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St Charles Coach House, Ascend Hotel Collection

3.0 star property

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Photo gallery for St Charles Coach House, Ascend Hotel Collection

Exterior
Room, 1 King Bed, Non Smoking, Balcony | 1 bedroom, pillow-top beds, in-room safe, desk
Exterior
Meeting facility
Lobby sitting area

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
2001 Saint Charles Ave, New Orleans, LA, 70130
  • National World War II Museum
    ‪14 min walk‬
  • Caesars Superdome
    ‪2 min drive‬
  • Port of New Orleans
    ‪2 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(38 reviews)
  • 34.5 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(22 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony | 1 bedroom, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Nonsmoking, Upgrade

1 King Bed, Nonsmoking, Upgrade | 1 bedroom, pillow-top beds, in-room safe, desk

1 King Bed, Nonsmoking, Upgrade

9.4 out of 10
Exceptional
(10 reviews)
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(30 reviews)
  • 26.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Non Smoking

Deluxe Room, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

St Charles Coach House, Ascend Hotel Collection

Art Deco hotel connected to a railway/underground station in New Orleans with free parking
A 24-hour business centre, a conference centre and a microwave in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and a 24-hour front desk. Change of towels is available on request
St Charles Coach House, Ascend Hotel Collection offers 44 air-conditioned accommodations with laptop-compatible safes and free newspapers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
St Charles Coach House, Ascend Hotel Collection's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Magazine Street. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour business centre.
  • Free WiFi
  • Free self-parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 3-minute drive from Ernest N. Morial Convention Center and a few minutes from Caesars Superdome
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre, 3 meeting rooms, and coworking spaces. Event space at this hotel measures 6500 square feet (604 square metres) and includes a conference centre. A library, a terrace, and a vending machine are also featured at the business-friendly St Charles Coach House, Ascend Hotel Collection. The hotel can provide concierge services and wedding services. Self parking is free. A complete renovation of St Charles Coach House, Ascend Hotel Collection was completed in December 2019.

This Art Deco New Orleans hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Things to do

  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Library
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • In-room refrigerator
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,500 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Handrails in stairways (89 centimetre high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1927
  • Communal living room
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 2.97 per night
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards and debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at St Charles Coach House, Ascend Hotel Collection.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Clarion Grand Boutique
Clarion Grand Boutique New Orleans
Clarion Hotel Grand
Clarion Hotel Grand Boutique
Clarion Hotel Grand Boutique New Orleans
Grand Boutique
Grand Clarion Hotel
St Charles Coach House Hotel New Orleans
St Charles Coach House Hotel
St Charles Coach House New Orleans
St Charles Coach House
St Charles Coach House, Ascend Hotel Collection Hotel
St Charles Coach House an Ascend Hotel Collection Member
St Charles Coach House, Ascend Hotel Collection New Orleans

St Charles Coach House, Ascend Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1013 reviews
Rating 8 - Good. 248 out of 1013 reviews
Rating 6 - Okay. 60 out of 1013 reviews
Rating 4 - Poor. 23 out of 1013 reviews
Rating 2 - Terrible. 16 out of 1013 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Liked: Cleanliness
Stayed 4 nights in Apr 2025

6/10 Okay

Meghan

Stayed 3 nights in Apr 2025

8/10 Good

Meghan

Travelled with family and small children
Liked: Staff & service
Property overall was decent. Nice location, staff was very nice and free parking. Beds were confortable as well with great pillows. The only bad thing was the bathroom and the cleaning. Upon arrival at 2am the glass shower doors had soap scum all over it and hair in the shower along with the trash can. I have never seen this at a hotel before and we travel a lot. Because of that I was totally grossed out. Called to the front desk the next morning and they sent someone up to clean the bathroom again. She still did not remove the soap scum. Because of this I would not stay at this hotel again. Hopefully they get better cleaning products and cleaning staff.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

4/10 Poor

MICHAEL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older building in a very nice area. Management did a top notch job of remodeling & updating the building: large comfortable rooms, cool & quiet…BUT, for a nice hotel at this price point, I was deeply disappointed that, during my 3 night stay, on two separate occasions I was forced to take tepid or lukewarm showers, and both times occurred when I really needed a HOT shower. Even the most basic hotel has hot showers on demand, and for such a nice hotel to fall down on this the most basic of amenities, is inexcusable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We love staying here. The location is great and easy to get to everything. Extra bonus is the free parking garage.
Stayed 3 nights in Apr 2025

4/10 Poor

Winifred

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service

Good and bad.

Hotel was a good location but a bit short of where we wanted to be in garden district. Elevator was broken when we checked in but soon fixed. Housekeeping was very loud in the halls in the mornings. Front desk staff was awesome!
Stayed 2 nights in Apr 2025

8/10 Good

Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall
Stayed 1 night in Apr 2025

10/10 Excellent

Lacey, West Chicago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in the perfect location for seeing the Garden District, walking to Magazine Street, riding the streetcar, and going to the French Quarter. There is only one elevator, but we never had to wait long for it. The free parking was great. We were traveling with grandparents and young kids, and this hotel worked out well for us.
Stayed 4 nights in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in NOLA

Convenient and secure in a neighborhood with plenty of restaurants. On tour bus and trolley lines.
Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Stayed 6 nights in Apr 2025

8/10 Good

Svetlana

Stayed 5 nights in Apr 2025

10/10 Excellent

Debra, Winnsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful surprise. Comfy room and bed. Loved this little hotel tucked in the garden district.
Stayed 1 night in Apr 2025

10/10 Excellent

albert

Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Walkable & right on the street car route! Will stay again..
Stayed 1 night in Apr 2025

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

sarah j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Desk staff friendly. Room large, clean and bed comfy. Location so convenient to trolley #11, St Andrew stop, so made good use of it. Walkable 5* restaurants. Felt safe at night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vaughn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel right in the middle of everything we wanted to visit. There's a ton of great food right around here, a rooftop bar next door, and on site parking. The trolley car stops right in front of the hotel, too. Definitely would stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Clean and well appointed room. Easy access to streetcar, Garden District and not far from downtown
Stayed 3 nights in Apr 2025

4/10 Poor

Tanjela K

Travelled with family
Disliked: Cleanliness, staff & service
Dismissive responses “O’well this happens often” constantly needed a replacement door key. King Suite - huge room but Mattress soiled!
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappointed in the physical set up. Pictures better than reality
Stayed 1 night in Apr 2025