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The Ritz-Carlton, South Beach

5.0 star property

Choose dates to view prices

Photo gallery for The Ritz-Carlton, South Beach

Outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun-loungers
The Ritz-Carlton Suite | Living room | Smart TV, Netflix, pay films
The Ritz-Carlton Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Breakfast available

Explore the area

Map
1 Lincoln Rd, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    ‪1 min walk‬
  • Miami Beach Convention Center
    ‪10 min walk‬
  • Lincoln Road Mall
    ‪14 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (No View)

Room, 2 Double Beds, Non Smoking (No View) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, Non Smoking (No View)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 2 Double Beds, Non Smoking, Ocean View

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking, Partial Ocean View

Club Room, 2 Double Beds, Non Smoking, Partial Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 2 Double Beds, Non Smoking, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for The Ritz-Carlton Suite

The Ritz-Carlton Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

The Ritz-Carlton Suite

  • 225 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Ocean View, Corner (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Ocean View, Corner (Mobility Accessible, Roll-In Shower)

  • 102 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 2 Double Beds, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking, Ocean View

Club Suite, 1 Bedroom, Non Smoking, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Suite, 1 Bedroom, Non Smoking, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (No View)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking (No View)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View (Mobility Accessible, Roll-In Shower)

Separate bathtub and shower, deep-soaking bathtub, designer toiletries

Room, 1 King Bed, Balcony, Pool View (Mobility Accessible, Roll-In Shower)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, City View (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

Property amenity

Club Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Partial Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Separate bathtub and shower, deep-soaking bathtub, designer toiletries

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Non Smoking, City View

  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Balcony)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Pool View (Balcony)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Room, 1 King Bed, Non Smoking, Partial Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 36 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 King Bed, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 74 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Corner)

Suite, 1 Bedroom, Non Smoking, Ocean View (Corner) | Living room | Smart TV, Netflix, pay films

Suite, 1 Bedroom, Non Smoking, Ocean View (Corner)

  • 102 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Club Room, 1 King Bed, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 1 King Bed, Non Smoking, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, Non Smoking, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, Non Smoking, City View

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Pool View (Balcony)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Double Beds, Non Smoking, Pool View (Balcony)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

The Ritz-Carlton, South Beach

Luxury resort on the beach, with outdoor pool
At The Ritz-Carlton, South Beach, catch some rays at the beach, pamper yourself at the full-service spa or enjoy yoga. Housekeeping is available on request.
The Ritz-Carlton, South Beach offers 376 accommodations with minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Smart televisions come with premium cable channels, pay-per-view films and Netflix.

Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, fridges and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of The Ritz-Carlton, South Beach's great beach location. During your stay, you're just a quick walk from Collins Avenue Shopping Area. A full-service spa, an outdoor pool and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Drinking and dining options include a coffee shop, a restaurant, a beach bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to body wraps, massages or body treatments at The Ritz-Carlton Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 15 minutes by foot from Lincoln Road Mall and a 2-minute drive from Miami Beach Boardwalk
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Ritz-Carlton, South Beach such as an outdoor pool and a 24-hour fitness centre.

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. This Art Deco resort also offers a hot tub, a steam room and a garden. You'll have access to the indoor pool and health club at a partner property. Parking is available for a fee.

This 5-star Miami Beach resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
The Ritz-Carlton, South Beach has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, German, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (USD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 60 per person
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Beach yoga
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool (guest access)
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (19,999 square foot of space)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (80 centimetre high)
  • Height-adjustable showerhead
  • Lift (104 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (86 centimetre wide)

More

  • 11 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per night
  • Resort fee: USD 74.1 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 60 for adults and USD 0 to 13 for children
  • Valet parking fee: USD 60 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel Beach South
Ritz-Carlton South Beach
Ritz-Carlton South Beach Hotel Miami Beach
Ritz-Carlton South Beach Resort
Ritz-Carlton South Beach Miami Beach
Miami Beach Ritz-Carlton
Ritz Miami Beach
The Ritz Carlton South Beach
The Ritz Carlton, South Miami
The Ritz-Carlton, South Beach Resort
The Ritz-Carlton, South Beach Miami Beach
The Ritz-Carlton, South Beach Resort Miami Beach

The Ritz-Carlton, South Beach Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 792 reviews
Rating 8 - Good. 103 out of 792 reviews
Rating 6 - Okay. 74 out of 792 reviews
Rating 4 - Poor. 50 out of 792 reviews
Rating 2 - Terrible. 46 out of 792 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Butch

Liked: Room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Kimberly

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room smelled of mold.
Stayed 1 night in Feb 2025

10/10 Excellent

mireille

Stayed 2 nights in Dec 2024

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean
Stayed 3 nights in Feb 2025

2/10 Terrible

John

Stayed 3 nights in Feb 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 days no regrets

High touch service, perfect location, wow... try the hummus or baba gannouge and be transformed and/ or rose poolside
Stayed 10 nights in Jan 2025

10/10 Excellent

JANARDHAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, staff are great, service was excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Molly

Stayed 2 nights in Jan 2025

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

amy

Travelled with family
Liked: Cleanliness, amenities
It was very nice and people were generally kind and helpful. Unfortunately we had a few issues. We went in the hot tub one evening and felt our skin burning and we jumped out and went to our room to shower. It lasted for about an hour. Our bathing suits and jewelry were ruined. The next evening I asked the front desk about it and they said there was a problem with it and it was overloaded with chlorine. They gave us a $250 credit and offered a cream. I was shocked that they didn't alert the guests so anyone who had been exposed could have been informed and made their own decision about treatment. If I hadn't asked, nobody would have told me which I found inappropriate. Plus, our bathing suits, cover ups and jewelry were worth over $250 so we lost money. Housekeeping never visited our room, a few times someone from housekeeping would offer towels but a real service never happened during our 3 night stay. Finally, I asked a bellman if he could get me a taxi at a specific time. He assured me he would. I went outside at the specified time and there was no taxi. I asked him and he obviously forgot so he wound up calling a friend? This guy said his meter was broken so he had to use a meter on his phone???? Then he said he couldn't take a credit card . It was such a rip off and scam and he told me I owed him $18 for 1/2 mile and needed cash . The combination of these three things made my stay just so so and not excellent like I expected.
Stayed 4 nights in Jan 2025

2/10 Terrible

Jacob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautifull
Stayed 4 nights in Jan 2025

6/10 Okay

Max

Stayed 1 night in Jan 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a one week stay
Stayed 1 night in Dec 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! peaceful and close to everything
Stayed 5 nights in Dec 2024

10/10 Excellent

Milciades

Stayed 2 nights in Dec 2024

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

6/10 Okay

Hatcho

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Regina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is severely understaffed and there are key things missing or broken. While room was clean and all staff members were incredibly professional the lack of enough staff left a lot to be desired. Wait time at check in was almost 30 minutes because they only had two team members working the desk. In addition one of the 3 elevators was broken during the length of our stay and our phone in the room regularly lost its connection when we were trying to order room service. The same person who took our order at room service was also delivering the order on two days so when she was doing a delivery the phone would just ring and ring. Again nice people but not the level of service you would expect from the Ritz. At check out they mistakenly charged me an extra person fee of $75 plus taxes a day and it took 20 minutes to get that resolved because the lady was the only person working check in. If they are going to remain understaffed they should provide a daily resort credit to guests to make up for the issues. Pool area was also lacking in cleanliness due to staff shortage. We had a nice time overall because the staff was so lovely it’s just not the level you’d expect from a ritz property.
Stayed 3 nights in Jan 2025

6/10 Okay

Dennis

Liked: Cleanliness
The pool set up is horrible and only one side gets sun.
Stayed 3 nights in Jan 2025

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and service.

Location was amazing! Hotel was very nice and service was great. Room had some issues but bed was very comfortable. Pool and beach were exactly what you want when you book S-Beach. Price point was a bit high for comparable hotels, so value was not what you would expect. Room also was plastered against neighboring property so had to keep blind closed each day. Food options were limited so be prepared to seek other options. Nice property though and service was what you would expect.
Stayed 2 nights in Dec 2024

6/10 Okay

Alan

Stayed 5 nights in Dec 2024

10/10 Excellent

Uttamkumar Rangraj

Travelled with family
Location and proximity to market was a key differentiator. I like the ocean view from the room balcony too. The only issue we had was the wait time for elevator. You have to plan a solid 5 minutes to get an elevator.
Stayed 3 nights in Dec 2024

8/10 Good

Aaron, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is converted from an old building. Rooms are inconsistent. There are not enough outlets.
Stayed 2 nights in Dec 2024