed, City View (View) | Premium bedding, pillow-top beds, in-room safe, desk
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
1 E Pershing Rd, Kansas City, MO, 64108
  • Place, Crown Center
    ‪1 min walk‬
  • Place, LEGOLAND® Discovery Center
    ‪3 min walk‬
  • Place, Science City at Union Station
    ‪3 min walk‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

9.6 out of 10
Exceptional
(44 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

8.8 out of 10
Excellent
(58 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Westin, Room, 1 King Bed

Westin, Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Westin, Room, 1 King Bed

8.6 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Westin, Room, 1 King Bed

Westin, Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Westin, Room, 1 King Bed

8.0 out of 10
Very good
(8 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Corner

9.6 out of 10
Exceptional
(9 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Corner

Premium bedding, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, Corner

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 2 Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Corner

Room, 1 Queen Bed, Corner | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Corner

  • 56 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Corner

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, Corner

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (SW-M)

Club Suite, 1 Bedroom (SW-M) | Lounge

Club Suite, 1 Bedroom (SW-M)

  • 140 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom (SW-M)

Club Suite, 1 Bedroom (SW-M) | Living room | 55-inch Smart TV with satellite channels, TV, video game console

Club Suite, 1 Bedroom (SW-M)

  • 183 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, 1 Bedroom (SW-M)

Royal Suite, 1 Bedroom (SW-M) | Living room | 55-inch Smart TV with satellite channels, TV, video game console

Royal Suite, 1 Bedroom (SW-M)

  • 183 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed, City View (View)

Club Suite, 1 Double Bed, City View (View) | Living room | 55-inch Smart TV with satellite channels, TV, video game console

Club Suite, 1 Double Bed, City View (View)

  • 246 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed, City View (View)

Presidential Suite, 1 Double Bed, City View (View) | Living room | 55-inch Smart TV with satellite channels, TV, video game console

Presidential Suite, 1 Double Bed, City View (View)

  • 246 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Corner (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

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Sheraton Kansas City Hotel at Crown Center
  • Pool
  • Pet-friendly
  • Free WiFi
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4.2 out of 5, Very good, 1,001 reviews
The price is €208
includes taxes & fees
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Sheraton Kansas City Hotel at Crown Center

About this property

The Westin Kansas City at Crown Center

Hotel with a sauna, 9-minute walk to Hallmark Visitors Center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a sauna are on-site. Housekeeping is available on request.
The Westin Kansas City at Crown Center offers 724 air-conditioned accommodations with video game consoles and a safe. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels, pay-per-view films and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This Kansas City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Microwaves, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at The Westin Kansas City at Crown Center. During your stay, you're just a quick walk from Crown Center. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • 9 minutes by foot from Hallmark Visitors Center and a 2-minute drive from T-Mobile Center
  • Free bus station shuttle shuttle service
  • Dogs welcome for a fee
As a guest of The Westin Kansas City at Crown Center, you'll find an outdoor pool, a health club, Access to hot tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 32 meeting rooms, and limo/town car service. Event space at this hotel measures 54149 square feet (5031 square metres) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Kansas City at Crown Center. For a fee, parking is available.

This Kansas City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:00 AM.
One East – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free bus station shuttle
  • Limo/town car service
  • Covered parking on site (USD 29 per day; includes in/out privileges)
  • Covered valet parking on site (USD 39 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: USD 17 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • One East

Things to do

  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32 meeting rooms
  • 54,149 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 5 November 2025 to 20 December 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 33.29 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 17.00 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered self-parking fee: USD 29.00 per day (in/out privileges)
  • Valet parking fee: USD 39.00 per day (in/out privileges)
  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • In-room microwave fee: USD 28 per night
  • Rollaway bed fee: USD 33.29 per night
  • A facilities fee includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Crown Center Hotel Kansas City
Kansas City Westin
The Westin Crown Hotel Kansas City
Westin Kansas City
Westin Crown Center Kansas City
Westin Crown Center
Westin Crown Center Hotel
Westin Kansas City Crown Center Hotel
Westin Kansas City Crown Center
The Westin Crown Center
The Westin Kansas City at Crown Center Hotel
The Westin Kansas City at Crown Center Kansas City
The Westin Kansas City at Crown Center Hotel Kansas City

The Westin Kansas City at Crown Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1007 reviews
Rating 8 - Good. 183 out of 1007 reviews
Rating 6 - Okay. 81 out of 1007 reviews
Rating 4 - Poor. 33 out of 1007 reviews
Rating 2 - Terrible. 41 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Aug 2025

2/10 Terrible

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Tried charging me twice. On expedia and on card
Stayed 2 nights in Aug 2025

10/10 Excellent

La'Chelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2025

10/10 Excellent

Donald, Oswego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Katelynn

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Leah

Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel was nice but not anything special for the price you pay. The amenities are minimal your still paying for everything on the side. The set up of the hotel and parking garage are beyond confusing. Convenience of location is the best thing going for this hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
A true luxury atmosphere. Loved the Signboard Hill waterfall- soothing to hear the rushing waters. Bed linens were excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel is amazing and it’s a great location and it’s our home away from humming Kansas City
Stayed 6 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is fantastic and it’s our home away from home in Kansas City
Stayed 2 nights in Aug 2025

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, room comfort

Charges to my account four days after bal was paid

Lady at the front desk mentioned free parking in the parking garage so I moved my vehicle from valet to the parking garage. Checked out on Sunday the 10th and was charged for room at the correct price that I agreed too. Then four days later they tried to run my card for an additional charge of $30 for parking on Thursday the 14th without calling or even warning me. When I called and talked to the manager I was friendly and advised her of what happened and her response after a 32 second hold was “the girl that checked you in said she doesn’t tell people that”. I asked if she had cameras and she said yes, I then asked if she could watch it and she will know the truth and her response at that time it “I do t know if they have audio”. First off I would have no problem paying the charge if it was something that I just assumed or was misunderstanding her about, but that’s not the case! I literally had our parking taken care of and moved because she told us about a free perk with the room and even showed us a picture of how to use the keycard for free parking. Then when I asked the manager why they tried to run my card on Thursday after we had already been charged for everything on Sunday…. She said it was a system issue and they did on audit on Wednesday and realized they hadn’t charged multiple visitors for parking so they decided to just charge them with no warning 4 days later because there system issues!?!? In the business of hospitality, that is not it!!
Stayed 1 night in Aug 2025

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Property conditions & facilities
Ideal stay, all in all. Uses it as a convenient place to stay for an Amtrak excursion. The pool is amazing and all the staff were very nice. Would happily stay here again for another trip or a downtown Crowne Center experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Natasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Took 1 hour to check in just to find out rooms were not ready. They waited all afternoon for a text for the rooms to be ready. Never received. Spent another 30 mins at front desk.
Stayed 1 night in Aug 2025

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms. 1 had a musty odor, which im the only one it bothered, and the other smelled fabulous, so i got that one 😁 outside of that everything was perfect. It was a family weekend and the location was perfect with amenities suiting 65 yo to 2 yo. We didn't have to drive anywhere. Street car right by to take us downtown or just walk to the adjoining mall full of specialty shops.at Crown Center. The aquarium, lego land and union station all right there. Now the staff was the absolute best, not one bad attitude, all very cheerful and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Adam

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The king-bed room that I reserved on Expedia was unavailable, so the hotel downgraded me to a room with two doubles. Also, the in-room desk chair was not good for my back. I requested an office chair be brought up for the week, and the service staff said they would check into it and never called me back.
Stayed 6 nights in Jul 2025

10/10 Excellent

Nana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not convenient
Stayed 2 nights in Jul 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice hotel, however, not an overly helpful staff in regards to the amenities. No one explained to us how to access the pool or exercise facility. It was advertised as having a pool bar, which was not the case. No one explained to us to get food/bar service We needed to use the QR code and a $6 delivery fee would be attached. Very disappointing for a Westin.
Stayed 2 nights in Jul 2025

6/10 Okay

Wengel

Liked: Cleanliness
The area was convenient
Stayed 2 nights in Jul 2025

2/10 Terrible

mehdina

Disliked: Cleanliness, staff & service, property conditions & facilities
First of all I was over charged $200 for one night stay, went downstairs to restaurant ordered food to go after an hour of waiting waitress came up to me and told me they are out of shrimps, “OK”! Reorder salad and waited for another 30 min, salad was not tasty, was very disappointed in lots of things, can go on and on..
Stayed 1 night in Jul 2025