4/10 Poor
Bradley
Travelled with family
24 Dec 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Just wanted to explain to anyone else exactly what they can expect. We felt like we were tricked thinking we were renting a hotel room with all the expected hotel amenities like house cleaning but it's more of an airbnb-style rental. I was constantly told by the resort that if I had any concerns to talk to the "owner" of my room, and here I thought I had rented a hotel. We wanted a hotel-style situation with house cleaning and re-stocking of supplies, but that wasn't available to us unless we wanted to pay $100 per cleaning and reserve it 24 hours ahead.
We arrived and there was one roll of toilet paper, three towels (for 6 guests for 5 days). They were rude when we asked to bring us more toilet paper and towels. Airbnb style rentals are fine but they usually stock you with plenty of supplies. This place has a kitchen but with no soap, no sponges, no towels, no means for us to clean ourselves. There was nowhere for us to take out our own trash. The hall had a trash shoot, but it was locked, for owners only.
Aside from all that, tv and phone didn't work (had to get maintenance to fix). We also found out half way through the trip the fridge only cools to about 55 deg so the food we bought was rotting after three days. TV in bathroom also broken btw, discovered that on the last day.
The resort itself is nice, we just felt a little scammed in that we went to "hotels.com" to get a hotel with hotel-style amenities, not a "do it yourself" style rental with no supplies.
Bradley
Stayed 5 nights in Dec 2025