2/10 Terrible
Kassia, Tomah
Travelled with family
9 Jun 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate leaving reviews like this but...from the moment we arrived, this hotel was a disaster. The person checking us in was standing outside the entrance smoking, which was unpleasant and unprofessional. The courtyard was littered with trash, and there was broken glass in the parking lot. The elevator shook violently and sounded like it might drop us—very unsettling.
Our first room was conjoined, which was never mentioned in the hotel description or shown in the photos (which are very misleading). Thankfully, the front desk moved us to another room, but we should have just left. The second room was disgusting. The walls, floors, and bathroom were dirty. The entire space was humid and sticky—so much so our towels never dried after showering. Speaking of the shower, it had hairs from the previous guest and was in such bad shape we laid a towel in the tub to stand on. The floors were sticky with who-knows-what, so we never took our shoes off.
The bed sheets seemed clean, thankfully, but the coffee maker was not what was pictured—it was a tiny single-cup machine. The hair dryer and air conditioner filter weren’t just dusty—they were coated in grime. It was obvious no basic cleaning or maintenance had been done in quite some time.
To top it off, we were woken up at 2 AM by loud guests - which we reported and it continued. At that point, I woke my family up and we left. We had an awful stay and would not recommend this hotel to anyone.
Kassia
Stayed 2 nights in Jun 2025
