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Courtyard by Marriott Norwich

3.0 star property

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Photo gallery for Courtyard by Marriott Norwich

Pool
Property amenity
Breakfast and dinner served
View from property
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
181 W Town St, Norwich, CT, 06360
  • Place, William W. Backus Hospital
    ‪2 min drive‬
  • Place, Mohegan Park and Memorial Rose Garden
    ‪6 min drive‬
  • Place, Mohegan Sun Casino
    ‪9 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(48 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(28 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 32-inch Smart TV with satellite channels, TV, Netflix

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Hypo-allergenic bedding, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Hypo-allergenic bedding, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Courtyard by Marriott Norwich

Hotel with free parking, near Norwichtown Mall
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Courtyard by Marriott Norwich offers 120 accommodations with coffee/tea makers and a hairdryer. 32-inch Smart televisions come with premium satellite channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges and microwaves.

This Norwich hotel provides complimentary wired Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Courtyard by Marriott Norwich. During your stay, you'll be within walking distance of Norwichtown Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include a 24-hour business centre, 2 meeting rooms and a computer
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Norwichtown Mall and a few minutes from Leffingwell House Historic Museum
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at Courtyard by Marriott Norwich. Free self parking is available.

This 3-star Norwich hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Bistro – This café serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day); free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 9.95 to 15.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Netflix
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 9.95 to 15.95 per person
  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Hotel Norwich
Courtyard Marriott Norwich
Courtyard Norwich
Marriott Courtyard Norwich
Marriott Norwich
Norwich Courtyard
Norwich Courtyard Marriott
Norwich Marriott
Courtyard By Marriott Norwich Hotel Norwich
Courtyard Marriott Norwich Hotel
Courtyard by Marriott Norwich Hotel
Courtyard by Marriott Norwich Norwich
Courtyard by Marriott Norwich Hotel Norwich

Courtyard by Marriott Norwich Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 71 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique, Stamford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was disappointing, there was feces on the light switch in the bathroom.
Stayed 1 night in Aug 2025

10/10 Excellent

Persio, ryebrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place every time we go to Mystic we stay there very close to the casinos
Stayed 4 nights in Jul 2025

6/10 Okay

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The room and bathroom were very clean. The bed was comfortable.
Stayed 1 night in Jul 2025

8/10 Good

Brian, At Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Rosana, Rutherford

Stayed 1 night in Jul 2025

6/10 Okay

karyn, n mass

Liked: Staff & service
This hotel had a power outage due to thunderstorms. The power was not restored until at least midnight.. The staff are wonderful and did the best they could under the circumstances. September 2024 and had a much better experience
Stayed 1 night in Jul 2025

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
What I wasn't happy about was that the hotel lost power and I had to leave the hotel on my last night there. I know it wasn't your fault but it was very inconvenient. I also think you need to upgrade your internet in the hotel. There were 3 times when it took me 20 minutes or longer just to get online and then I would lose the connection before I was done typing a communication to a business associate. It was the worst experience I've had getting online in 20 years. It reminded me of a hotel in Mexico when everyone was on a dial up connection. It was that bad.
Stayed 9 nights in Jul 2025

4/10 Poor

elyse

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wasn't in the best area. The first room we were assigned smelled too much like cigarette smoke, so we asked for a change. The second room had A/C, but it wasn't working at full capacity.
Stayed 1 night in Jun 2025

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Courtyard Marriott in Norwich, CT expecting a reliable, quality experience, but what we encountered was anything but. The room was dirty upon arrival — my wife had to pick peanuts off the floor, there was trash in the corner, and a stain on the ottoman. The hotel had no power when we arrived, and the staff repeatedly lied, saying it had “just gone out,” when it had clearly been out for hours. There were no updates or apologies. I have a medical condition that requires a C-PAP machine, and I couldn’t use it due to the outage, making the stay not just uncomfortable, but a health risk. The front desk staff was rude and dismissive throughout. In the morning, I asked about coffee and was told “we offer breakfast, but it’s not free” — not what I asked. When trying to buy bottled water, the staff questioned me suspiciously and demanded cash, forgetting we hadn’t even been checked in properly due to the outage. There was no hot coffee, no juice, and zero effort to accommodate guests. On our second night, we had to call the front desk three times to complain about loud guests at midnight. The same staff member shrugged it off. I had to walk him to the room myself. The toilet in our room clogged from normal use (not misuse), and instead of helping, the front desk told us to go find a plunger they left outside another guest’s room on another floor. We had to fix it ourselves. I’ve attached a photo. For the price we paid, this stay was completely unacceptable. Marriott
Stayed 2 nights in Jul 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was currently going through construction during our stay so there was a lot of banging and things taped off. The hotel was comfortable. The pool was small but nice. The gym though literally only has 3 treadmills, a rack of dumbbells, and a half deflated yoga ball. The room could have accommodated a lot more equipment so I hope that changes with the renovations.
Stayed 2 nights in Jul 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Diana

Stayed 1 night in Jul 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service
No coffee in lobby told to go to my room and make a cup
Stayed 3 nights in Jul 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel...make sure you ask about construction

We were put on the second floor above where construction was taken place. When we checked in we were not told this and there was no sign of it at that time. We found out by being woken up to pounding below us. We declined housekeeping during our stay. We left the garbage can outside our day. When we returned, we found that our room had been made up. This put us on edge since we declined the service and had the do not disturb sign on our door. I made all of this aware at check out and it was not acknowledged.
Stayed 5 nights in Jul 2025

10/10 Excellent

Valentina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Jul 2025

4/10 Poor

Shari

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Dejan, franklin

Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

ANA, Linden

Liked: Amenities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! The shower head was not so great. Water pressure was awesome but the type of shower head not so great. It was laser pointed with high pressure consistency.
Stayed 1 night in Jul 2025

10/10 Excellent

Rachel

Stayed 4 nights in Jul 2025

10/10 Excellent

Prashanth

Liked: Cleanliness, staff & service, property conditions & facilities
Property is undergoing
Stayed 2 nights in Jul 2025