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JW Marriott Turnberry Resort & Spa

4.5 star property
VIP Access

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Photo gallery for JW Marriott Turnberry Resort & Spa

5 outdoor pools, pool cabanas (surcharge), pool umbrellas
Meeting facility
Meeting facility
Grand Suite, 1 Bedroom, Golf View | 1 bedroom, premium bedding, pillow-top beds, minibar
Meeting facility

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping
  • Hot tub

Explore the area

Map
19999 W Country Club Dr, Aventura, FL, 33180
  • Aventura Mall
    ‪4 min walk‬
  • Gulfstream Park Racing and Casino
    ‪3 min drive‬
  • Hollywood Beach
    ‪7 min drive‬
  • Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed, Balcony, Golf View (Mobility Accessible, Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Golf View (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Golf View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Roll-in Shower)

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Golf View (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 2 Queen Beds, Balcony, Golf View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Golf View (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 2 Queen Beds, Balcony, Golf View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Multiple Beds (Mobility Accessible, Transfer Shower)

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Junior Suite, Multiple Beds (Mobility Accessible, Transfer Shower)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds (Mobility Accessible, Roll-in Shower)

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Junior Suite, Multiple Beds (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 2 Queen Beds, Ocean View

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Golf View

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Room, 2 Queen Beds, Balcony, Golf View

9.0 out of 10
Wonderful
(33 reviews)
  • 46 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Multiple Beds

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Junior Suite, Multiple Beds

8.2 out of 10
Very good
(25 reviews)
  • 65 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Suite, 1 King Bed with Sofa bed

  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed with Sofa bed, Balcony

8.2 out of 10
Very good
(12 reviews)
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Resort View

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Room, 1 King Bed, Balcony, Resort View

9.2 out of 10
Wonderful
(56 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View) | 1 bedroom, premium bedding, pillow-top beds, minibar

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

  • 121 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Golf View

Suite, 2 Bedrooms, Golf View | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Suite, 2 Bedrooms, Golf View

  • 121 sq m
  • Golf view
  • Sleeps 5
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Golf View

Grand Suite, 1 Bedroom, Golf View | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Grand Suite, 1 Bedroom, Golf View

  • 139 sq m
  • Golf view
  • Sleeps 5
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Golf View

Presidential Suite, 1 Bedroom, Golf View | Living room | 32-inch LED TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom, Golf View

  • 158 sq m
  • Golf view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

32-inch LED TV with cable channels, TV, iPod dock

Suite, 1 King Bed with Sofa bed, Ocean View

  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Golf View

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Room, 1 King Bed, Balcony, Golf View

9.4 out of 10
Exceptional
(8 reviews)
  • 46 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Turnberry Resort & Spa

Luxury resort with 4 restaurants and 5 outdoor pools
4 restaurants, 5 outdoor pools and a full-service spa are available at this smoke-free resort. WiFi in public areas is free. Additionally, a golf course, a water park (surcharge) and 5 bars/lounges are on-site. Housekeeping is available on request.
JW Marriott Turnberry Resort & Spa offers 685 accommodations with iPod docking stations and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Aventura resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 36-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Âme Spa Wellness Collective has 22 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
The shopping around JW Marriott Turnberry Resort & Spa gets high marks from our customers. During your stay, you're just a quick walk from Aventura Mall. You'll find features such as free WiFi in public areas, plus 5 outdoor pools and 4 restaurants.
  • Free WiFi
  • Enjoy American cuisine at Bourbon Steak, one of the property's 4 restaurants and 5 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Splash around at the water park with a lazy river or swim in the 5 outdoor pools
  • Treat yourself to deep-tissue massages, Ayurvedic treatments or manicures and pedicures at Âme Spa Wellness Collective
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes a golf course, a gym and a steam room
  • Guests have great things to say about the pool and the clean guestrooms
  • 8 minutes by foot from Aventura Mall and a 3-minute drive from Gulfstream Park Racing and Casino
  • Pets welcome for a fee
JW Marriott Turnberry Resort & Spa offers its guests a full-service spa, a golf course, a water park (surcharge), and 5 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and 34 meeting rooms are available. Event space at this resort measures 26460 square feet (2458 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury JW Marriott Turnberry Resort & Spa. For a fee, parking is available.

This 4.5-star Aventura resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Bourbon Steak – This fine-dining restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSAIR kitchen & bar – Overlooking the golf course, this family restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Freestyle – This family restaurant specialises in American cuisine and serves breakfast and lunch. Open daily.
Surf House Bar and Grill – This poolside family restaurant specialises in American cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Cascata Poolside Dining – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 42 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 30 per person
  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bourbon Steak
  • Cascata Poolside Dining
  • CORSAIR kitchen & bar
  • Freestyle
  • Surf House Bar and Grill

Things to do

  • 36-hole golf course
  • 5 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Hot tub
  • Lazy river
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 34 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (26,460 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay
  • Maximum 2 (weight limit: 25 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 30 per person
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Autograph Collection Miami
Miami Turnberry
Miami Turnberry Isle
Turnberry Isle
Turnberry Isle Miami
Jw Marriott Turnberry & Spa
Turnberry Isle Miami Autograph Collection Aventura
Turnberry Isle Miami Hotel Aventura
Turnberry Isle Miami Autograph Collection Hotel Aventura
Turnberry Miami
Turnberry Isle Miami Autograph Collection Hotel
Fairmont Aventura
Fairmont Turnberry Isle Hotel
Turnberry Isle Miami, Autograph Collection Aventura, Florida
Turnberry Isle Miami Autograph Collection Resort Aventura
Turnberry Isle Miami Autograph Collection Resort
Turnberry Isle Miami
Fairmont Turnberry Isle Hotel
Autograph Collection Aventura
Aventura Fairmont
Turnberry Isle Miami Autograp
JW Marriott Turnberry Resort & Spa Resort
JW Marriott Turnberry Resort & Spa Aventura
JW Marriott Turnberry Resort & Spa Resort Aventura

JW Marriott Turnberry Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 862 out of 1376 reviews
Rating 8 - Good. 190 out of 1376 reviews
Rating 6 - Okay. 140 out of 1376 reviews
Rating 4 - Poor. 78 out of 1376 reviews
Rating 2 - Terrible. 106 out of 1376 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

richard p

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Humberto

Stayed 1 night in Mar 2025

10/10 Excellent

Irene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Came to celebrate my husband & I’s birthdays with the kids. Took them to the water park, went to the spa & had the most amazing surprise… thanks a million to Turnberry for the most epic birthday upgrade to the penthouse suite! It was definitely a birthday we will never forget & are super grateful! You guys rock ;) Big shout out to Norma & Jessica at the Spa, the front desk, housekeeping & hotel staff will not be forgotten.
Stayed 1 night in Apr 2025

2/10 Terrible

Dulka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun property with many amenities and lots of activity taking place all day long.
Stayed 1 night in Mar 2025

4/10 Poor

Brandon, Temecula

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

yaremis

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Taylor

Stayed 1 night in Mar 2025

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort

Absolutely THE best vacation ever. The staff is incredibly attentive, and the property and rooms are incredible
Stayed 2 nights in Apr 2025

10/10 Excellent

suzanne marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, spacious rooms, and great restaurants. Staff was wonderful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yauheni

Stayed 2 nights in Mar 2025

6/10 Okay

Joi

Stayed 1 night in Mar 2025

2/10 Terrible

Amy, Seattle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
We were not given the room that we booked, it was also not available at check-in time, the bed was the cheapest bed I have ever experienced at a hotel, which is unacceptable for a JW Marriott level experience at the outrageous prices, my Marriott gold status was never acknowledged or appreciated. The walls were paper thin, could hear everything going on. Can't believe I wasted all that money on such a horrible stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Stayed 2 nights in Mar 2025

10/10 Excellent

Lakeisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and amenities

Excellent Service, beautiful clean rooms, perfect location!
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overly priced, overly luxurious, overly populated by the rich and their spoiled children. If you like those things, why? If you don’t, why not stay elsewhere? Toodles.
Stayed 1 night in Mar 2025

8/10 Good

Darlene Griffin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrive to check in around 8 PM. We were able to get a room on the top floor the 17th and the building we were in everything was nice and clean. The service was good in the restaurants by the pool. Everything was nice the morning that we were to leave at 11 I called downstairs around eight and asked if I could have a late check out, since I am a Bonvoy member, but I was denied so that put a damper on my plans but other than that everything else was fine
Stayed 2 nights in Mar 2025

8/10 Good

ISABEL

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
While the waterpark is awesome, it is a very oversized hotel for what it offers. Besides dlthe water park, is not suitable for families with little kids. The staff was not friendly at the front desk, but everyone else was. I didn’t get any perks for being Expedia VIP. overall the waterpark is the only thing worth For being a high end hotel, they need to improve their customer service at the front desk. I can only recognize 1 smile face, most of the staff didn’t even do ey contact.
Stayed 1 night in Mar 2025

10/10 Excellent

brian

Stayed 1 night in Mar 2025

10/10 Excellent

Lizbeth, Burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best for families travelling with children. There is an area in the water park specially for toddlers and little kids. Only complaint is the pools are cold. They need to turn the heat up so adults also want to go into swim!!
Stayed 3 nights in Mar 2025

6/10 Okay

Fadi, Winter Garden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prepaid the taxes and property fees to Expedia but they still charged me both at the hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

cesar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring Break 2025

The only disappointment during our four-night stay was that the kids wanted to swim in the evening, but unfortunately, the pool closes at 6 PM during the week and 7 PM on the weekends. Other than that, we had a fantastic time! 🙂
Stayed 4 nights in Mar 2025