My wife and I checked in about 1pm which was great because we had an important meeting to get ready for immediately when coming into town. We were placed in an upstairs room, and we let the woman at the front desk know we did have two dogs. One service and one not.
Upon opening the door to the room, you can immediately smell that it’s a pet room and it STUNK. There were black stains all over the carpet in the room. The shower was a half a shower? Really weird.
The bed sheets and comforter used had yellow stains all over, indicating that they use the same linens for pet rooms.
I understand that we have pets, but that doesn’t mean to put us in an unsanitary room to save yourselves money of something? Our dogs are well trained and would never soil in a hotel room.
We had to run to our meeting so we just put our belongings in the room and went. When coming back a few hrs later we called the front desk to let know these concerns.
She immediately came over with a new comforter. Didn’t ask to take the old one back to even assess. When coming by the room, we let her know please come inside. You can smell how bad this room is and there’s not even a window you can open in the room to air it out. She then proceeded to let me know the next door we could transfer to that room, but it is a kitchenette and she will charge us more. WHAT?!
Unacceptable. Worst stay ever. Phone wouldn’t work in room, no windows, unsanitary conditions. Rude employees. “Breakfast” is a sorry excuse. So bad